Apple ID problem on iPhone 5: Cannot log in to verified address or reset or delete the address

My Apple ID included my name and our company's domain, so to make things like calendar invites a bit more anonymous as they fly around the web, a while back I went to https://appleid.apple.com and changed my Apple ID to correspond to a more anonymous email address.
While on https://appleid.apple.com I registered and verified the original email address as an Alternate Email Addresses.
It seemed like it was hard or impossible to change some things, like my iPhone 5, to use the new Apple ID with iCloud, because it only allows me to enter a password, not change the account's email address.
In general it seemed like everything still worked, though, until the recent update to iOS 7.
In iOS 7 > settings > iCloud, it's asking me to "Sign in to iCloud" and to "Enter the Apple ID password for "[my old Apple ID email address]."  But when I do enter the password, it doesn't accept it and simply tells me to again to "Sign in to iCloud..." and to "Enter the Apple ID password..."
I thought perhaps it was confusing my old ID w/ an old password, but neither old or new passwords work.
After doing research in the Apple Support Communities, I found some saying that I'd just have to go to the bottom of the iCloud screen and it the "Delete Account" button.  Frustrated, I did.  But whether I next selected "Keep on My iPhone" or "Delete from My iPhone" the next thing is says is "Password Required" and "Enter the Apple ID password for  "[my old Apple ID email address]."
Since that's the very thing that isn't possible for me (always giving the error "Your Apple ID or password is incorrect") I:
went to https://iforgot.apple.com and entered my old Apple ID (which, again, is verified still in my Apple ID account as an Alternate Email Address)
clicked "next"
selected "Email authentication: To access your information, we will send an email to the address(es) on file for you."
clicked "next"
and go this message, "Email has been sent."
However... it never sent the message to that email account.  So I did it again multiple times.  Then I went and checked spam filters. Then I looked at email logs on the server... Nope... it is not sending the message.
In desperation I decided to just wipe the phone clean and start afresh through iTunes, where I clicked "Restore iPhone..."  When I did a dialogue box popped up that said, "Find my iPhone must be turned off before [iPhone 5's name] can be restored. Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone." 
On the phone in settings > iCloud, there is a "Terms and Conditions" blue link that I "Agreed" to, which gives me access in iCloud to turn off Find My iPhone, but as soon as I do, the Apple ID password for that old email address is demanded, again... and of course I don't have it...
In researching I read that perhaps another alias could be added to my https://www.icloud.com > email > preferences > accounts, but as it turns out the alias can't be my old Apple ID.  It has to be an alias that include @icloud.com in the address.
What can I possibly do, now, please? 

Well, in my case things have turned out well.
Apple Supports' highest level personnel talked to the Apple engineers.  The Apple engineers said that if I had a receipt for my phone that they would be able to release the phone's Apple ID.  I did have the receipt, because thankfully the Apple Store emailed it to me when I made the in-store purchase, so I emailed it them along w/ a link to this discussion because they were asking for a description of the scenario.
A couple days later they emailed me saying:
~~~~~
Thanks for contacting Apple.
The device serial number on your case does not have an Activation Lock enabled. To get help for the issue you’re experiencing, you’ll need to contact AppleCare Support.
You can start your support request online and get connected to an expert at the Contact Apple Support website:
http://www.apple.com/support/contact
[name]
AppleCare Account Security
~~~~~
Ouch. 
I then recontacted the Apple Support person who had been helping me. He said he'd talked for 45 minutes with the Apple engineers and had one *last* idea.
He had me log into https://appleid.apple.com/ > Password and Security, then he had me delete my Rescue Email Address (which was the same as my old/original Apple ID that has been stuck on my iPhone 5's iCloud account).
After doing that he had me go to the Name, ID, and Email Adresses tab (which you see when you first log into https://appleid.apple.com/) and change my newer Apple ID back to my old original one. (Note: An email is required to verify each of these account changes.)
Then I went into my iPhone's settings > iCloud, and YAY!!!! it let me log into my account!  Then I went to the bottom of the iCloud screen and deleted the account.
Then I went back into Apple ID, logged in, and deleted the old Apple ID, re-entered my new one, and saved it. (Note: An email is required to verify each of these account changes.)
Then I went back to my phone and entered my Apple ID's email address and password... and it worked!
Now I just need to fix some stuff that got goofed up in all of the experimenting.
If anyone else on the planet has read this much, I would recommend going back in and adding all the info you can to your Apple ID so that your backup addresses and aliases are right.
Final thought: My problem was a result of an error/problem with Apple's product.  I kind of wish it was like other industries that try to compensate for their own mistakes (restaurant = free meal, airline industry = upgrade, etc.) because this took a LOT of my time.  But I do appreciate the support workers' perseverance in helping.

