App store wont let me access account or download or sign out
Whatever I try to do, app store wont let me do it.
I want to download Mountain Lion, however all the account options seem to be light grey, and nothing I do will let me into my account on there, or download new things. When I go onto purchased, it says I need to sign in but when I click on store on the banner at top, it says I am signed in but when click sign out nothing happens. Driving me mad.
Thanks.
Nah its fine, tried it loads of times just doesn't seem to work , can't think of anything at all
Similar Messages
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my app store wont let me download apps, says there not available in the uk?? please help??
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
My app store wont let me download apps, asks me to update my payment details then says theres a problem with previous purchase and card is expired which is untrue someone help me pls
This is a User to User Forum...
See Here for
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html -
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apps store wont let me download free app due to previous purchasing problem? help!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill ? If it's not then that might be the reason that you are getting the security code error : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
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What does "new actualization" mean?
Do you have Restrictions set that world prevent installing those apps? Settings>General>Restrictions -
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I recently lost my old debit card and now whenever I try to download any app (both free and $ ones) the app store wont let me because its asking for my old security code from my old debit card. I have tried changing my payment informaiton both from my phone and at the apple website but its not letting me. How do i fix this?? Is it even possible to change payment information?
iTS, get your blocks removed.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
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If you see a dialog advising you to contact Apple support, then that's what you need to do in order to purchase apps.
Go here > https://getsupport.apple.com/Issues.action
Then click: Purchases, Billing, & Redemption
Then click: Unable to purchase from iTunes Store -
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This is a User to User Forum...
See Here for
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
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try going into the purple itunes icon
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Check your credit card info e.g. Number, 3/4 digit security code and billing address.
Settings>iTunes and App Stores>Apple ID>View Apple ID>Sign-in>Payment Information -
My app store will not let me dwn load anything it keep saying waiting or cant dwnload at this time retry
Hello there, Tremonteo.
The following Knowledge Base article offers up some great recommendations for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Particularly:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
What do I do when my app store wont let me go back?
I was just o the App Store in the Featured folder when I clicked onto the App I liked. It took me to the page where I Could download it from my iPhone so I downloaded it. When I went back to the page I was on it wouldn't let me go back to the Featured page. I can go to categories, search, Top 25, and updates..., but I can't redeem money or get back to Featured page. I reset my iPhone and it worked, but then it happened again.
There have been reported problems with the App Store. We'll just have to wait it out.
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Tap Settings App > General > Reset > Reset Network Settings. Then in Settings make sure Cellular Data is ON. If you are in a WiFi area, relog into WiFi.
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Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
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Do what the message says and add a valid payment method. It appears that you have a negative balance. That happens sometimes.
Apple requires a valid payment method even for free apps and updates.
If you want you can contact iTunes by:
Apple - Support - iTunes - Contact Us
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