Apparent problem with Ovi Suite and Win 7 64 bit

Hi
Apologies if this has already been covered, but i have searched quite thoroughly and i haven't come across the specific problem i'm querying.
I'm running Windows 7 64 bit, with PC Suite 7.1.51.0, which runs just fine.
I intend to upgrade to the superb N8 when my contract comes to an end in 6 months, so i'm just doing my homework.
Apparently, the N8 will only run on Ovi Suite, NOT PC Suite.
Now if anyone disputes this and can convince me that the N8 works perfectly fine with PC Suite, then read no further, please just respond! (Bear in mind the OS i'm running though).
As nice as Ovi Suite is, i've managed just fine so far with PC Suite.
Otherwise, please let me explain the problem i am having:
I installed Ovi Suite 2.2.1.23. When i run it, it shows the main screen, and you can just make out a small window appearing in the middle saying "Nokia OVI".
It is then that the program stops responding, eventually displaying the error message which reads:
Runtime Error!
Program: C:\...
This appication has requested the Runtime to terminate in an unusual way.
Please contact the appication's support team for more information.
Judging by the similar stories of Ovi crashing (not finding one where the program fails to open, though), i think it is related to the fact that i'm running Win 7 64 bit; but i could be wrong.
I have tried installing it in compatibility mode, then (failing that), running it in compatibility mode, all to no avail.
Is this a problem that Nokia know about? If there is an intended fix within 6 months, then that'll be fine.
Otherwise, do any of you clever people know any work-arounds?
Any further questions you need to ask, please don't hesitate.
Many thanks
Steve
Nokia Enthusiast
Solved!
Go to Solution.

Pinpointing the problem may be very difficult as Ovi-Suite appears to be extremely unpredictable.and getting Ovi-suit tu run an sync properly seems to be largely a matter of luck.
I have just set-up three brand new identical HP workstations for our Geo-Information Department.
All were set up from the same disk image with only Win 7 Pro Office 2010, then directly Ovi-Suite as our Geo-Information guys insisted on Nokia handsets against our advice.
On one, machine Ovi-Suite crashed on launch and was unable to run at all.
on the second, Sync to OL 2010 failed consistently.
ont the third, everything ran fine with an N97 but an N8 was not recognized
So i got curious and run tests on one machine: I installed the same disk image a total of six times (clean win7-64, clean Office 2010 3 times, Office 2003 three times)
Office 2010
the first time i had the crash on launch, second time OL2010 sync fail, third time it ran ok.
Office 2003
First time notes sync failed, second and third time all was ok.
So the issue is definitely with Ovi-Suite and it appears to be pure luck whether is runs or not and if it runs at all, whether it syncs or not.
Syncing OL 2010 seems to be much trouble prone than OL2003, 64bit appears to be much less stable than 32, onb win 7 it seems to have slightly fewer issues than on XP.
We have NO issues with any other sync software (Palm, BB, Fruit, S-E, Microsoft, even Nokia PC-Suite).
None of the software is run with admin privileges (as we just do not give admin rights to users). If software requires admin rights to be installed, it is done by Data Center employees.
I'm afraid one's best bet to get Ovi-Suite running is trial and error, or if the handset supports it, use PC-Suite, which is what we do.
Ovi-suite users, according to our logs, generate over 70% of our smart phone related support calls, even though they are only 6% of our smart phone user base.
As a result, we currently have all Nokia handsets that do not work with PC-Suite and require Ovi-Suite blacklisted in our organization, meaning we won't support them in any way. Installation of any flavor of Ovi-Suite is prohibited on user PCs as long as it does not become more stable, reliable and less of a resource hog.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

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C7 problem with OVI suite and Outlook exchange 200...

