Apple Care - what a great thing
Hello to the mac family,
I realize that this forum is mainly for problem solving but this is important to me and may help others.
Recently we had a problem on my son's G-4 I-Book. It was a strange problem with one web site used by my son for his college mail.
I remembered that I had purchased a 3 year "Apple Care" protection and called them.
I am so impressed with their help. We tried so many things and they never got discouraged. It took 3 calls continuing our case but the problem is fixed and my son's computer is all updated etc.
The last Tech..."Matt I think was his name" was like a Pit Bull.
He was determined to fix the problem and make us happy. He never got discouraged when things didn't work. He just had the attitude...OK let's try this next. They were all great. This to many would have been a minor problem and could have been fixed by using FireFox, but my son likes Safari.
I just wanted to post and let people know....the "Apple Care" is a great protection and peace of mind. I don't usually buy protecion plans on peripherals and nome appliances but I amd glad I got it for the computer.....mGb.......Jim
Although this post was more of a comment, I felt it was important to express my happiness in the fact that the reps were great and the problem is fixed 100%.
I posted so that others may consider purchasing "Apple Care" in the future. Computers are expensive I realize but the peace of mind of AC was ell worth it.
I marked this as answered so that it can be removed or filed away...Jim. S.
Similar Messages
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Hi i have a iphone and it wont charge any more and i have apple care what do i do
hi i have a iphone and it wont charge any more and i have apple care what do i do
Back it up and make an appointment to have it looked at at the Genius bar at a nearby Apple store.
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HT5622 i bought iphone 5s with apple care, and my iphone came without apple care what's wrong?
i bought iphone 5s with apple care, and my iphone came without apple care what's wrong?
Check here:
http://www.apple.com/support/applecare/view/
The AppleCare agreement may already be registered by the seller. -
hi guys i got my mac book pro some months ago i also bought apple care for it i tried to register it but to no succes, now i spoke to a mac pesrson and told me they where having some problems and to register later,AND HE SAID THAT I DON`T HAVE TO BECASUSE WHEN I BOUGHT IT IS ALL READY REGISTER FOR ME. THERE FOR I SOULD NOT WORRY. is this true??
what sould i do.
I.Monrroyif it's purchased online it should be registered, but
sometimes ends up not being. as far as purchasing it
at an apple store, it usually doesn't get enrolled.
salespeople often don't really know anything about
applecare enrollment. they should but they don't.
they're just salespeople, and they will say
anything in order to sell!
That's not true. At least not in the Apple Store I go to (Palo Alto). I purchased Applecare there a few years ago. The genius guy basically spelled out the pros and the cons of Applecare. I originally went there because of a broken key on the keyboard and feared I may need Applecare to do this. The genius replaced it on the spot for free and said I don't need applecare for that.
"You can come in any time you need more keys, cuz I have tons of old keyboards," he said, holding up a bunch of them.
Because of the shockingly good service and honesty, I went ahead and bought Applecare. The genius called a sales guy over and he took care of everything, including enrollment, and even gave me the URL on Apple's site where I can check how many days I have left on the Applecare. Finally he gave me the Applecare box and went over the basics.
Between the genius and the sales guy, they left no stones unturned. It's the textbook definition of perfect customer support. Both of them knew about the ins and outs of the Applecare service, and they were both equally honest.
The sales people at that particular apple store are not just idiots who want to push sales. They're extremely friendly and very knowledged. They never pushed anything in the 20 or so times I went there.
Macbook Pro 1.83 Mac OS X (10.4.7) 2GB RAM, 80GB HD, Superdrive -
We're sorry, we are unable to continue with your activation at this time.
Please try again later, or contact customer care. what is this thing?i try to upgrade my ios to 6.1 from 5.1.1,after i do this,i cant connect to iTunes although i had and have a internet connectionThis message indicates that your phone was hacked or jailbroken to unlock it.
Then when you updated/restored your phone it locked back up to the original carrier.
Only the carrier that the phone is locked to can unlock it. -
Ipod cracked therefore i cant get it repaired from apple with my apple care warranty.
