Apple Mobile Device Service Stopped Working

Every time I try to connect my iPod to my computer I get a dialog box that says the Apple Mobile Device Service has stopped working. I tried restarting the service as well as removing and installing iTunes but nothing has worked. This is the problem report:
Product
Apple Mobile Device Service
Problem
Stopped working
Date
5/19/2011 6:34 PM
Status
Report Sent
Problem signature
Problem Event Name:          APPCRASH
Application Name:          AppleMobileDeviceService.exe
Application Version:          17.58.0.21
Application Timestamp:          4c0ed767
Fault Module Name:          StackHash_1051
Fault Module Version:          6.0.6002.18327
Fault Module Timestamp:          4cb73436
Exception Code:          c0000374
Exception Offset:          000b06fc
OS Version:          6.0.6002.2.2.0.768.2
Locale ID:          1033
Additional Information 1:          1051
Additional Information 2:          02c3801373e44c8ae79a3815f4e98689
Additional Information 3:          ba5e
Additional Information 4:          da208998bf6fd45fdde812ad99d7d444

I tried restarting the service as well as removing and installing iTunes but nothing has worked.
Doublechecking, m. When you did your iTunes reinstall, was it a complete uninstall/reinstall as per the following document?
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Similar Messages

Apple Mobile Device Service Stopped Working 8.2

Ugh. I know there have been many posts on this, and I've tried all the suggestions, but nothing has helped.
I'm running Vista Ultimate x64. I upgraded to iTunes 8.2. The second it finished installing, I got a message that said "Apple Mobile Device Stopped Working and Was Closed". The computer recognizes my iPhone, and there are no errors in the device manager, but iTunes says "iTunes can not sync with the iPhone because Apple Mobile Device Service is not started. Here's what I've done so far:
I added application exceptions for everything in the Apple Mobile Device and iTunes folders to my Norton 360 firewall.
I uninstalled everything Apple related (including mobile device service, bonjour, etc), cleaned my registry and re-installed 8.2.
I uninstalled again and went back to 8.1 The mobile device service worked, but when I opened iTunes I got an iTunes message that said "iTunes can not open ituneslibrary.itl because it was created by a newer version of iTunes."
I uninstalled, reinstalled 8.2, uninstalled just the mobile device service, and installed just the mobile device service from 8.1. Everything was fine until I opened iTunes and got an error message that said "iTunes recquires a newer version of Apple Mobile Device Support. Please upgrade".
So at this point it looks like my options are: Go back to 8.1 and start over with a brand new library (which is a huge pain because I've got over 300 gigs of music and at least 50 playlists that I use for my work) OR stay with 8.2 and not be able to sync my iPhone (also a huge pain because, well, I need to be able to sync).
Here's the log entry in my Event Viewer every time the "Appple Mobile Device Stopped Working" error pops up: "Faulting application AppleMobileDeviceService.exe, version 2.50.39.0, time stamp 0x49f9b7cf, faulting module RPCRT4.dll, version 6.0.6001.18051, time stamp 0x48002cd4, exception code 0xc0000005, fault offset 0x00018092, process id 0x14d8, application start time 0x01c9e9f70b1e30ad."
Does anybody have any ideas? Does it have something to do with my system being 64 bit and where iTunes installs its drivers and such? Is there another update coming soon, Apple?
Thanks,
Matt

Stay with itunes 8.1 - sounds like that was working for you.
Get the itunes database file for itunes 8.1 out of the *Previous iTunes Libraries* folder.
http://support.apple.com/kb/TS1967

