Another cannot open pdf

Occasionally I receive messages from recipients of pdf's I've created that when trying to open they get an error message to the effect that the file is damaged and cannot be opened.
The puzzling thing here is that it's not all the time with the same people.
Some of these have been from MAC users.  I imagined that I had the problem solved by creating pdf's in the oldest version possible-Acrobat 4 (PDF 1.3), and with no security. Didn't work this last time (not sure if MAC, but pdf's are supposed to be "universal" right?).
Is there any conversion setting that I might be using, or changing that would cause problems? (I am checking to see if the most recent problem was MAC, and whether other recipients were able to succesfully open.)
The most recent pdf with problems was created from InDesign CS4.

I don't have an answer to your technical problem. The product I assume is Acrobat that you are talking about (based on the post title), Adobe is the company name. This is a good place to ask questions on Acrobat if folks can figure out what you are talking about. They will ask for the product version number (like AA9.3.3), operating system, and other applications if appropriate. Also, just what you are doing that generates the message.
As for Adobe, you are not likely to get an answer from them here in the user forum. You will be lucky if you can get an answer if you can contact them and not be on hold for more than an hour (sorry, this is why a lot of folks end up in the forum).
So, to help others try to answer your question, what are the products and versions involved? What OS? What are you doing when the message comes up.

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