Apple doesn't want my money?

I wanted to buy an iPhone this week, because of the sale going on at Best Buy. Well, my AT&T account isn't eligible for upgrade until next month, and the people at AT&T said that normally they can change upgrade eligibility when a customer wants to buy a device, but that they can't with the iPhone because of rules set forth by Apple.
What's the deal with this? Where can I complain to Apple about this issue?

Right - BestBuy ≠ AT&T. As I understand it, it can happen at an AT&T Store because the store manager can authorize the early upgrade on the account. I don't think that can be dome 'centrally' (i.e. by calling AT&T customer service) so that it would show up at a BestBuy or Apple Store when you went to purchase an iPhone. Looks like you're stuck waiting a month (at which point the sale will probably be over, right?) or going to an AT&T Store and paying full price.

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    Message was edited by: Carolyn Samit

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