Windows 7 itunes 9 - apple mobile device service is not started

Here is a tip I discovered.
If you are running Windows 7 and having an issue your iphone being recognized by itunes (but Windows can see it fine) i.e.
this iphone cannot be used because the apple mobile device service is not stared
Be sure you are not running this application:
FoxyProxy Video Utility
This will prevent the iphone and itunes to speak to each other. It will also affect other applications (Crashplan).
C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll
Here is a crash dump so you can see it in all it's glory:
Version=1
EventType=APPCRASH
EventTime=128991370593237361
ReportType=2
Consent=1
ReportIdentifier=14f1085b-b0eb-11de-b90d-0050f27e4d4b
IntegratorReportIdentifier=14f1085a-b0eb-11de-b90d-0050f27e4d4b
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=AppleMobileDeviceService.exe
Sig[1].Name=Application Version
Sig[1].Value=2.50.39.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4a5d2d41
Sig[3].Name=Fault Module Name
Sig[3].Value=FPServiceProvider.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a52bc3e
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00001b40
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7100.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
UI[3]=Apple Mobile Device Service has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Apple Mobile Device Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\WSOCK32.dll
LoadedModule[5]=C:\Windows\system32\WS2_32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\NSI.dll
LoadedModule[9]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[10]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\system32\GDI32.dll
LoadedModule[14]=C:\Windows\system32\USER32.dll
LoadedModule[15]=C:\Windows\system32\LPK.dll
LoadedModule[16]=C:\Windows\system32\USP10.dll
LoadedModule[17]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[18]=C:\Windows\system32\ole32.dll
LoadedModule[19]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[20]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[21]=C:\Windows\system32\USERENV.dll
LoadedModule[22]=C:\Windows\system32\profapi.dll
LoadedModule[23]=C:\Windows\system32\IMM32.DLL
LoadedModule[24]=C:\Windows\system32\MSCTF.dll
LoadedModule[25]=C:\Windows\system32\avgrsstx.dll
LoadedModule[26]=C:\Windows\system32\ntmarta.dll
LoadedModule[27]=C:\Windows\system32\WLDAP32.dll
LoadedModule[28]=C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll
LoadedModule[29]=C:\Windows\system32\SHELL32.dll
LoadedModule[30]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[31]=C:\Windows\WinSxS\x86microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4918_noned089094c442eb5ff\MSVCR80.dll
LoadedModule[32]=C:\Windows\system32\mswsock.dll
LoadedModule[33]=C:\Windows\System32\wshtcpip.dll
LoadedModule[34]=C:\Windows\system32\WINTRUST.dll
LoadedModule[35]=C:\Windows\system32\CRYPT32.dll
LoadedModule[36]=C:\Windows\system32\MSASN1.dll
LoadedModule[37]=C:\Windows\system32\VERSION.dll
LoadedModule[38]=C:\Program Files\QuickTime\QTSystem\QuickTime.qts
LoadedModule[39]=C:\Program Files\QuickTime\QTSystem\QTCF.dll
LoadedModule[40]=C:\Windows\system32\WINMM.dll
LoadedModule[41]=C:\Windows\system32\comdlg32.dll
LoadedModule[42]=C:\Windows\WinSxS\x86microsoft.windows.common-controls_6595b64144ccf1df_5.82.7100.19_nonefadd78f501c74761\COMCTL32.dll
LoadedModule[43]=C:\Windows\WinSxS\x86microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7100.0_none69badf24eb1ea50c\gdiplus.dll
LoadedModule[44]=C:\Windows\system32\DSOUND.dll
LoadedModule[45]=C:\Windows\system32\POWRPROF.dll
LoadedModule[46]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\CoreFoundation.dll
LoadedModule[47]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\YSFileShim.dll
LoadedModule[48]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icuuc36.dll
LoadedModule[49]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icudt36.dll
LoadedModule[50]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icuin36.dll
LoadedModule[51]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\pthreadGC2.dll
LoadedModule[52]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\libobjc.i386.A.dll
LoadedModule[53]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\CFNetwork.dll
LoadedModule[54]=C:\Windows\system32\WININET.dll
LoadedModule[55]=C:\Windows\system32\Normaliz.dll
LoadedModule[56]=C:\Windows\system32\urlmon.dll
LoadedModule[57]=C:\Windows\system32\iertutil.dll
LoadedModule[58]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\sqlite3.dll
LoadedModule[59]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\zlib1.dll
LoadedModule[60]=C:\Windows\system32\iphlpapi.dll
LoadedModule[61]=C:\Windows\system32\WINNSI.DLL
LoadedModule[62]=C:\Windows\WinSxS\x86microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4918_noned089094c442eb5ff\MSVCP80.dll
LoadedModule[63]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[64]=C:\Windows\WinSxS\x86microsoft.windows.common-controls_6595b64144ccf1df_6.0.7100.19_noneb6a32c7c247ee542\comctl32.dll
LoadedModule[65]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[66]=C:\Windows\system32\propsys.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Apple Mobile Device Service
AppPath=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