Hello,
I'm now own a NOKIA C7 and need to switch to OVI suite, PC suite is not supported for this handy. OVI suite is not synchronizing my contacts from exchange to my C7.
With my old N73 and PC suite I did not have the problem on my DELL M4400 notebook.
What I've found out, in case of using a USB cable connected nothing was able to synchronize,
no contacts, calendar and Notes. The OVI suite did nothing for 15 minutes, only searching for somewhat.
Crazy is, in case of using a Bluetooth connection (removed the USB connection), it was possible to synchronize the calendar and Notes, but contacts were still not possible, some issue as before.
We verified this problem, using a NOKIA N8 from a colleague - exactly same happened.
I was happy to have at least the calendar synchronized, because I need this for my job.
Nevertheless the contact synchronization issue need to be fixed...
I've bought the C7 with symbian, because I expected no problems in compare to other available Handy Companies and now this...
My personnel opinion, the OVI suite is currently not was the people expecting - support for consumer people and flexible for business people. For me PC suite was much more, what I need.
Now, I'm waiting for support to fix my problem...
Best regards,
Onecent59
Solved!
Go to Solution.

Hello Joyfeal,
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
...now I wait for help or software update...
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
...now I wait for help or software update...
Regards,
OneCent59
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
...now I wait for help or software update...
Regards,
OneCent59
Hello Joyfeal,
I never had problems with my old N73, using PC suite - this worked well over years.
I did, what you proposed. Completly uninstall all. Afterwards, I did a registry cleaning and program files cleaning, so nothing from th e PC suite and Ovi Suite was longer on my Notebook.
Next step was reinstalling OVI suite, including cable and BT driver - this was resulting nearly the same - advantage was only, that I can now use BT and USB to update Calender, tasks and notes.
Strange is, that when I try to sync the CONTACT data, and I let first searching for Outlook folder, it takes about 4 minutes, it finds the right folder, I click and mark this, but then OVI suite is not longer remember the selection (so it seems for me to be) and try succesless to sync the CONTACTs.
I've tried so much - no success. I've a lot experience in software - but no idea, what I can try out more. I guess, there must something be with Outlook 2007 and Exchange server usage, which worked with PC suite.
I've talked with a few guys in my company (R&D area) and all told me, that they like the new N8 and C7-00, but they hate the OVI suite - it´s designed for kids and hobby user, but not for professional usage - my opinion is, that PC suite was much clear in use. OVI suite has some feature I like, but I expect to have such kind of problems fixed. The C7-00 is not a cheap handy, so I can expect this.
...now I wait for help or software update...
Regards,
OneCent59

Problems with sql developer and win 8 64 bit

Hi there,
It's my first time in this forum, I am a student programmer and I have many problems to install SQL Developer on Oracle Database 12c. I actually managed to install both, but I could not make them work. My question is SQL Developer works on the Windows 8 platform 64-bit?
I'm going crazy, help me please .... Thanks for a while!!!

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Problems with illustrator CS4 and win 7 64 bit pencil and bruch tools

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I tried changing the compatability mode for the program to work for Windows XP, but that hasn't helped.
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Mylenium

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Hi,
today I upgraded to the "new" Ovi Suite and since than everythings seems to be much slower
- Synchonisation with outlook (I couldn't find where to set which sets of outlook-adresses to use )
- Download software (took20 min.)
- connect with the mobile (6 min.)
- Internet connection when using the mobile as modem (too slow)
Am I the only one with these problems or is it a general thing?
Anyhow: Dear NOKA people, please make this thing faster or provide a way to return to the old PC suite

Hi, I've been using Ovi suite since it came out, without a problem. Try removing everything Nokia or Ovi from computer from add/remove programmes then download and run Nolia PC Cleaner and try re-installing Ovi suite, there may be some conflict if you qver wrote the previous programme.
Hope this helps.
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Problems with OVI Suite, in under 24 hours...

I recently upgraded my Nokia software to OVI 2, or whatever its called. I will admit, it does look a bit better than the previous version, seems a bit nicer to use, and I like the fact that music, syncing and updating, is all now done from the same application.
Its about time I didn't have to have 3 separate applications installed for my one cellphone.
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*sigh*

Hi,
OK, I have not had any problems since the incident, rebooted my computer and my cellphone, and now both are working. Maybe there was just something wrong in the update process. Will let you guys know if I have any more problems.
I copied the text from Help > About > System Information:
Nokia Ovi Suite 2.0.2.42
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.45.0.0
Connectivity Cable Driver 7.1.23.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.40
Ovi Desktop Sync Engine 1.1.0.77
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Microsoft Windows Vista 32-bit Edition, Service Pack 2
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18882 (Default browser)
- Mozilla Firefox 3.6
Detected Bluetooth stacks:
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Problem with ovi suite

hey
i have nokia n78 and i installed ovi suite 1.1 on windows xp sp2. my problem is that when i try doing somethnig in program lets sey i want to go in application installer the computer just restart in shows some blue screen message something about sistem error ... so what can be a problem and what should i do?
igor

