Apple ID Update Issue
Greetings! My Apple ID was an old e-mail address that was going to be discontinued so I updated my Apple ID with a new e-mail address. Now my iPhone is not linked to my account, and I cannot change my Apple ID from my iPhone settings. Any suggestions on how to solve this issue would be greatly appreciated! I didn't want to select "delete account" quite yet! Many thanks!
Settings> iTunes & App stores.
Tap your AppleID, Sign out then sign back in.
Settings > iCloud.
Delete account the sign back in.
Settings > Messages.
Turn off iMessages then turn it back on.
Same for FaceTime.
Similar Messages
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Why can't we get a straight answer from Apple about updater issues?
Why are there thousands and thousands of posts from people all having the same issue? We try to update IPod software using latest updater, and it causes IPod to no longer be recognized. All we want is someone from Apple to FIX THE PROBLEM! Yet all we get are refferals to complicated articles that never seem to work for at least half the people. Clearly it is a problem with these updaters. WHY IS APPLE NOT FIXING THIS ISSUE? Can anyone give me a straight answer!?
Hi Wolf,
Welcome to Apple Discussions
"thousands and thousands of posts"
There are roughly 10,300 thread with 50,000 posts in the iPod Nano forum, and there are probably another 500,000 who don't even know it exists. I don't there there has been a thousand posts on the updater issue. It may seem like thousands upon thousands, but don't forget; you're at an Apple Support Forum.
"All we want is someone from Apple to FIX THE PROBLEM!thousands and thousands of posts"
There's no need to "shout". I don't think Apple is going to hear you from shouting in a user to user forum. Nor will you probably get a answer (here) from Apple for the same reason. I have a -------- (straight) answer for you. I don't know what's going on specifically (no one really knows in this forum because they are all users. Anyone who would know won't say), but I can assure you that Apple isn't ignoring the issue. They are the quickest to respond to any problem that comes their way. If you would like to get Apple's attention, I don't suggest ranting and raving in the iPod user to user forum. I suggest submitting polite feedback to Apple here.
Jon -
HT3669 Xerox Phaser 8560 Driver - Apple Software Update Issue!
A long story that I'll attempt to condense.
I have a XeroxPhaser 8560 printer connected via ethernet and router to an iMac (OS X 10.7.5). It's worked perfectly for a couple of years but just recently I've been unable to print due to one of the following messages 'printer not responding', 'unable to find printer' or 'printer not connected'. The printer itself seemed OK (successful test prints on start-up) and I undertook network tests with the printer was easily found. After numerous restarts and reading troubleshooting guides the cause was a complete mystery to me.
I called Apple Support and the guy I spoke to was very helpful. We went through several proceedures with no success until he asked what driver was showing in System Preferences to which I stated 2.0.14. He was surprised as the manufacturers recommend driver was 2.0.13. Initally I thought that I must have downloaded the wrong version from Xerox or indeed Xerox updates were incorrect. First off I downloaded the correct 2.0.13 driver from the Xerox site. Deleted all printers/scanners from System Preferences (Print & Scan) and trashed the Xerox folder from Library>Printers.
After a restart I went back to System Preferences, found the printer on the network which not surprisingly generated a message 'printer software not found, do you want Apple to update this' (or words to that effect). Although I had already downloaded the driver I figured the Apple update might be a better option - wrong! The Apple update reinstalled 2.0.14 again and according to Apple's list of printer drivers this is their recommendation in complete contrast to Xerox's recommendation. Although I can't be 100% certain I'm pretty sure my problems started when I did an Apple Software update. If this is the case it amounts to Apple knocking out every Xerox 8560 model in the world as users run software update – quite a serious issue I suspect!
OK, so I go through the same proceedure again but use the driver I downloaded from Xerox with the same problem reoccurring. I'm sure I'm clearing out the old driver and I'm restarting iMac, printer and router. I'm at a loss as to what to try next so any suggestions would be welcome.
In the meantime if you own a Phaser 8560 I strongly suggest DO NOT USE APPLE PRINTER SOFTWARE UPDATE. I don't know about other Xerox models but after the frustration and many lost hours I've experienced I suggest 'if it ain't broke don't fix it!'.OK. Here is something that works. So far. The last 30 minutes or so. Based on several long chats with Apple reps and all sorts of tries.
The short version is: Re-install Snow Leopard 10.6, and then go back to 10.6.2.
We’ve done it to two iMacs and it seems to be working. Note: 8560 connected via USB to one machine and “shared” with a second iMac.