Hmm, I clicked on the "This helped me" link but it doesn't sjhow that you received the five points.
No worries. There's a slight delay in general between points assignments, and those points-assigned appearing in people's tallies. I got an automatic notification that I'd been "helpful" here and then a few minutes later the 5 appeared in my tally.
(There's also a seperate issue I've noticed where IE 9 doesn't show points-assigned in some topics, when some other browsers do.)

TS1567 Apple mobile device service not started Why?

Message 'Apple Mobile Device Service not working', appears on the screen. How is it solved. I have tried suggestions on Google

Have you tried all of the suggestions in the Apple support article from which you came?

Apple Mobile Device Service has stopped working. Vista SP2, iTunes 10.5

Hi there. I've been having an issue syncing my iPhone to iTunes. Here's a description of the problem:
-With an up-to-date Apple Mobile Device Service, error windows constantly pop-up saying that it has stopped working. If I close the error window, another one pops up fifteen seconds later.
-If I plug my iPhone into my computer, it is not recognized in iTunes, because Apple Mobile Device Service is not running.
-This error does not occur on my desktop PC, so I have been able to sync my iPhone by loading all of my files onto a USB and transferring them onto it. However, I would much rather not.
Here are the steps that I have taken:
-Uninstalled and reinstalled iTunes 10.5 with firewall off
-Individually uninstalled and reinstalled the Apple Mobile Device Service with firewall off
-Stopped and Restarted the Apple Mobile Device Service in Administrative Tools -> Services
-Extensively searched the internet for solutions
-Replaced Apple Mobile Device Service for iTunes 10.5 with Apple Mobile Device Service for iTunes 10.1 (This worked PARTIALLY. The error windows have now stopped popping up altogether, but I cannot sync with iTunes because the Apple Mobile Device Service is out of date. It asks me to update it, I agree, and I get the Apple Mobile Device Service that spawns error windows and still does not allow me to sync my iPhone.)
I am running Windows Vista SP2, and iTunes 10.5. My Internet Security suite is AVG Internet Security 2011. My iPhone is running iOS 5.0.0. Here is a full report of the error:
Problem Event Name:    APPCRASH
Application Name:    AppleMobileDeviceService.exe
Application Version:    17.88.0.8
Application Timestamp:    4e66ceff
Fault Module Name:    kernel32.dll
Fault Module Version:    6.0.6002.18449
Fault Module Timestamp:    4da47967
Exception Code:    c06d007e
Exception Offset:    0003fc56
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    4105
Additional Information 1:    599e
Additional Information 2:    30e036b93244793a42096718411570bd
Additional Information 3:    7229
Additional Information 4:    80ac1a21efab121ee7fb685acd0c57bc
Any ideas would be greatly appreciated. Thanks!

Just a shot in the dark, but have you downloaded any program from Megaupload, like MegaKey? If so then that is your problem. I had been having the exact same problem for the past 2 weeks. I couldn't figure out what it was and tried everything that you have.. Then was on a board and someone mentioned Megakey. Having tried everything else, I uninstalled the program and reinstalled the current ITunes and AMDS. My Ipad and Iphone connected with no problem.