Similar Messages

  • Hard Drive crashed.  I have a new hard drive but I cannot log into computer.How do I reset password to my i Mac?

    Hard Drive crashed.  I have a new hard drive but I cannot log into computer.How do I reset password to my iMac?

    Forgot Your Account Password
    For Snow Leopard and earlier
         Mac OS X 10.6- If you forget your administrator password
    For Lion/Mountain Lion
        Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
         When the menubar appears select Terminal from the Utilities menu.
         Enter resetpassword at the prompt and press RETURN. Follow
         instructions in the dialog window that will appear.
         Or see Reset a Mac OS X 10.7 Lion Password and
         OS X Lion- Apple ID can be used to reset your user account password.

  • I have a problem with iPhone is that I can replace it at points of sale in the U.S. because I bought from Saudi Arabia because the problem I think in the hard ware software worked more than 3 times did not fix

    dears,
    I have a problem with iPhone is that I can replace it at points of sale in the U.S. because I bought from Saudi Arabia because the problem I think in the hard ware I do resoftware more than 3 times did not fix.
    Network also always missing.
    I am living in KS Wichita. I hope you help me pleas.
    Regards.

    iPhone warranty is not international. You will have to return your
    iPhone to Saudi Arabia for repair/replacement. Either take it back
    yourself or send to friend/relative for them to take to Apple. Apple
    will not accept international shipments for repair nor will Apple
    ship repaired/replaced iPhones out of the country where the repair
    was done.

  • I cannot log into my mac. I have determined that the caps lock is on no matter if the caps lock light is on or off. Anything I can do?

    I cannot log into my mac. I have determined that the caps lock is on no matter if the caps lock light is on or off. Anything I can do?

    Begin by resetting the SMC and PRAM each at least 2x. If that won't work book an appointment at your local Apple Store or AASP. However before doing so, after  you have done the resets (assuming they do not work) test another keyboard to determine if it's the keyboard or computer.
    Intel iMac SMC and PRAM resets instructions

  • HT201320 I cannot get email on my iPad.  I have deleted the app and added it again. What else can I do?

    I Cannot receive email on my iPad. I have deleted the app and re added it.  What else can I do?

    Which app was that? Like Jim states, the built-in Mail app cannot be deleted, but if you have installed alternate means, such as the Gmail app, those are not deletion-protected.
    If you can successfully log in via a web interface to your mail account (thereby confirming that login credentials are valid and working), have you tried setting up the equivalent mailbox in the default Mail app? I currently have 9 different mail accounts/mailboxes accessible via the Mail app on both the iPad 4 and the iPhone 5 (3 are Microsoft Office365, 5 are Google corporate and the last is my ages-old Apple account), all in perfect sync.

  • I have two apple id's because my hotmail account is no longer active. How can I delete the old one and use or update the new one?  Every time I try it won't allow me and now my iPad thinks there are two accounts and they are arguing with each other. Help!

    I have two apple id's because my hotmail account is no longer active. How can I delete the old one and use or update the new one?  Every time I try it won't allow me and now my iPad thinks there are two accounts and they are arguing with each other. Help!

    You can't merge accounts or copy content to a different account, so anything that you bought or downloaded via the old account is tied to that account - so any updates that those apps get you will only be able to download via that account. You can change which account is logged in on the iPad via Settings > Store

  • I have a iPad mini, I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

    I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699?viewlocale=en_US&locale=en_US
    Try the link above. Try to find a phone number for your country, call and ask for account security.

