Apple macbook pro 15" 2 months old won't start after going to sleep. have to restart whole computer

My Mac book pro will not start after closing the lid to put it to sleep. The keyboard lights up only. I have start the computer from start.

Hello ellenlee8,
For issues with waking from sleep, check out the troubleshooting in the article below as well as the additional troubleshooting to get your MacBook Pro Retinal  to wake normally again.
OS X: When your Mac doesn't sleep or wake
http://support.apple.com/kb/TS5357
Regards,
-Norm G.

Similar Messages

  • My 13" early 2011 macbook pro is having trouble connecting back to internet after going to sleep. before updating to EFI 2.7 it was perfect now after updating its gone bad

    My 13" early 2011 macbook pro is having trouble connecting back to internet after going to sleep. before updating to EFI 2.7 it was perfect now after updating its gone bad.

    Same issue here too.  I will try reinstalling the firmware update.  This has happend to me twice.  The only way to correct the issue was to reboot.
    Thanks!

  • My Macbook Pro is 3 months old and recently it has been making quite a loud fan noise whenever i play music/video or even turning up the volume. I haven't been playing music/ video for ages. Is there any solution?

    My Macbook Pro is 3 months old and recently it has been making quite a loud fan noise whenever i play music/video or even turning up the volume. I haven't been playing music/ video for ages. Is there any solution?

    Try resetting the SMC  http://support.apple.com/kb/HT3964

  • I have an Apple MacBook Pro with 2 USB ports and a MiniDisplay Port. I also have an HDTV with a HDMI port. How can I use the TV as a display without any tethering wires between my computer and the TV?

    I have an Apple MacBook Pro with 2 USB ports and a MiniDisplay Port. I also have an HDTV with a HDMI port. How can I use the TV as a display without any tethering wires between my computer and the TV? I have a MiniDisplay Port to VGA adapter, but there are two issues with it: The new display doesn't have a VGA port, and even if it did, I wouldn't want to have my mac constantly attached to the display by a cable. I was looking for a way to use the TV as a display without any wires. Is there some type of bluetooth setup I could use? Please let me know if you have any suggestions.

    As I wrote above, I think you should look into the Apple TV yourself. The best place to find information about what it can and can't do and to ask your own specific questions is probably in the Apple TV forum, here:
    https://discussions.apple.com/community/appletv/appletv

  • I am sharing my macbook pro over a network with windows 7, however through windows 7 I can access my whole computer instead of just the shared files!

    I am sharing my macbook pro over a network with windows 7, however through windows 7 I can access my whole computer instead of just the shared files!

    Hi Sig,
    The issue is that i only want the shared folders to be accessed through windows 7.
    Whats the point otherwise to have shared folders?
    thanks..

  • Mac won't re-start after going to sleep

    Since installing a new version of FaxstfPro (version 10.7), my MAC won't re-start after going to sleep. I have to re-boot to get the system started again.
    Thanks for any ideas on how to re-store the sleep fucntion.

    Thanks for the excellent tip. From reading the bluetooth advisories, I realized that my D-link was incorrectly installed in a UBS hub. Moving it to a direct UBS port resolved the problem.
    During the trouble shooting process, I found that I do not have a Bluetooth setup assistant. I have recently installed OS X 10.4.6 and also applied the Bluetooth firmware update, but I can not find the Bluetooth setup assistant in Utilites, and a search via Finder didn't locate it either. And I can't find the software in the .Mac downloads.
    Any suggestions on how to restore the assistant?