Apple mobile device service has stopped working - continues

Hi
I have a 16GB iPhone with 02 in the UK.
My first iPhone with 02 had trouble receiving calls with about 90% of incoming calls going straight to voice mail. I also couldn't backup that phone as every time I tried with iTunes, i got the message "Apple mobile device service has stopped working" about a minute into backup.
This happened continually, I re-installed iTunes so many times, still with little luck. I tried a different cable too. All on a brand new Dell Vostro desktop PC.
So, I took the phone back to 02 with these problems. 02 promptly replaced my iPhone.
Now, I have exactly the same problem. I obviously have nothing to restore on the iPhone as I was never able to back it up in the first place.
Every time I try and backup the iPhone I get the error "Apple mobile device service has stopped working". Again i tried a different cable and have removed and re-installed iTunes several times.
Anyone any ideas?
Regards
D

I was having this same problem with my new iPad 3G. It was driving me insane and preventing me from syncing the iPad.
I removed and re-installed all Apple components from my computer as recommended (in the recommended order). But, the problem persisted.
The error message looked just like the one posted above:
Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 16.691.14.1
Application Timestamp: 4ba3b8fe
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.17.21
Fault Module Timestamp: 4b8cb530
Exception Code: c0000005
Exception Offset: 0000db6b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
The SOLUTION came when i discovered that there were two copies of CoreFoundation.dll on my computer.
One was in C:\Program Files\Common Files\Apple\Apple Application Support.
The other was in C:\Program Files\Common Files\Apple\Mobile Device Support.
I removed the copy of CoreFoundation.dll from the Mobile Device Support folder, and the problem vanished.
I hope this helps.
-Steven.

When i Put my Ipod Touch 2nd gen in my computer it says Apple Mobile Device Service has stopped working and does not show up in itunes Help?

well yh Apple Mobile Device Service has stopped working and won't show up the error message keeps on poping up?
ipod touch 2nd gen
http://gyazo.com/57a6260ece61212ba210bfe5659e399b.png

Try this:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

Apple Mobile Device Service Has Stopped working

Okay, I'm running 32-bit windows vista Buisness service pack one, and am getting the following message whenever I open iTunes: Apple Mobile Device Service has stopped working and was closed. This is not an issue connecting my iPod, which still connects fine, the issue arrises when I try to sync my new iPhone, and it is not recognized. Windows does recognize my iPhone, as seen in device manager and the fact that the phone charges when connected. iTunes will fail to recognize it due to the aforementioned error in starting itunes. The error log looks like this:
Fault Bucket 1303677566, type 1
Event Name:APPCRASH
Response: None
Cab Id: 0
Problem Signature:
P1: AppleMobileDeviceService.exe
P2: 2.50.39.0
P3: 49f9b7cf
P4:StackHash_228c
P5:6.0.6001.18000
P6:4791a7a6
P7:c0000374
P8:000b015d
P9:
P10:
Attached Files:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERDFFE.tmp.ver sion.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERDFFF.tmp.app compat.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERE04E.tmp.hdm p C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report13cded57\WERECEC.tmp.mdm p
These files may be availible here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report0d8e0c5b
I have gone through the basic troubleshoot on apple doing the following:
restarting iphone

sorry, i maxed out space in the last post.
The steps I have taken to remedy the error are the following:
restart iPhone
restart computer
check usp ports
reinstall entire iTunes package(updater, iTunes, quicktime, apple mobile device support) several times
I have also tried:
-Running itunes as administrator, which I already am
-restarting the apple mobile device service in services
-checking for third party conflicts by having only itunes and the apple mobile device start when the computer starts and installing/running itunes with my anti-virus off.
-updating AMDS(apple mobile device service) with older versions of the software from 8.1 and 7.7
-deleting usbaal.sys from 8.2 and reinstalling 7.7 and 8.1 version
I have tried various other fixes found online, In addition to spending two hours on the phone with various apple "experts" who were baffled by my problem.
This problem is giving me the upmost frustration and I am becoming incredibly angry at both vista and iTunes. Please help
-Kyle
P.S. If you didn't catch it, i'm running the latest driver updates and the latest itunes, 8.2