  • Only one track is downloaded per album on itunes on my iphone 5. Every time I download a new track it deletes the previously downloaded track on that album. Why is this happening and how can I switch it off?

    Only one track is downloaded per album on itunes on my iphone 5. Every time I download a new track it deletes the previously downloaded track on that album. Why is this happening and how can I switch it off?

    Most YouTube content requires the Flash plugin. Sometimes it's necessary to uninstall then reinstall that plugin.
    Uninstall the Flash plugin then reinstall new >  Troubleshoot Flash Player | Mac OS
    Very important to uninstall the currently installed plugin first.
    Now launch Safari and try a video.
    If you have the ClickToFlash extension installed, that can prevent Flash based video from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
    And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to:  Open in 32 bit mode  is selected, deselect, quit then relaunch Safari.
    You may also need to delete the cache associated with Safari .
    Open the Finder. From the Finder menu bar click Go > Go to Folder
    Type or copy/paste:   ~/Library/Caches/com.apple.Safari
    Click Go the move the Cache.db file from the com.apple.Safari folder to the Trash.
    Quit and relaunch Safari. Try a video.

  • HT204266 My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

    My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

    My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

  • I have recently upgraded to mavericks and I cannot get my scanner to work.  I tried deleting the printer and reinstalled it but no luck

    I have recently upgraded to mavericks and I cannot get my scanner to work.  I tried deleting the printer and reinstalled it but no luck

    Canon does not support the MP530 on Mavericks, they have not produced drivers and apparently do not intend to,

  • Recent apple update problem stalled iPhone

    Recent apple update stalled my iPhone and phone shows that I need to connect to iTunes.

    Use your backup copy of your computer to put everything on another computer and restore your iphone.
    Either way you have to restore your iphone.

  • I cannot fully uninstall iTunes because I am unable to delete the commonfiles\apple folder

    I received error 42404 after updating to itunes 11, and have attempted to follow the instructions at http://support.apple.com/kb/HT1925. However, my Vista will not let me delete the commonfiles\apple folder. How can I delete it?
    The day of iTunes 11's release, I updated my iTunes, then opened up the prgm to take a look at it. I was immediately brought to the attention that the program didn't install correctly (with error 42404), so I uninstalled iTunes and reinstalled it, with the same error coming up. I continued to use iTunes and see if i could ignore the issue, however I discovered I was unable to log into my itunes acount on the store.
    So I followed the isntructions at http://support.apple.com/kb/HT1925 correctly, deleted the remaining files/folders, except I am still unable to delete the C:\Program Files\Common Files\Apple\ folder. I attempt to delete it, it asks me for permission to do so, I say continue, and even after I give it permission to delete the folder, it instantly says to me, "You need permission to perform this action," and it gives me the options to cancel or try again (which immediately brings this same window up again asking me to try again).
    I've done plenty of research for the past two days, from attempting to delete the individual files within this folder via the Command Prompt, using Safe Mode, and many other options, yet nothing works. I've seen many forums advise using a program called "Unlocker," however, anyone googling the program will find that it is offered from a plethora of various sites, and I honestly dont trust programs from these sites.
    Is there ANYTHING anyone knows to do for an issue like this? All I need is that one folder deleted, and all my problems are gone!

    It still didn't work...
    Within this commonfiles\apple folder, there is only one folder, labeled "Internet Services." Within this folder, there are 6 folders, labeled:
    APLZOD.resources
    BookmarkDAV_client.resources
    CoreDAV.resources
    iCloud.resources
    iCloudServices.resources
    ShellStreams.resources
    Within all but CoreDAV and BookmarkDAV_client, there are multiple different folders, all labeled starting with a two letter (acronym I believe, for different languages) then .lproj (for example, a folder is labeled "ar.lproj".
    In each of the folders of APLZOD.resources, there is a file labeled "APLZODlocalized.dll."
    In all of the folders containing the multiple .lproj folders, there are likewise "name"localized.dll files contained.
    In the BookmarkDAV_client and Core DAV folders, they each contain only one file, "Info.plist"
    I attempted to delete all of these files, and still, the FileAssassin could not delete them. I unlocked one of them for instance, and I tried to delete the file myself (thru windows explorer and just clicking delete), and I still had the same issue of coming eventually to the window requesting me to "try again" to have permission.
    What can I do?? I'd like to avoid Unlocker, but if it really is a reliable and SAFE program, and someone knows a SAFE place to download it from, I'd appreciate it very much so!!
    thanks!!