Ipod cracked therefore i cant get it repaired from apple with my apple care warranty for any thing else.
jermainer180 wrote:
What about a major scratch..
What about it?
Warranties on most any product cover manufacturer defects, NOT damage that you do to the product.
If you scratch your tv does the warranty cover it?
Your computer?
Your car?
Anything? -
I have inherited a G5 iMac from a recently deceased relative. I'm not that interested in keeping it, but before I sell it, I'm going to have to resolve an issue with the OCD drive, which is having a hard time recognizing and reading disks (including the troubleshooting disks that came with the iMac).
I'd like Apple to take care of this, and that's where my question arises: the computer was not purchased with Apple Care, but my relative (taking my advice, I believe) bought Apple Care about six months after originally buying the iMac.
Unfortunately, she wasn't in the best of health at the time, and was not entirely together mentally: for that reason, she did not register the Apple Care plan before she died -- so I have also inherited the unopened Apple Care box.
I've just now started to turn my attention to her iMac and discovered the problem with the drive. My question is, since she bought the Apple Care plan within a year of buying the iMac, is her computer still covered even though she didn't register her computer in Apple Care?
One last thing: while I'm sure a lot of you have valuable advice to offer about the drive, please be sure to answer the Apple Care question first when you respond. The iMac is not a top priority for me, and unless there's an obvious quick fix I would prefer to ship it off to Apple if possible.
Thanks!
Pismo 500 MHz, 1GB RAM, 40 GB Mac OS X (10.3.9)1265/3711
Hi George,
Sorry about that, but if it's unopened, unregistered, this AppleCare does not guarantee any Mac yet.
It is just like one of those you can find on eBay or in some stores.
When you open the box and register, using the number you find inside, of course it has to be for a Mac that is still within its first year of warranty.
Your only (very slight) chance, is to find an agent who would believe and understand (with the help of original papers), and who'd have the power to trick the registration dates.
(mentioning this because myself I have a 5 week AppleCare extension, because my Mac was kept at repair for 7 weeks, meaning there ARE such very nice, competent and commonsensed agents at Apple)
the OCD drive:
Have you tried "the obvious": cleaning it using one of these lens-cleaners CDs?
Sometimes it doesn't take more that some dust... hopefully?
Good luck!
Axl -
i have a Iphone 4s and a ipad mini. the ipad mini recently got water damage, tried the rice trick...nothing. I have apple care plus on my iPhone, does that work on my ipad too? if so that would be great bc defintally can't afford a new one ,lol
Welcome to the boards.
First, what kind of liquid was it, and was it fully submersed? For how long? Do you see water droplets or moisture behind the screen? How long did you leave it in rice for? Etc. More data please.
And the short answer is no, apple care does not extend from your iPhone to your iPad mini. Both items require separate Apple Care plans to be covered. Furthermore, I don't think water damage is covered under Apple Care. Only manufacturing defects.
If you bought it on a Credit Card, you may be lucky enough to call them and ask them if they have a replacement program as a benefit for being a card holder. I believe AMEX has one on their Platinum cards, and worse case scenario, you can always try to file a claim with your home insurance or renters insurance (check your policy). Just beware, if you go the Insurance route in filing a claim, you might have your premium go up in the next cycle.
It's a double edged sword, I'm sorry. -
I have a single Pixel that is broke on my 2 month old retina macbook pro. I have Apple care. What will Happen if I bring it to an apple store.
You can try to see if they will replace it, however there is some sort of acceptable amount of stuck pixels and they won't replace so I hear.
But that was a long time ago and things change. -
I tried all my head phones and its the left side. This happened to me before, and I got a new one. I need help what I do? How do I fix this problem. If they do give me a new one do I have to buy the Apple Care again. Can they fix it. Wht am I doing wrong? Am i Putting the headphone in my ipod wrong. What is it? Ughh!!! This is annoying!!!!!
Well if the same problem happens to all your ipods, it makes me suspect that there is something wrong with your headphones, as it would be a strange coincidence that all the ipods have the same problem.
