Apple mobile device support wont install on windows 7

while trying to install itunes 11.04 it encounted an error i finally worked out that apple mobile device support is not intalling i have tired to install it separtely but it just keeps rolling back near the end of the install just cant work out what the issue is please help

Can anyone help?? Please???

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Apple Mobile Device Support wont install.

Every time I try to Install Apple Mobile Device Support, it rolls back. But my computer will install all other Apple programs fine. I have the most recent up dates and I have uninstalled ALL of Apple programs from my computer and reinstalled them, but it just wont work. Im unsure what to even do at this point, i want to just add music to my ipad and phone without having to download them all off my icloud. Someone help.. please?

Can anyone help?? Please???

Hello after updating to the new iTunes i got a box saying that i needed a new version of Apple Mobile Device Support and ihat i should uninstall iTunes and Apple Mobile Device Support then install iTunes again. I have been unable to uninstall itunes

Hello- after updating to the new iTunes i got a box saying that i needed a new version of Apple Mobile Device Support and ihat i should uninstall iTunes and Apple Mobile Device Support then install iTunes again. Problem is I have been unable to uninstall itunes, can't find the installation files .msi. I'm using Windows XP.
Help!

Problem is I have been unable to uninstall itunes, can't find the installation files .msi.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

TS1567 ok I just downloaded itunes to my PC and connected my iphone and its asking to download apple mobile device support then instal itunes..

ok i just downloaded itunes to my PC and connected my iphone and its asking to download apple mobile devices support then install itunes ....what do i do please help meee

Sounds like your file really is downloading but you just don't know it. Check your Downloads folder to see if it's there (and give it enough time to complete!). You will get the "thank you for downloading" page even though the file is just beginning to download.
If iTunes still isn't downloading, then clear your browser's cache and and try downloading again.

ITunes install fail - Apple Mobile Device Support not installing - Windows 8

So I have a Windows 8 Pro system, and I've had to reinstall iTunes. Anyway I've been completely unable to do so. It simply either gets an error and does not install (where does itunes store its installer log files so I can see whats happening?) at all or it gets to the part where its starting up services and it fails when its trying to install and start the Apple Mobile Device Support service and so when I start iTunes I get an error message like this one:
"This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes"
I've tried several times to uninstall and manually delete all the files related to itunes, but this has made no impact.
I have no idea what to do. Reinstalling my OS and all the apps just to get iTunes back really isn't something i want to do.

All sorted now. Sorry b noir, but I cannot remember the error. What I did was use the idea from another thread to copy the necessary files from one computer to another. Fortunately I have a laptop on 8 so updated iTunes and coppied all the files from the /Program Files (x86)/Common Files/Apple/Mobile Device Support. I then downloaded 2 programs to make the necessary registry entries. This did not fully work so I searched the laptop registry for the version number of Mobile Device Support and then put it into the same desktop registry key. This worked as I was now at the correct version.

Apple mobile device support cannot install. rolling back action.

I cannot uninstall amds. also cannot repair. I am using windows vista home premium x32. After uninstall itunes and its components, still the same instruction by apple. itunes 10.4.

After I tried 3 days a lot of methods, now I solved already.
1. Create a new account at the computer (windows) under admin.
2. saw 2 nos of apple mobile device support at programs and features.
3. uninstalled 1 by 1 instructed by apple.
4. one of AMDS could not be installed. (missing .msi if it show the feature you are trying to use on network resource that is...)
5. download itunes older version (10.2 for me). from trusted site.
6. extract with winrar.
7. uninstall with AMDS.msi.
8. everything is perfect now.
9. install new itunes 10.4
Nobody advice me, very sad.

Why does AMDS (apple mobile device support) not install?

I run iTunes on a new (3 months old) Windows 7 PC using version 10.6 (64-bit) of iTunes. I have been using iTunes for many years (or various machines) without any problems. Recently iTunes stopped working correctly.... I got numerous error messages when loading the software, and could not sync any of my devices. I went through every tutorial/help/troubleshooting I could find and nothing worked. I had to restort to the "last resort" option of completely removing iTunes (which I did by carefully following all of the steps in the Apple Support) and reinstall iTunes. After reinstalling and pluggin my iPhone or iPod Touch I get a message saying, "This iPhone/iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."
Again, I went through every tutorial/help/support/troubleshooting option and discovered that AMDS (apple mobile device support) is missing. None of the support articles addresses this issue (only how to turn it on, locate files on your computer, etc.) but I tried them all anyway. Nothing worked. I removed an reinstalled iTunes 3 more times. No change. AMDS is still not there. It does not even exist on my system anywhere. It doesn't seem to be downloading at all. I contacted customer support and was just given links to all of the troubleshooting articles I had already tried.
I have spent many hours on this and I'm getting no where. Please help!