How to:
First, turn off automatic updates. Apple>system preferences>software update.
That’s to keep you from automatically upgrading to 10.6.3 in the future until Xerox/Apple fix this problem.
Install Snow Leopard from CD. Check to see if it worked. On one of our machines we had to boot off the CD to get 10.6 to re-install. On the other machine we did not have to boot off the CD.
Lots of whirring and buzzing here…
Upgrade to 10.6.2.
Download is here : http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1062updatecomb o.html
Delete, then add back the 8560 printer: Apple>system preferences>print and fax> click printer, hit minus, delete, then add back. Not sure this in needed, but won't hurt.
You might need to flush the printer’s RAM as well. Can do that from the panel on the front of the printer. Not sure this make any difference, but can't hurt. We’ve also had a problem with printer taking itself offline, but don’t know if this is a related problem or not.
Thanks to Andrew at Apple support for reminding me how to boot off the CD.
Hope this works. Please remember I am not a Mac expert. Just a guy who’s trying to figure out this problem. You may want to talk to Apple yourself first before trying this.
Message was edited by: ltcjcw -
HT1600 Apple TV Update Issues.
Hi i just updated my Apple TV (2nd Gen) to the latest software. After its completed the update, it restarts, on the restart its showing me an iTunes logo with a cable going to it, what does this mean? I cant get back to the ATV home screen.
Thanks
JonThe update failed - you need to restore via iTunes by using a USB to microUSB lead (that Apple annoyingly don't include!).
Try to restore the AppleTV software to current version software using instructions here:
http://support.apple.com/kb/HT4367
Pay attention to differences in power connection depending on whether or not you have AppleTV2 (which youd do) or AppleTV 3. -
My apple tv has been frozen on an update for about four and a half hours. Does it actually take that long to update or is something wrong?
Welcome to the Apple Community.
You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:
Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
2. Connect the micro USB cable to the Apple TV and to your computer.
3. Reconnect the power cable (only for Apple TV 3)
4. Open iTunes.
5. Select your Apple TV in the Devices list, and then click Restore.
On the other hand you may be able to simply start the update again. -
Device not recognized in iTunes for Windows
I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about possibly losing my pictures, video, text messages and music.
Windows XP user.
Any help will be greatly appreciated.
iPhone 4, iOS 5.1.1If might be helpful if you actually told us what the problem is.
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The iPod Classic I bought a month ago is not synching with my new Mac Book I bought 3 weeks ago. All the software was immediately updated. My iPhone 5 synchs fine, and so does my 2nd generaton iPod Touch. The original computer I synched all of these devices on was my HP latop. I bought my Mac and Classic to the Apple Store for a 'Genius Appt' and they could not figure out what the problem is. The connected my Classic to another computer and the same thing happens. It says device is not recognized. They also took other iPod Classics and connected them to my Mac and other Macs. The same thing was happening. They took notes and said it probably is an iTunes update issue.
I can manually drag songs into my Classic but I lost all playlists because it cannot be backed up as well and they had to restore it. For now I am holding on to it but it's usless to me if I cannot use it the way I liked too. I used it for the gym and bike riding and my last iPod battery died after 6 years. A charge would last 45 miutes. I love the Classic for what I use it for but it's a $275 brick to me now. At least the renewed by receipt so I can get a full refund.
Is anyone else seeing this issue ? The Apple Store employee said he saw a first generation iPad havng the same issue. As of now the Support Dest is unaware of this. As much as I love my new Mac I am disappointed I cannot sync my new Classic to it. Total bummer.
Any help would be apprecated.By the way, I totally restored everything. It was ok. It starts to 'unrecognize' my iPod Classic when it comes to synching with iPhoto. After this happened all the menus disappeared from my iPod (music, Podcasts, movies synched fine). It seems to be a problem when synching with iPhoto. It was the same thing before.
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had update issues but now my iphone is in a loop of the apple sign then the circling thing, itunes doesnt even pick it up, cant get past this point!! ? any help?
You might want to check this thread https://discussions.apple.com/thread/3374367 hope this helps
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I am getting entries which are 'all day' entries duplicated 8 to 9 times. I have updated my software on the phone to the latest version. Entries in iCal are only once. I have completely emptied my iPhone of all data. Has Apple resolved the issue yet?
Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector -
I moved country and I can't install/purchase new apps, or update my apps.. it's telling me to switch back to british in my appstore.. How do I do that?.. Why doesn't apple fix this issue....?