  • Macbook pro retina (1 month old) can no longer connect to Wifi

    First of all I love my new mac, had no problems with it so far, and it's more than adequate for my requirements. However came to connect to my Mum's home network today (my iPhone and her windows desktop are connected right now so I know there's no problem with the ISP) and it won't connect, even though I've typed and re-typed the password a million times over. Was thinking initially she's changed the password without telling me, but I know that can't be the case because a) she's a technophobe and b) my iPhone wouldn't automatically connect (it was 3 months since the last time I was over). Then what struck me is last night I had similar issues round a friend's house where I've never connected before, but then so did he with his Macbook Pro (3 years old). However we reset the router and went to bed and this morning his worked fine; mine still nothing. The last time I succesfully connected to a network was on Friday, on the train down here, when I was tethering my iPhone's 3g connection. Could this be something to do with it? I've tried running network diagnostics several times but it never gets to the second stage as it can't connect to this network, which considering I'm using right now, I can assure you is running perfectly smoothly. The main error message I seem to be receiving both today and yesterday is 'connection timeout'. Is there a possibility I have somehow disabled my wifi connectivity? I can't seem to see where though. Having just purchased the mac I would've of course contacted applecare, but rather frustatingly they're closed on Sunday's and with a 3000 word report on HR Management that I need to finish today I can't afford to wait until 8am tomorrow, and I'd really appreciate some help beforehand so I don't have to complete my work on this ancient, virus-riddled pc!!
    Many Thanks Folks!
    Ryan, Norwich, UK

    By Jove, after a couple of hours of stress I think I've just cracked it; I went onto System Preferences> Network> Advanced and then simply deleted a couple of networks I've connected to only once but won't need again and then it seemed to do to the trick. So it looks like you can only store upto 10 networks; I'm astonished it doesn't appear to say this anywhere in the manual!? Maybe it's too obvious and I'm an idiot for not already possessing this knowledge but come on, considering the box 'remember this network' is automatically ticked, surely this is a problem that your average user is going to experience rather frequently. How hard would it be for Apple to introduce an error message along the lines of 'maximum number of saved networks exceeded... Please delete one or more saved networks...'!? As for the applecare centre being closed, it would've been really useful if the sales rep could've mentioned this simple fix; It would have taken all of 10 seconds and would've saved me a lot of time and frustration.
    It would be nice if this discovery helps others, but perhaps I should really be apologising for stating common knowledge. Well I guess the lesson here is what I already knew; the more you experiment with OS X the more you learn. Thanks to anyone who may have helped, back to the work now ....
    Ryan

  • My macBook Pro is 2 months old and I can't open any of my text edit documents.

    My macBook Pro 13 inch is 2 months old and I can't open any of my text edit documents all of the sudden.

    If this is because textEdit will not open, run Disk Utility.
    The "heavy lifting" is done by ( Repair disk ). If that is grayed out, you can use ( Verify Disk ), as long as no errors are found.
    Then use ( Repair Permissions ). This is used to fix Applications that will not open because their permissions got damaged, otherwise it does almost nothing.

  • I have a new Macbook pro, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop.

    I have a new Macbookbook, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop. Also i am thinking once the video is done  the fan should be slowing down and getting quiet on its own.

    Your fan(s) will run at high speed (i.e., loudly) while video is playing, and you can't get around that.
    If your fans are not slowing down within 2-4 minutes after CPU- and/or GPU-intensive usage ends, and the application that was showing the video is still running, Quit that application. (In fact, if you're accustomed to Windows, you may not realize that simply closing a Mac application's window does not quit the application. You still need to use the Quit command in the application-name menu. There will always be a bright dot beside or below the application icon in your Dock for each application that is open.) Quit the ones you aren't using, and see whether that allows the fans to slow down without restarting the machine. If that doesn't do the trick, reset the SMC:
    http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

  • I can't get video attachments in gmail to play on my macbook pro.  2 month old macbook pro running lion. says format not supported

    I can't get video attachments in gmail to play on my macbook pro.  Says format not supported. 

    What kind of video?  There are dozens of formats, some don't play on a Mac unless you have the right plug-ins for Quicktime.  There are some things you should download to help you out. 
    http://www.telestream.net/flip4mac-wmv/overview.htm
    http://www.videolan.org/vlc/download-macosx.html
    These should cover EVERYTHING you'd ever encounter (though maybe not).  Frankly, if it's not H.264 or w4v (or both), it doesn't belong on your mac. 

