API for managing agents in UCCX

Hi!
Is exist any API for add/remove agents at UCCX ?
For change skills assigned?
Thanks

Hi ,
AFAIK the agents can be added or deleted from the call manager and that has to be done by the admin.
Regarding changing the teams and skills of an agent that can be achieved from the appadmin page in UCCX by the supervisor.
Lets say you have a user with supervisor rights in UCCX and not the admin rights.
Login to appdmin page using admin credentials and now under system-->System parameters -->Under Application Parameters look for Supervisor Access and there you can set it to "access to all teams".
Now log off from appadmin and login to appadmin with supervisor credentials and under rmcm you can see teams and skills and can change the teams skills assigned to an agent.
You will not be able add or delete any thing in appadmin when logged on with supervisor credentials.
I hope the above steps helps you.
Regards
Rajiv

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For process management, basically I would like to
know is there some kind of interface to the the
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to add, remove, and query the package �database�.
Correct me if I am wrong, but the Solaris package
�database� seems similar to that of a Debian system
(at least from the perspective that the
informational files are stored as plain text in a
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You don’t stop running because you get old. You get old because you stop running. -Jack Kirk, From "Born to Run" by Christopher McDougall.
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You don’t stop running because you get old. You get old because you stop running. -Jack Kirk, From "Born to Run" by Christopher McDougall.
Attachments:
NI_Software_Query(CMD).vi ‏12 KB

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