Hi godavina,
Need a little more info here. You are trying to switch back into the British store? Are you living there now? If not, can you tell us where you are and what you are trying to do?
Thanks,
GB -
Apple Software Update Blank List Issue
Hello,
I am experiencing a wide-spread issue with apple software update on windows. In an attempt to update itunes and quicktime, apple software update is run but comes up with a blank list (see figure 1). This has happened on 3 machines that were freshly imaged (with an older version of itunes), and 5 machines that have been in use for months/years. Operating systems include windows vista, 7 and 8 Release Preview; they all have varying internal specifications.Some computers are x32 others are x64. I have also had a friend who is outside of the network system the other mentioned computers are in, in an attempt to use software update. He came across the same results. Also as a note, the current versions of itunes that are being targeted to be updated range from 10.5 to 10.6.1.7.
I have attempted running a repair on apple software update on one machine, with no change.
Has anyone else experience this issue? I see one other similar discussion post at the moment found here: https://discussions.apple.com/message/18688827#18688827
But no where else am I seeing mention of issues of this sort.
Thanks for any input!
-RobI FIXED IT!! I can't believe it . I actually figured out how to make it work(well sort of). My Apple Software Updater now works (almost) perfectly and I just successfully downloaded and installed itunes 10.6.3.25 through it!!!
Ok , the way I see it, either the latest itunes update or the recent Windows Patch Tuesday on June 12th, 2012 must have inadvertently removed the Administrative Rights from the Apple Software Update Tool .lnk file.
So you must go to where the file resides on your hard drive - for me that was C:\Program Data\Microsoft\Windows\Start Menu\Programs - Right click on the Apple software Tool icon and choose properties. Click on the compatibility tab. At the bottom of this tab click on "change settings for all users" and hit Yes at the UAC pop-up. Now make sure you place a check in the "Run this program as Administrator" under the Privilege level section at the bottom. Hit Apply and then OK. The hit Ok again to get off the properties pop-up.
When I went back and clicked on the Apple Software Update shortcut, I got a UAC pop-up asking me if I wanted to proceed(something I had always, in the past, gotten but haven't since this problem started). The Apple Software Update tool came up and to my suprise the progress bar STAYED and started to slowly fill up partially with the green progress bar. Viola, the itunes 10.6.3 update showed up on the top part of the screen as a new update needing to be installed - the bottom screen, as usual, had the changelog info for the 10.6.3 update. I clicked on install and , again, Viola. the update downloaded and installed flawlessly. I had to reboot my computer and when it restarted, itunes was working perfectly and it was correctly showing as itunes v10.6.3.25.
I say it is almost or sort of fixed because when you click on the Apple Software Update shortcut after the 10.6.3 install it goes back to doing the same thing it did before(i.e. processing for a second and then saying there are new updates but showing a blank field). Maybe this is the way the software now looks if there are no updates available to install - maybe Apple is working on this to eventually get it back to normal. All I know is the process I outlined above worked for me(at least to get the ASU to recognize and properly download and install itunes 10.6.3). It's certainly not perfect, but it worked. Please try this method and let me know what results you have with it. Good luck. -
Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working! Issue began whenwe upgraded the operating system.....
Come on Apple.....get this issue sorted out!Just out of warranty. This is a software issue. everything was ok until the software update. Apple just need to sort it out.
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When I run the Apple Software update, it tells me that iCloud and iTunes have invalid signature and will not be downloaded. When I DL iTunes64setup.exe, the program will not start (there's a bar that flashes but nothing actually begins). I've done everything short of reinstalling Windows to fix this (system resore, unistalling all Apple products, taking down firewall, running Windows FixIt - which either won't find the problem or gives me an error saying that the troubleshooter cannot be downloaded at this time, going into the security features to allow programs without valid signatures, trying to install earlier versions of iTunes). It all started when I downloaded the Decemberists new album on my iPhone, and it wasn't downloading it properly so I connected it to my Dell, but some songs still wouldn't DL - also, the newest OS for my iPhone still won't install via WiFi - and so I uninstalled iTunes first, but nothing is helping. And I don't have any security issues (Norton has checked). Any ideas? I'm at my wit's end after 3 days of this. Thank you.
Ok, so after like 4 days of going through all these different issues, I figured out that several programs weren't downloading, and it was an issue with my wireless connectivity messing up the digital signatures, so if you plug in your comp to the modem and delete your temp files, it should start to work!
