Apple id lost. Cannot get access to it. Started with a mail from apple id saying that apple id and password were changed. Did not sent such a request. Cannot get a new apple id as the mail adress already has been used one time. Pls help

Apple id lost. Cannot get Access to it. Started with a mail from apple id saying that apple id and password were changed. Did not sent such a request myself. Since then no acces to apple id, not even via forgot my id site. It says that my apple id and birth date details do not match. Something is obviosly totally wrong. Got a visa card recently, is that the reason? Cannot get a new apple id with my real address as the systems says its already used. Pls help, I am vey frustated that this can happen.
Best regards
Laus Lausen

Call Apple account security via the telephone for your country
http://support.apple.com/kb/HE57

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