Apple aware of video problem in the new Intel iMacs

Macworld Daily News
Thursday - February 09, 2006
Apple investigates Intel iMac Front Row problems
By Macworld staff
Apple has confirmed it is aware of, and investigating, reports of video problems in the new Intel iMacs.
Recent reports claimed that some users had experienced random horizontal lines and other video playback problems when playing video in Front Row.
"Apple is aware of this issue and is looking into it," the company said in an email to a web-based pressure group that has been gathering information on the problem. "If a customer has any technical issues, they should contact AppleCare."
The problem is allegedly software-based.

"Sure, I'd be more understanding had it been an issue that required a very special set of conditions to trigger"
Apparently it does as this issue is not affecting all users.
"As I was told, affected owners would not be proactively notified"
Where you you prefer them to use their limited resources, trying to figure out who MAY be affected and sending them some sort of detailed action plan, or spending the resources determining the cause of the issue and developing a solution that can be distributed to the ones who need it not only now, but those that may discover the issue next week?
I can understand that you are frustrated, and don't blame you for feeling that way, but this is an all new piece of technology and bugs are going to come up that were missed in testing. No company can afford to test at a 100% level. To do so would drive the costs so high as to make it impossible to sell the product, especially to the market the iMac is aimed at. Apple has a pretty darned good track record of resolving issues quickly when they appear. Until they do you only have a few choices. Use the workaround until the solution appears, waste time complaining about it, or sell the iMac and purchase a different product. That's really about all you can do!
It was good of you to spend your valuable time, and yes it is valuable, trying to help the engineers or service reps solve the issue. That they spent that much time with you should show their commitment to solving this issue.
Be patient, give them a chance, they have not had long to try and figure this out.

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