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I can't uninstall Apple Software Update.
In trying to uninstall ITunes, I was given a checklist from Apple Support to uninstall certain programs in a specific order. I need to reinstall ITunes, and they said that I needed to remove it first. I am running a Windows 7, 64 bit HP laptop. No program is removing this and it very specifically says to not remove them out of order.
Below are the instructions sent to me. (I tried to copy and paste. However, it doesn't look good, so I will include the link that Apple sent to me.)
Can someone please help?
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
Learn how to completely uninstall iTunes and its related software components from Windows Vista, Windows 7, or Windows 8.
In some rare instances, you might need to remove iTunes and related software components before reinstalling iTunes. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following the steps below.
If you're running Windows XP, see Removing and Reinstalling iTunes and other software components for Windows XP.
Media you've bought from the iTunes Store or songs you've imported from CDs are saved in your My Music folder by default. They won't be deleted by removing iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, first make sure that your iTunes library is backed up. See iTunes: Back up your iTunes library by copying to an external hard drive for more information.
If you have issues installing iTunes, try the options outlined in Issues installing iTunes for Windows.
If you've received errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes, QuickTime or Apple components for Windows.
Steps
Remove iTunes and related components from the Control Panel.Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.To remove the components:
Quit the following programs if they are running:
iTunes
Apple Software Update
Windows 8: Click File Explorer > Settings > Control Panel.
Windows Vista or Windows 7: From the Start menu, click Control Panel.
In Control Panel, click "Uninstall a program." The Programs and Features Control Panel will open.
Alternately, if you don't see "Uninstall a program," click Programs and Features.
Select iTunes.
Click Uninstall.
On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.
When asked if you would like to remove iTunes, choose Yes.
After the uninstallation is complete, don't restart your computer if you're prompted.
If you see other iTunes entries in the list, remove them by repeating steps 4–6.
Using steps 4–6, also remove all instances of:
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Restart your computer.
Make sure that iTunes and its related components are completely uninstalled.In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files might be left behind. After following the steps above, confirm that the following files and folders have been removed. If any are left, remove them.
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files\Common Files\Apple\Apple Application Support
C:\Program Files\Common Files\Apple\CoreFP
C:\Program Files\iTunes\
C:\Program Files\iPod\
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
If you have a 64-bit version of Windows, confirm that the following folders have been removed:
C:\Program Files (x86)\Bonjour
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
C:\Program Files (x86)\Common Files\Apple\CoreFP
C:\Program Files (x86)\iTunes\
C:\Program Files (x86)\iPod\
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
To remove these files:
Windows Vista or Windows 7: From the Start menu, select Computer.
Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Open the Apple folder.
Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
If you're running a 64-bit version of Windows, continue with step 12. Otherwise, skip to step 23.
Windows Vista or Windows 7: From the Start menu, select Computer.
Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files (x86) folder.
Right-click the Bonjour folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Follow these additional steps if you receive a "Cannot delete iPodService.exe: It is being used by another person or program." message.
Right-click the iTunes folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Open the Apple folder.
Right-click the Mobile Device Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the Apple Application Support folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the CoreFP folder (if it exists). Select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
From the Start menu, select Computer.
Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
Right-click the Recycle Bin and select Empty Recycle Bin.
Reinstall iTunes and related componentsAfter verifying that iTunes is completely uninstalled, restart your computer. Then download and install the latest version of iTunes.If the issue persists, look for more information on the iTunes Support page, including help with specific messages.
iPodService.exe Alert
Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.
Make sure that iTunes and the iPod Updater utility aren't open.
Press and hold Control-Alt-Delete.
Select Start Task Manager.
Click the Processes tab.
Locate the iPodService.exe in the list.
Click iPodService.exe and choose End Process.
Quit the Task Manager.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jan 30, 2015For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases. Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2 -
Okay since last apple software update my safari will not open youtube,yahoo or google
Okay since last apple software update my safari will not open youtube,yahoo or google, an error message comes up saying safari cannot connect to the server. Can anyone help me with this please?
Hi Joshua ..
Check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to: Open in 32 bit mode is selected, deselect, quit then relaunch Safari to test.
If that wasn't the issue, try using OpenDNS.
Use OpenDNS for better speed, more security, prevents the, "can't connect to server" issue, includes anti phishing filters, prevents browser re directs, and it's free.
Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.
Click +
Enter these addresses exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK.
More about OpenDNS here.
Topic : Manually provided DNS server addresses are higher priority than DHCP's
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