  • MacBook Pro Retina - iMove or iPhoto Won't Start

    I just used the migration assistant to migrate my files from my old MacBook Pro to my new MBP Retina.  It went smoothly, but I cannot run iPhoto or iMovie.  When I click either icon neither application displays, and the icon in the dock has the white light underneath indicating the app is running.  If I do a ps aux from the command line, I can see the the apps are running.  But again, the applications are not visible at all.
    Could it be a file/ownership or permissions issue?
    -Thanks

    It is defenataley not a file permision issue, because Mac's do need permisions to open applications, unlike Windows. One can actually cappy an Application From a Mac to another Mac, and it will run perfectly, the only problem is you will need the original Apple Id that purchased an item in order to update it.
    You Can Try: right-clicking(ctr clicking) the applications at the dock and making sure windows are not hidden. (If it is hidden you shoud see a "show" option.
    Replacing the apps. To do this copy the applications from the application folder to a USB, or other starage device. Go to : Macantosh HD > Library > Applicatoin Support > (iphoto) and (iLife) + (iLife Media Browser) + (iLifeSlideshow) and copy these files to your storage devise.
    Replcae all of the files youve just copied onto your new MacBook.
    If none of these work, please tell me.

  • Macbook Pro retina shut down and won't start

    Someone help!
    I was using my Macbook Pro Retina that I got in 2012 while I was on a trip in Tokyo, Japan. While uploading pictures from my camera, I left to take a shower and came back to see that my computer was shut off. I thought it went into sleep mode so I kept pressing the keyboard but there was nothing. I did have it plugged into the wall without an adapter. I tried the startup button and nothing. I came back to the States and went to the apple store. They said they don't guaranteed that my data could be recovered. I didn't want to take a chance because I'm too nervous I will lose all my files especially recent ones I haven't backed up yet. They suggested I take it to an authorized apple store to see if they could do a data recovery but before I go, does anyone have any suggestion on what I should do before I spend my money? I don't know if it's because I didn't use an adapter in Japan (100v) but I know it's universal. My iphone was charged every night and had no problem.
    Thanks!!

    btipparat,
    the Apple store which you took your MacBook Pro to isn’t an authorized Apple store? Your MacBook Pro’s AC adapter supports worldwide voltages, 100 V to 240 V, so that isn’t an issue.
    If you press the button next to the battery indicator lights, do they light up? Do they do so whether or not the AC charger is connected?

  • MacBook Pro Won't wake after going to sleep.

    I have been having this issue for quite sometime now. My 15" MacBook Pro (Late 2008) will go to sleep and then not respond when trying to wake. This only happens when my computer goes to sleep with the display open (usually when watching DVD's or writing papers). The indicator light stays bright and the only way to get it responding again is to shut the whole thing down by holding the power button I have searched the forms and can't find anything that has worked... I have cleared the PRAM and reset the SMC as it said to do on other posts on these forms, but nothing has worked. I have run all OS X updates and firmware updates. I'm running on 10.6.2.
    I have heard it could be the Bluetooth or an external drive attached... neither of them are on my mac.
    Should I take it into the apple store? Or has someone figured this out?
    Thanks!

    Sorry for such a long delayed response...
    I was able to get to an apple store this past weekend, and let me tell you... I'm about finished with there great "support".
    Right before I went to the store, I tried to eject a disk. Well the cloth in the SuperDrive (I assume to protect the drive from dust and such) Pulled up with my disk. So I get the Apple store, describe my problem and what happened with the cloth piece. The "Genius" writes up a form and tells me they have to run diagnostic and it will take a couple days... and I will get a call when its done (1-3 days).
    Well on day number 3 I called up the store and they told me it was ready to be picked up? I asked if anything had been fixed and they told me they could not reproduce my "sleep issue", so they couldn't fix that.. but told me the cloth piece in the SuperDrive had been fixed.
    I drive an hour (one way) to the Apple store to find that all they did was PULLED OUT the cloth... they did not replace it! So basically I have a hole for a Super Drive.
    I asked why I was not called to say that my computer was ready to be picked up... didn't get an answer on that one.
    I asked why my SuperDrive was said to be fixed, when nothing was done... they told me that it would have to be sent out to the factory store for that to be fixed (FIRST TIME THEY MENTIONED THAT!) Oh, and that would take 5-7 business days. Well that's not going to happen right now considering I'm a college student that NEEDS a working computer!
    So I go home, angry... start just putting all my important documents back on the computer. And the screen starts blinking!!!! I guess now I have the same thing described in another post on these forms...
    Lets just say that I'm not very happy with Apple right now! If anybody else has success on either the sleep issue or the screen blinking issue, please let me know!
    Thank you!

