Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

You need to either reset the rescue email address's password(check the site's help for instructions) or ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99674)

Similar Messages

  • I'm so annoyed because I do not remember my security questions. I made my Apple ID 5 years ago and it is impossible for me to remember these questions. I've tried to reset them but I don't remember the password to my original email adress to reset them.

    I'm very annoyed with this. I have tried countless times to recover my security question answers, but they were made years ago. I do not understand want to do because when I do go to reset them, I can't remember my email address I used to set up my whole Apple ID. I just want to buy music and apps. Please help me?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT201363 why am i been asked a security question that i never set up. i dont know the answer to them?

    why am i been ask for security questions that i didnt set up

    You are on the wrong phone support. You need to contact the AST.
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT201363 I dont remember the password for my rescue email and i dont know my security question

    im trying to buy a book

    If you can't get the password changed, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100407)

  • HT1918 apple id is asking me security questions that i never selected

    In order to make a purchase on itunes, apple id is asking me security questions that I never selected, Does anyone know how to change the security questions?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I forgot the password to my rescue email address, how can i reset my security questions?

    i forgot the password to my rescue email address, how can i reset my security questions?

    You won't be able to change your rescue email address until you can answer your questions, if you can't get the password for that email account reset then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT204053 I have iPad 2 and recently changed my Internet Service Provider and email address. I have created a new Apple I.D. and password but when I try to access or open my iPad 2 I am asked for the password for my previous email address.

    I have iPad 2 and recently changed my Internet Service Provider and email address. When I switch on the iPad I am asked for my password for
    my previous providerwhich when entered is not acceptable. I am told to create a new passord but this only changes the password for my current
    address. I am now unable to access iPad and I need to know how to circumvent this.

    Roger, thank you.  I wish I had sent out this question a month ago, when I committed the folly of creating another apple id with my alternate email address.  Since then, I had realized that I didn't seem to need it, hence today's post.
    So now what do I do?  Is there anyway to delete that unecessary apple id?
    And it is even worse than that...the secondary address listed currently in our apple id is a mobile me one that my husband created, but never uses, never checks, and probably doesn't even remember the password for. 

  • I am trying to update my apps on my iPhone.  I recently change my apple ID to a new email address.  When I go to update the pop us is asking for the password for my old email address.

    I recently changed my apple ID to my new email address.  On my iPhone 4 I am trying to update apps and it asks me for my apple ID password for my old email address.  How do I change to my new email address?

    Did you change the Apple ID primary email to another email address or did you create a whole new Apple ID?
    Go to settings>itunes & app store and if it shows your old apple id at the top then tap on it then sign out and then sign in with your new apple id email.

  • Forgot my Apple ID password for my OLD email address? HELP

    Soo, I'm trying to get started on my iPhone 6 set up and it's ground to a hault as it wants to know the password to my OLD email address which I do not remember. i  need this to carry on with my iPhone set up. I'm aware their is a password reminder for my current email address however not for an old email password. I have no way of finding out as it was solo long ago now. Please advise! 

    What are you actually needing to do?  If the issue is Restoring your Backup from an iCloud Account, then yes you would need your Apple ID and Password at minimum.  If you are just adding your email to the iPhone 6 then you would need your current email Account ID and Password.  Sounds more like an Apple ID Issue.
    https://www.apple.com/support/appleid/manage/

  • HT201413 I have a family itunes account- i purchased a new itouch and each time i try to purchase an app - the itouch asks me to confirm security questions that I never set.

    I have a family itunes account with several devices attached...  I can make purchases on all except the newest one....  each time I try to make a puchase it asks me to confirm security questions that I have never set

    The reset link will only show if you have a rescue email address already set up on your account - if you don't have one then you won't get the reset option, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT1212 when trying to use my ipod accounts it is asking me security questions that i never have set up what do i do????

    being asked security questions to sign in and access never done that b4 soo what or how do i reset the security questions????

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I am trying to reset my security questions, I cannot locate the option for a rescue email address with My Apple Id. When I click on the button to reset the security questions, it states it is sending an email to the primay email address, but it doe

    I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
    Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.

    Hot N Spicy wrote:
    I am trying to reset the Security Questions as I have forgotten them,
    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • HT5312 forgot my rescue email address please help

    how to recover my rescue email address

    If you can correctly answer at least two of the security questions, follow the instructions in that article. If not, you need to contact Apple, either through the link in it or by phoning them and asking for the Account Security team.
    (80350)

  • TS1424 I am trying to purchase something from app store and it is asking me to answer 2 security questions that I never set up/answered in the first place? Has this happened to anyone else? How do i fix this or reset these security questions?

    I am trying to purchase app from app store and its asking me to answer my security questions which I dont know because I never set them up in the first place! How do i get passef this or change it to reset my own security questions?? 

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (88522)

  • ITunes wants security questions that were never set, recovery email never gets reset email

    Ey guys.
    I wan to buy a song but iTunes keeps asking me for verification.
    It comes up with these random questions and I am unable to answer ten because they don't make any sense.
    Fr instance it is asking me what my irate car was.
    Well... I havnt had a car yet :(
    Anyways I try to reset these questions by using the recovery email but I never get the email confirming the reset.
    PLEASE HELP!!!

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (92372)

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