Apple Mobile Device Service won't start or stop

I plugged my iphone in, and it said apple mobile device service is not started. So, I used the instructions on here and got to the services. However, when I right clicked AMD service, I was unable to click start, stop, pause, resume, restart, etc. So I went to properties and I was still unable to change anything; it was all blank and I couldn't click anything. I don't know how to fix this... Also, about 15 minutes before, it was working fine and my iphone showed up like normal, but then I installed the new apple software for itunes and that's when this all happened.

it tells me it cannot connect because Apple Mobile Device is not started, so I go to "services" and start it but it tells me it started and then stopped.
Do you have Megakey software installed on the PC? (Other folks have been reporting similar symptoms caused by a conflict with Megakey.)

Apple mobile device service won't work?

I tried googling it and doing what it said. I ended up having to reinstall itunes which worked the first time. Now I am back to square one. As in an error message comes up saying apple mobile device service isn't started. It is running always and on automatic and won't let me even stop it. I can't stop, start, pause or change it. It seems the only way to fix this I can see is to keep reinstalling itunes... which obviously is not helping the problem. Somebody please help!

That is the exact page I was on when I googled the problem. Did not help. I did everything it said. Maybe it is something with my computer? I have a toshiba satellite L655-S5153.

Apple mobile device service started and stopped

my iPod touch cant be synced or even recognized on my iTunes and it says i gotta *start the apple mobile device service*.
i finally found it and it tells me that *"apple mobile device service started and stopped..."*
how can i fix it?
help!!!!

Hello and Welcome to Apple Discussions.
Follow the instructions in this article:
http://docs.info.apple.com/article.html?artnum=307078
mrtotes

When starting the AMDS it just says "the apple mobile device service on local computer started then stopped. Some services stop automatically if they are not in use by other services or programs."... help?

when trying to fix the ipod syncing/recognition by starting the AMD (apple mobile device) in admin tools section on my computer it came up with the message in the question aboce (the apple mobile device service on local computer started then stopped. Some services stop automatically if they are not in use by other services or programs.)
i have restarted my comp etc and reinstalled itunes... recurrent issue.
note - i wiped my ipod before this issue occurred, does this affect the problem?

I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Next see the the other actions of the following concerning the AMD
iOS: Device not recognized in iTunes for Windows

My ipod touch 1st gen 16 gb will not connect to itunes, it keeps sayin the Apple Mobile Device service is not started...how do i get it working?

my touch 1st gen won't work
everytime i connect it. it says This ipod cannot be used because the Apple Mobile Device Service is not started.
what do i do?

The following document is worth a try with that one, carrie:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

When I try to start Apple Mobile Device service, I get an error saying that it didn't start within a timely fashion. How do I get it to work?

My computer recognizes my ipod, itunes doesn't because of the apple mobile device service not being started. I do everything apple tells me to do on how to fix it, it works until i get an error saying "The service did not respond to the start or control request in a timely fashion." How do I get it to work?

My computer recognizes my ipod, itunes doesn't because of the apple mobile device service not being started. I do everything apple tells me to do on how to fix it, it works until i get an error saying "The service did not respond to the start or control request in a timely fashion." How do I get it to work?

Iphone will not work beacuse apple mobile device service is not started

When i plug my iphone into my computer itunes opens and then i get a pop up message that says "This iphone can not be used because the apple mobile device service is not started"
Prior to this i have had no problems using my iphone with itunes.

Right click My Computer.
Choose Manage.
Expand Services and Applications.
Click on Services.
Locate that service and ensure it is started and set to Automatic.

Apple Mobile Device Service Stopped Working

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