Unless the ipods have the same problem with different headphones! -
I bought my 15" macbook pro just a year ago and my battery life runs out extremely quickly. This started maybe a month or two ago. Its hard to tell. I only noticed the rapid change recently. Fully charged it says I have 2:27 (2 hours and 27 minutes) of usage time...with about 50% screen and keyboard brightness.
I've checked inside system preferences and its cycle count is 261 and full charging cap is 6316.
I have apple care...is this something i can/need to take up with apple. You'd think if you pay the price for these machines you should get mroe use out of them.
ONLY A YEAR I'VE HAD THIS!
My PC lasted 4 years before the battery showed signs this dramatic of wear.
Any help is appreciated, im new mac owner. thanks.do you have a mbp with dual video cards? running the system with the higher end card increases the heat and also drains batt power.
i have the 1st gen unibody (2008) with an original removable battery of 311 cycles and 4453 charge. under normal use ill be happy to get 1.5hrs. the mac battery counter thing says i have 3.3hrs though (whatever). compared to me, i think you use your battery more than i do, perhaps its the reason why it degraded so fast in a year? -
There is always a blue screen appears after the Apple logo during the booting process. And then everything is back to normal. What is this thing? Is there something wrong with my screen or something?
Nah - that's just the normal boot process.
Clinton -
Recently Netflixs stopped instantly streaming their videos on Firefox even after installing silver----- update. When I called Netflix, they said it was the Firefox browser and not them and told me to call apple care. I do not have apple care coverage and want to know if I can solve this proble or is it Apple that is refusing to comply by making the browser incompatible with netflix software. I can get Netflix on my Roku.
Hope the following helps. The secret seems to be to NOT download Silverlight from Netflix site.
MacBook Pro / Mozilla Firefox / Netflix / Silverlight Update solved - DON'T DWNLOAD FROM NETFLIX
I solved this problem tonight. I have a MacBook Pro with 10.5.8. I know, it's old. But I love my Netflix and I recently noticed that Firefox plays Netflix much better. Then I suddenly got this message that I needed to download the latest Silverlight - it only takes 30 seconds! - WRONG. However, after much searching, I finally did the steps in order and it worked.
This was after repeatedly downloading Silverlight from the Netflix site without success. So here's what I did:
1. Went to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
2. Followed the directions. I felt like such an idiot for not doing it right before.
3. Go to your hard drive and search for "Silverlight" to locate ANY existing Silverlight files: .dmg, etc.
[also check your Libary/ Internet Plug-ins, but the above search is faster]
4. Drag it all to the trash and empty it.
5. Go back to the Get Silverlight page and click on the Install on that page, not the Netflix site.
6. Note the steps for Safari or Mozilla Firefox - I wanted Firefox, so I follwed those instructions.
7. Once it's installed, close all the browsers and Restart that bad boy. Right away.
8. Open a browser, go to Netflix and proceed to joyfully rot your brain with Netflix content. Yay! -
My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support
When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it. -
What are the things taken care while using multiple suites?
Hi all,
I have created a plugin which sends the current file path to an url,
its working fine with debugging in Visual studio 2005 and while it is added to the Adobe Illustrator its works only once.
That is its sending the file path only for one file. While i tried for the second time its not working
I am using following suits in my plugin
AIDocumentSuite
AIFilePathSuite
AIActionManagerSuite
AIUnicodeStringSuite
AIURLSuite
I am using the "AIURLSuite" for calling the url and it is calling the url multiple times while its used alone, and its only working once with the multiple suites.
What are the things taken care while using multiple suites? , is it neccessary to release all variables and the suites after completing the task?
Should they released in the same order in which they are acquired?
Thanks in advance
Sreejesh K VHi,
The problem was with the "sAIDocument->GetDocumentModified(mod);"
The "GetDocumentModified" is crashing after executing once, i just removed that statement , and now
i am forcefully saving the document with out checking the modification status!
Its working fine now!
Could you please tell me how can we lock a plugin , or a particular function in a plugin.
There is any specific standard to use the GetDocumentModified function?
Thanks and Best Regards
Sreejesh K V
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