Apple insist I have 2 accounts, but details all the same! Now lost apps...

Hi,
Really hoping someone can help...  Although I'm a fan of Apple, each software update always drives me potty.
I recently swapped my iPhone 3g for the 4s. I also use a first generation iPad.  Although I use exactly the same email and password on both, for some reason each time I swap from one to the other, it asks for a new password, saying it doesn't recognise the one I've just set up on the other device.
Anyway, yesterday I updated the iPad software to the new ios 5. BIG MISTAKE. Despite transferring purchases to iTunes first, it's missed loads and apps I've previously paid for are now missing.
(many thanks if you're still reading at this stage!!!)
I tried signing on here to ask for support but it said I had TWO accounts. I followed the instructions to find out what these are, and they both have identical email and address details. EH???  That looks like one account in my book?  It then wouldn't let me go any further and I've had to register anew to post on here.  I suspect this is part of the problem, but how on earth can I:
*  Just get Apple to recognise that the accounts are exactly the same and only one account
* Make sure I get all my paid for apps back? There's a good £40 of stuff missing
Any help would be very welcome, I've contacted Apple via the support form but I'm not holding my breath....
Thanks!
Chrissie

Thanks for your answer. Unfortunately the doube account issue has messed it all up - only a few apps are shown, and of course not the expensive ones.
Although I've used the exact same email address and details all the time, for some reason it's still insisting I have 2 accounts.
I've noticed when I log into my account from my pc, only my iPhone and the pc are registered as devices, and not my iPad - I wonder if this is a clue? I have downloaded apps direct from the iPad so really don't understand this, unless of course, this goes back to the fact it thinks the iPad is registered under a different email (although it's the same).
I'm really struggling wth this one!

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