AOL Mail Client can't download pictures from Apple Mail?

Question

Hey gang-
My sister and her family use the current Windows AOL email client to send and receive email. I sent them some JPEGs using Apple Mail, and I selected "Send Windows Friendly Attachments" before composing the message. Anyhow, they can see the pictures in the AOL mail client, but they don't seem to be able to download the JPEGs to disk. They say they've never had this problem before, so I wonder if it's an issue with how Apple Mail sends the JPEGs?
I have no idea how the Windows AOL mail client works, but does anyone know of any general guidance I can give them?
Thanks!
Dave

Answer 1

Dave,
Travis has captured all the facets of the problem. I will only add that the surest way to send to AOL is to use Plain Text. This has always been the advice with Mail (i.e., not use RTF to AOL recipients) but additional factors have been added by Mail 2.0. Whenever RTF is used, along with attachments, and there is furthermore a mixture of fonts utilized, Mail converts to use HTML, and changes the status of files attached, even for users other than AOL. The most common sources of mixed font usage are from a Signature, or from text included in replying, or forwarding.
When sending to AOL users, continue to use Windows Friendly, but also use Plain Text. If you do not wish to set Plain Text as the default in Compose, then on these messages, click on Format in the Menu Bar, and choose Make Plain Text on an individual message.
Let us know if problems persist, despite this method.
Ernie