  • MacBook Pro 17, new ... won't start up.

    Hello all,
    OK....Got my MacBook Pro in the mail last week and did a clean install after partitioning my disks. Then installed CS2, Office 2004. This morning, upon hitting the power key, I heard the chime, the screen went to the usual grey, then the grey apple logo and then restarted... back to chime.
    I tried zapping PRAM, which didn't change anything.
    Then I decided to to an Archive and Install, which refused to happen probably because I'd updated my OS software since the clean install.
    It's early enough to where I could walk into an Apple Store and ask for a swap but I already spent time and energy on this and was looking forward to getting down to some work....
    Any ideas as to what's going on... or what one might do to fix it ?

    Me personally I like to have all my stuff that has never had problems because I believe it leads to more problems (just me) I would return it.

  • If I bought a Macbook within the past month and the RAM starts to malfunction do I have to pay for a new RAM or is it covered by my 1 Year Warranty?

    I bought a Macbook Pro a month ago and all of a sudden my computer has been malfunctioning. I went to the apple store and they said that my RAM is not working correctly and now I have to pay $200 for a new one. Do I have to pay for it or should my 1 Year Warranty cover the cost? 

    I agree with you that Apple should cover it, and that if they're initially unwilling to, then a complaint should be raised.  However, the poster remarked that he went to an Apple store, Apple diagnosed the problem as being faulty RAM, and then the poster said that he has to pay $200 for "a new one" (new RAM, I presume).  No matter what you or I say on here, if the representative that the poster spoke to brought up a $200 charge, then what is he going to do?  "Some users on the internet told me it should be free, so I'm not going to pay that - just fix it for free"?
    Or maybe I'm having trouble following what happened.  It seems to me that if the poster went to an Apple store and had a system that was within warranty, if Apple found a problem, they would replace it for free.  In that case, where did the poster get the number for the $200 charge, and why is it even necessary to ask if it's covered?  Either he encountered an Apple Genius who didn't handle the case properly, or there's more to the story that he's not revealing (water damage, or so on).

Maybe you are looking for

  • What do I get "phishing" pop-up screens on a brand new install of Firefox?

    Something has infected my Firefox and I can't get rid of it. About a week or so ago, I started getting pop-up ads every time I go to a link in Firefox. I looked on the help blog and it said to do a "Restore to original settings". That didn't do any g

  • Issue with iChat AV 4.0

    Just upgraded to Leopard and tried to have a chat with my son in Miami. I got the same error message no matter which one of us tried to initiate the chat. It timed out on his side and I got a message saying that he had ended the chat (although he had

  • SBH52 detection problem with Nokia 108 (BT 3.0)

    Hello there, i'm facing problems in pairing my Nokia 108 candybar GSM with Bluetooth 3.0 with the SBH52. No similar issues with Ipad, Xperia Z, etc... Anyone a suggestion in order to solve this issue? Thanks in advance! Frank

  • Place of newly opened tabs is not logical (not put to the end of row)

    When I have more tabs opened (for example 5) and I click a link with the middle mouse-button NOT on the last tab (for example on the 2nd one) Firefox does not put the newly opened tab to the end of the row, it is inserted right after the clicked page

  • Foreign currency revaluation and Profit Centers

    Hi all, We want to use F.05 to post exchange rate differences but are working with a system that uses also Business areas and a multitude of Profit Centres (in one company code). We have One company code    > n business area for this one company code