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Apple Mobile Device Support not installing on 7 x64

Ok. I installed the latest iTunes, but for some reason it keeps failing to install Apple Mobile Device Support. I am on Windows 7 x64. Any suggestions? I've tried uninstalling and reinstalling, uninstalling every bit of Apple software from my computer, and uninstalling and reinstalling the iPods drivers.

I have this same question. I have been working on this for hours. Apple Mobile Device Support no longer appears in my program file so I cannot repair or uninstall it when I do a complete uninstall and reinstall. I have even extracted the Apple Mobile Device Support file from the iTunes .exe and it still won't install.
I have made sure that Windows Installer service is running. I have turned off my security program. I tried to use an old Apple Mobile Device Support file but iTunes rejects it. It does appear under services though and is running.
Any suggestions?

ITunes 10.2 Upgrade fix temporary. Fix to iTunes 10.2.2 by uninstall Apple Mobile Device Support and install AMDS from 10.0. Worked only to fail in 5 days. iTunes back to very slow to open and will not see device (iPhone) connected. Sorry

I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.

Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers.

Why can't I install iTunes version 10.5 or higher? I've tried everything suggested on this forum, my friend has a mac and she can't either and it seems like the main problem is the apple Mobile device.exe wont install and applesync

Hey anybody,
Neither myself (running on PC windows vista 32 bit) or my friend (on a mac) are able to install versions of iTunes around 10.5 or higher successfully. This leads me to believe the problem isn't necessarily with our computers and there may be something wrong elsewhere. I'm not a computer wiz but I have tried most of the advice on these forums e.g. Uninstalling and reinstalling, deleting temporary files, expanding files and trying individual downloads and more. I can install older versions of iTunes where they use to combine it with QuickTime with no problems however this is no good to me or my friend because only versions 10.5 and up come with support with iPhone 4S and that's what we need. I managed after several attempts to install iTunes 10.52 but without the apple mobile device so therefor the iTunes wouldn't connect to my phone or recognise it, apple sync notifier also has problems and fails to start.
Please can someone help me with this, I have tried everything on the apple troubleshooting pages so please don't link me those. Or please can iTunes and apple do something in an update that corrects this problem because I know many people are having similar issues. I only bought this phone for the music and at the moment I feel cheated because I wouldn't have these problems with any other phone because I'd just be able to drag and drop.

Hi there,
I had the same experience. I'm using a Dell Inspiron 1545 laptop, with Windows 7 Home Edition, 32 bit.
I tried to install iTunes 10.5 and it started installing, then, just before the end of the process, came up with the following error message:
"There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
Of course, no information on what the program that couldn't be run was! At first I tried the usual stuff, like scanning for viruses etc. but nothing doing. Then I started Googling. In the end, I uninstalled all Apple stuff from my computer. A lot of it I had to do manually, going in to the program files drive and deleting stuff from there, but some of it wouldn't delete as it was saying it was open in Windows Explorer. In the end, I managed to delete the iTunes folders by selecting one of my mp3 tracks saved on the computer and right clicking 'open with'. I then browsed my pc to locate the iTunes folders still outstanding and was able to right click and delete them that way.
Then emptied the recycle bin and did a restart before going online and downloading iTunes 10.5.
Thankfully it worked, but its taken me a good few hours and made me really quite tetchy! I've never had this problem before, so I hope this is going to be a one off.
One thing that doesn't seem to be working is that, despite how many times I tell it that my preference is for the iTunes Media folder to be located on my external hard drive, it keeps putting it back to the C drive! Didn't have that issue with the last version. Grrrrrr. Arrrrgggh.
Hope you manage to get yours sorted - this is affecting a lot of people by the look of things.

Apple mobile devices will not install on Windows 7 computer. What to do?

