Another I don't what to do to get BT to sort it ou...

Question

On Wednesday morning we lost our BT Broadband connection. I figured this was something to do with the engineers doing the cabling work in our village ready for the imminent launch of Infinity so phoned up BT who had me carrying out allsorts of things to test various causes and told me it wouldn't be down to the upgrade work being carried out locally to us.
After this call, which resulted in nothing being resolved, I realised that while I had a dial tone on the domestic landline that the broadband shares when I called my mobile the caller display showed a local number calling that wasn't mine! When I then called my landline number I got through to someone elses home! So, back on the phone to BT who after more messing about trying different things said they'd send someone out the next day (with the usual threat that I'd get a bill for £130 if it was down to my equipment) although it probably had nothing to do with the local work being carried out.
I decided I'd go and have a word with BT's sub-contractor while he was sat in his manhole round the corner from our house and he confessed that they'd been disconnecting and reconnecting some older style non-colour coded cables for our road that morning and apologetically told me it was probably down to an error on their part but I'd have to wait for the booked BT engineer to come out to trace and fix the mis-connection.
The engineer was due to come between 8am-1pm and eventually turned up at 12.55pm. Told him the problem and after some to and fro-ing between us and the exchange, he fits new twinport Openreach Mk3 socket while here and announces all fixed. So I check the landline - sorted, check the broadband - nothing. He plugs something in and tells me the line is fine on his equipment and I'll need to call BT again and off he trots, no longer his problem.
That afternoon I spent nearly 3 hours on the phone to BT's broadband 'support' in India or whereever they are. I keep telling them it's going to be down to the line mix-up but no, I'm told its not and after nearly 3 hours - in which they want to connect remotely without me having a broadband connection!!!) I'm told it must be down to my Netgear router (thats been faultless for all the time I've had it) and I need to speak to Netgear to configure it correctly. I've never messed with it so I can't see why its suddenly configured incorrectly. Anyway, I then spend an age on the phone to Netgear and the router is fine. But still not broadband connection.
Out of frustation I decided to go and buy a brand new BT Homehub 4R and guess what? Still no connection so there's £50 wasted. Unfortunately by then its late evening but I'm onto BT the following morning, Friday. More messing about and eventually I'm told its a line error but it will be sorted by 4.30pm the next day, maybe before, and I'll receive a phone call to confirm.
4.30pm Saturday and I get a call saying they need me to do all the things I've already done. Still nothing, my line is fine apparently - usual threat of £130 bill if they send someone out and its my equipment - but they'll call me back on Sunday. Not acceptable so they'll call me back in a couple of hours.
Do I have any faith in a positive outcome in this forthcoming phone call? None at all. This problem all started when their sub-contractor messed up the line disconnection/reconnection in the villages network upgrade and that's where I'd bet my mortgage the broadband problem lies. Does anyone have any idea how I can get someone at BT (ideally in the UK rather than reading from a script in India) to understand this and resolve it? I've wasted hours and hours waiting for the engineer and on the phone. I work from home and need broadband as 95% of my customer enquiries come via the net. I'm at my wits end now.

Answer 1

The landline is now okay.
I've tried the top socket on the new master and they've also had me unscrew and remove the front and plug in via a filter to the socket the whole front part normally plugs into and it made no difference.
I'm a sole trader and while I have a separate business landine the normal home broadband is normally sufficent for what I need. Having both a personal and business broadband would be overkill but I can imagine what the inland revenue would say about all the personal use family would take up on a business broadband. Either way, if you pay for a service you should get it not be faffed around to such an extent with all manner of excuses when I know full well it's all down to the original mess up on the connections between us and the exchange. If I do end up having to take out a business broadband service it will be with anyone but BT and my business phone line will be going the same way. The only time I briefly felt like any progress was being made was when I called from my BT business landline and got through to someone in the UK business section who listened patiently before passing me through to the usual domestic broadband script readers.