App Store Reports Lion is installed when it is not...

I purchased OS X Lion from the App Store. I have downloaded it and went to install. The installation failed. I ended up erasing my drive and reinstalling Snow Leopard and then re-downloaded Lion from the App Store.  It was ready to install, however Finder was not so I restarted my computer. Now when I go into App Store it tells me Lion has been installed, which it has not been. How get it to install when it thinks that it has already installed?

Perhaps it's hidden?
From the App Store menu bar top of your screen click Store > View My Account
In the Account Information window click: View Hidden Purchases

Similar Messages

  • The app store says lion is installed. However it is not on my computer despite running and apparently successfully installing the downloaded package

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  • App Store says Lion is installed but it isn't - What happened?

    I have the appropriate qualifying hardware and software and downloaded Lion, clicked on proceed and App Store says it is installed but it isn't.
    Any ideas?

    "Me too"
    Yet another individual in the same boat. ***, Apple?! Why must getting software be so obscure & complicated? What happened to: go to website, download thing, install thing?
    I had Xcode 4.1 installed. Wanted to install (yet another) package with MacPorts, but got complaint that Xcode 4.1 is inadequate.
    So I go to App Store & tell it to install current Xcode…This, BTW, left me with nearly zero feedback that something was going on. Only because I have a menubar widget showing network bandwidth did I know it was downloading.
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    Then things get messy & I end up clicking on the circle-X "button" next to XCode in the "Purchases" section of App Store, thinking that'll allow me to install it…that's a dead end
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    Trying all combinations of holding any/all keyboard modifiers (option/control/shift/command) while clicking on "Purchases" in App Store did nothing different than not holding any.
    Now I'm left with no Xcode & no way to install it with App Storewhee! this is a fine pit I find myself in now.
    What a lovely user experience! Please, may I have more?! <grumble> <fume>
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  • App Store says Lion is installed, but in reality it is not, and now I'm stuck..

    downloaded Lion, got an error message that it was not downloaded completely... then did some updates with the software updater.
    went to app store to download lion again, it says lion is already installed. But i checked and i'm still running 10.6.8 Snow Leopard.
    What to do next?

    Do that i mean click purchase and see the procress may take time or you need retry also check your application folder if is lion install there like a app also click any mac app store window except purchase and thenholding option  click purchase so you shall get a install option in lion and download it and install it again.

  • Why does the App Store say Numbers is installed when it isn't?

    Numbers crashed after the last update so I removed it from my Mac but now the App Store keeps saying it is still installed and won't let me re-download it. Any ideas? (I have restarted the computer)
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    Hi Sparkoids,
    Perhaps you could try this. In Mac App Store, click on Account, then sign in, and "Reset all warnings for buying and download.' Then sign out and back in and try downloading again.
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  • HT1338 I have problem in purchasing from Mac App store, it is showing installed but it is not?

    Hi,
    i purchase tweetboot from US Mac App store, it was successfully done and showing me infront the app that installed, but is hanging in desktop and always given me failed to install retry in purchase but i can't.

    Run the 10.5.8 Combi Updater again, then reboot your Mac.
    The Combo updater of Leopard 10.5.8 can be found here:
    http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update

  • TS1702 When I Had To Do An Update For GarageBand On My IPad 2. I Had Not Enough Memory For a that App Update. So I Deleted It And When I Tried To Purchase It Again It Says Installing When It's not So I Cannot Purchase My GarageBand. PLEASE ANYONE HELP!

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  • I downloaded and installed Lion on an external hard drive using my laptop which is running Snow Leopard I have now decided that I want to install Lion on my Laptop, but when I go to the App store and click on my purchases it will not download

    I downloaded and installed Lion on an external hard drive using my laptop which is running Snow Leopard I have now decided that I want to install Lion on my Laptop, but when I go to the App store and click on my purchases it will not download again

    Thanks Dirk,
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  • App store said Lion installed but 'about this mac' is still 10.6.8

    Dear Apple,
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    go into your Applications folder and double click the Install Mac OS X Lion.app.
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    Hi,
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  • In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost.

    In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost. At the time, Apple was still offering the e-chat, so I did that and the man was very helpful and it was a quick fix, so my download button turned green again, and I was able to begin the download. BUT during the download, I was kicked offline once again, and I decided to wait until I was back in the USA. I will go in to an Apple store and ask assistance, but if there is something I am missing, I'd like to try that first. Thanks in advance for any advice.

    Welcome to the support forums.
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  • HT1725 I was downloading an app on my iphone when it was  interrupted by a phone call the app store says it is installed but it is no where on my phone, i need help

    I was downloading an app on my iphone when it was  interrupted by a phone call the app store says it is installed but it is no where on my phone, i need help

    Hi usmanladu,
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  • HT4759 I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

    I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
    Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID).  If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

  • My mac air 2011 was stolen, but luckily i got it back. The one who stole it had been using it, so i erased both HD drives. Now it cant get lion x installed because it is not available in the App store. What to do ?

    My mac air 2011 was stolen, but luckily i got it back. The one who stole it had been using it, so i erased both HD drives. Now it cant get lion x installed because it is not available in the App store. What to do ?

    You may order Lion from the Apple Online store:
    http://store.apple.com/us/product/D6106Z/A/os-x-lion
    Ciao.

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