Hi,
As per
http://europe.nokia.com/get-support-and-software/download-software/nokia-ovi-suite/compatibility-and...
Nokia N78 handset is compatible with Nokia OVI Suite 2.0. Install Nokia Ovi Suite 2.0.0.10(NOS 2.0). It will not have a dedicated icon for Nokia Application Installer as in Nokia PC Suite 7.1.30.9 or in Nokia OVI Suite 1.1, after installing Nokia OVI Suite 2.0.0.10, drag sis file to handset icon on NOS 2.0, application will get installed on the phone.
If it fails, you can install Nokia PC Suite 7.1.30.9 and check this one.

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Hi PhoneNerdies,
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I have downloaded and reinstalled the PC Suite software. Although it is not working as well as it should, as long as I have my cell phone on with Bluetooth enabled prior to clicking on the icon to open the application, it seems to work OK. Otherwise, when it opens, it just hangs and the only way you can close the program is to get into Task Manager and force it closed when its status is showing as "Not Responding". I also have found that just "closing" the PC Suite window does not close the application...you have to click on the option to "Exit the Application" otherwise you continue to have it in your system tray with a red X over the icon.

Hi problem with ovi suite

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Try re-installing / updating it.. The latest version can be downloaded from here ...

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Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Language: English (United States)
Language for non-Unicode programs: English (United States)
Locale: Finnish
Input language: Finnish
Nokia PC Suite:
Version 6.81.13.0
Language: English
Connectivity Cable Drivers:
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Microsoft Outlook:
Version 10.0
Build 2616
Bluetooth stack:
Microsoft Bluetooth stack
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I occured a weird problem while watching my messages received. PC-Suite won't show senders name, only phone number even that i i have synced both, contacts and messages. Sent messages is shown with receiver name.
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PC-Suite probably does the same thing: could this be your issue?

Problems with PC Suite and bluetooth connection to...

Hi, I have the following:
Pentium 4 PC running Windows XP service pack 2
PC Suite 6.82.22.0
PC Connectivity Solution:
Version 6.43.9.0
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Microsoft Bluetooth stack
Version 5.1.2600
Build 2180
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- Done battery reset on phone
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Restoring the factory settings worked -- but only for a few hours! If I so much as restore my ringtone I'm back to square one which is:
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- Phone browser sometimes recognises the phone, and sometimes not. Trying to synch via the browser doesn't work.
- Music transfer starts out by recognising the phone, then stalls and loses the connection.
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Hi,
If you are using memory card -> remove that from phone and then try to use PC Suite with your phone...does it help??
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# I have Creative Zen player almost 4 years. I recently bought a new computer? with Win 7 operati've system, and since then my creative Zen player will no logner to connect with PC.
I tried everything?, but creative centrale it will not recognize it's. When I try with Win XP?everything is OK?.
What is wrong with? Win 7 and Creative Zen?I have the software? for the Win 7.
Please help me.

I have a refirbishd ?NOMAD Jukebox, that uses the ZEN USB 2.0 drivers and got it to work under Win7Wiltimate x64.
Install the regular XP drivers as administrator.
Install the NOMAD explorer (I know, this will not work on WIn7).
Install WinAMP (http://www.winamp.com)
Now you're set to go! Fire up WinAMP and go to the media library. There connect the ZEN to your computer and if all goes right, it should find your ZEN without any problem under proteble devices. Select it and have fun using your ZEN under Win7.
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On Facebook I log in using the same details that get me access on a PC and it looks like it is going to load my page but just goes straight back to the login page.
Has anyone else had the same problem and have you been able to fix it??
Solved!
Go to Solution.

Hi, I got it fixed in the end. I found the nearest Nokia Service Centre Experts who ended up being Carphone Warehouse. I handed them my phone and went back to get it a couple of hours later and it was fixed. All they did was wipe the phone, after saving my contacts etc onto the memory card, and then rebuilt it. Working great now

Apparent problem with Ovi Suite and Win 7 64 bit

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