Apple Configurator Device Backup Not Working - HELP ASAP Please

Hey Everyone!
We are trying to backup one iPad so we can take that backup and add it to all of our other iPads....
In Apple Configurator I've added all of the apps, setup a profile, etc.
On PREPARE, At the top I go to DEVICES and click on BACKUP. It gets to the "archiving" part of step 1 of 2 and I receive a popup saying "Could Not Create a backup. The device was disconnected... check the usb connection to this device".
I'm going to assume this has nothing to do with my USB connection as I've tried several ports and several cables.
We really need to get this backup and restore it onto all of our ipads as soon as possible.
This is our first time using apple configurator!
Thanks so much!
Any help would be greatly appreciated!!!

    Let's get your iPhone back up and running reeset12! My first recommendation is to try a soft reset by holding down the power and home keys. If the device doesn't respond, I recommend connecting it to a computer via the usb cable. If you are unable to get past the logo screen in either case, I recommend a hands on evaluation at a store location.
http://bit.ly/3SdsA
Sincerely,
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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