  • HT5622 I have changed my Apple ID, but when I try to login to iTunes it still shows my old Apple ID thus not allowing me to log in. How do I change this in the system?

    How do I change my Apple ID when I go into iTunes. It seems when I log into apple web site it recognizes my new Apple ID, but iTunes does not. How do I change my iTunes Apple ID?

    Have you change your apple id on your iphone?
    settings - store - apple id - sign out - then log back in with desired id.

  • IPhone mail : cannot reply, forward or create messages.  Can only delete a message by using the individual slide at the continue arrow.  The icons/controls "Delete" "Reply" "reply All" Flag" Download - .... all gone - they have disappeared.  Help.

    3G Iphone - Verizon: I cannot reply, forward or create messages.  Can only delete a message by using the individual slide at the continue arrow.  The icons/controls "Delete" "Reply" "reply All" Flag" Download - .... all gone - they have disappeared.  Help.

    Restart your iPhone. If that's not work repeat the Reset (Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.)

  • Cannot log out of yahoo mail comletely with firefox for the past two week or so

    Recently I have been unable to log out of yahoo mail completely with firefox. I get the following error message: "The connection has timed out. The server at us.lrd.yahoo.com is taking too long to respond." I have more than one yahoo mail acct. and cannot log into a different acct until the first one is closed out completely. On the error message page there is "Try Again" button. This has occasionally helped but rarely.
    I have tried opening FF in safe mode but this has not helped at all. I have used two other browsers to access my yahoo mail to see it the problem was with yahoo or FF. Both browsers repeatedly logged out of yahoo mail without a problem.

    I don't think it's a Firefox issue. I switched to Chrome because the newest Yahoo Mail just doesn't work in Firefox, and Mozilla says its a Yahoo problem, which I believe. The email works great while I'm in Chrome, but I can't sign out without going to the Yahoo home page and using that sign out link. Conversely, I CAN sign out in Firefox (been flipping back & forth the past few days trying to figure it out). I just tried it in Internet Explorer and still can't sign out. I never had any Yahoo mail problems in any of these three browsers until the latest version of Yahoo mail came out, and now I just close the browser to sign out -- it's faster, for me anyway.

Maybe you are looking for

  • Game center registration loop problem

    I have tried to reigister for the game center with my Apple ID and the message that the Apple ID has not been used in Game center... I tap continue. I enter my location, then my date of Birth. After this I get the same message again. "This Aplle ID h

  • BPC 5.0: Packages Hanging

    We have a Linked Server, hosting an ERP, which is used to load data into BPC 5.0(OutlookSoft 5). I updated the remote login and password for this linked server through SQL Management Studio. To test, I ran the packages but they hang - do not error, b

  • Shuffle g2 not recognized; help?

    When I connect my new iPod shuffle in it says "USB Device not recognized... Please try reconnecting the device [...]" I've tried everything, and the closest I got was while doing the steps listed in http://docs.info.apple.com/article.html?artnum=3051

  • Dead after trying to update

    I tried to update last night and now phone just indicates that I need to connect to iTunes. Tried that and message said I needed to restore. Phone initially connects to computer but stops recognizing connection before restore is complete. Would love

  • How do I convert a video to be played straight on a dvd?

    Hey there? I want to be able to burn videos to DVD without creating menus (like with iDVD or DVD Studio Pro). Is there a way I can convert the video to a file that can be read in a DVD Player and just burn those files to the DVD disk so when my clien