Apple employee backup my phone before reloading the software. When I checked my photos they were gone. Is there a way to get the missing photos down loaded?

An Apple emplyee in a Seattle store backed up my phone data before clearing it and reloading the software. He was trying to resolve a problem that I was having with the phone. When I checked my photos I discovered that they were all gone. Also lost a lot of new contacts. It appears that only older data was restored. Is there a way to find out if my photos are backed up any were? As a note, I have had this problemsince I got the phone. I bought it at Best Buy but they said that they could not fix the problem. They told me to talk to the phone company. AT&T looked at the phone and said that it was an Apple problem. There is no Apple store where I live in southern Oregon so I had to wait until I got to Seattle to try and get it fixed. Apparently on one owns the problem. Its my problem to fix. The next step is to get another phone. Probably not from Apple. That is my story and sany info would be appreciated. Cathy

Thanks for the reply however this does not help. When I check the cloud it shows that I have only 20 photos. In reality I had a lot more than that. All the photos on the cloud are those that I have taken since I was at the Apple store. When I check cloud storage usage on my phone it says that I have 5.1 GB of photos. This is a lot more than the 20 that I can see. I am not sure what the Apple employee did to my phone.
Still looking for answers. It is really too bad that I can not talk to an Apple person to get help since they messed up my phone.

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Apple employee backup my phone before reloading the software. When I checked my photos they were gone. Is there a way to get the missing photos down loaded?

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