After uninstalling an old version of iTunes and attempting to install a current one, the install stalls and gives a message that mobile device controller has failed to install, check that you have sufficient privilege to install it. Running the browser as administrator does not fix it. Is there a workaround?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

IPod Nano 6g not syncing - Apple Mobile Device Support can't install

i recently got iTunes working again on my computer. my grandfather wanted me to sync his old iPod Nano, so i did that and it worked fine. i then tried to sync my own iPod Nano 6g, and it gave me the error:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again.
If the problem persists, uninstall iTunes, then install iTunes again."
i tried reconnecting the iPod, of course, and then tried reinstalling iTunes, but the same error kept coming up. if i closed iTunes, then connected the iPod, i could find it in My Computer, but after opening iTunes it would give me the error and eject itself. i then tried all the stuff outlined here:
http://www.apple.com/support/itunes/ituneshelp/?kbase=TS1363&viewlocale=en_US
but that didn't help. i tried plugging the iPod into the USB ports at the back of the computer, but nope.
i soon discovered that Apple Mobile Device Support wasn't running or installed on the computer, and that that may be the source of the problem. however, i looked in my C:\Program Files\Common Files\Apple folder and there was a Apple Mobile Device folder. it didn't appear complete, though, as there wasn't the 'bin' folder needed to run AMDS properly. i renamed this Apple Mobile Device folder, adding an 'OLD' at the end, so as to not interrupt any times i would try to install AMDS in this folder properly.
i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
i tried extracting the iTunesSetup.exe file, and then running the AppleMobileDeviceSupport.msi file separately, but it would give me the same rolling back action thing and it would end in 'installation interrupted, system was not modified, please try again later'. tried disabling my anti-virus then installing iTunes, then disabling my anti-virus and running the AppleMobileDeviceSupport.msi separately but nothing was different.
please help. why is Apple Mobile Device Support not installing? and is this actually the reason why my iPod is not syncing with iTunes? any insight would be appreciated. thanks.

i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
On rare occasions on Windows XP systems, I've seen that effect produced when there are old files/folders for the netaapl.sys and usbaapl.sys drivers stuck down in your Windows Operating system folders. If that's afoot, the following (somewhat involved) procedure may be of some assistance:
http://discussions.apple.com/thread.jspa?messageID=11493765&#11493765

Is there a Definitive Answer? Apple Mobile Device Support won't install

Firstly apologies, i have lost track of the number of threads i have read on this site, but none seem to resolve the issue. I am running Windows 7 64Bit (Professional), also have the same problem on a XP SP3 laptop... but the works laptop will allow the install, also win7 64 bit (but not alllowable software so need to uninstall)
I have mangemed to finally install Itunes and all associated software packages to 10.7.21, following months and months of hassle (last working version of itunes was down in 10.1.??)
BUT, frustratingly i still cannot get Apple mobile Device support to install. Before any one asks the obvious questions i have tried just about everything (assuming the one i havent tried is the one that works)
I have extracted the install file and ran that seperately, yes as administrator (both right click and forcing the compatibility in the file properties), both accounts on the machine, also created a new account and tried on that. Same issue as most people, failed to install and rolled back
I have tried installing whilst in compatibilty check and get a report that it is an incompatible application.
When opening Itunes itself i get a message that i need to install the 64bit version.
This is starting to get seriosly annoying in that my iphone 4 has now also decided to fail during an update to ios6... serves me right for listening to one of the genius's instore.
Anybody with any ideas please throw them this way. Next step is to format machine and start from scratch

So, after another evening of trawling the internet i found the following and decided it was worth a try
http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/
The following is taken straight from Aurelius, so huge HUGE thanks. (This works if you still have 10.6.3, failing that, if you know anyone that has the latest version, this is how i got this **** programme to actually work (or wait, as this will be updated shortly!!) I had at this point let everything install from Itunes installer and again had the rollback on the AMDS.
Copy the following folders from a working machine to your machine (apologies if you don't know anyone with a working copy, keep an eye on the link as it will be updated)
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
Next, type regedit into windows search and allow the programme to start. Go to the following address:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apple Inc.\Apple Mobile Device Support]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Apple Mobile Device]
Right click and export the files. Next you need to copy them to your machine and double click them and allow to install. Restart and hopefully all is finally well (or it was on mine).
Good luck to anyone who finds this.

"Apple Mobile Device Support" doesn't install with iTunes

When I install iTunes 11.3 on my pc "Apple Mobile Device Support" doesn't install.
The installer installs
Apple Application Support
Apple Software Update
Bonjour
iTunes
But it doesn't install "Apple Mobile Device Support"
My OS is "Windows 8.1 64bit"
i have ESET Smart Security installed on my PC but when i want to install itunes i disable it .
i removed and installed itunes completely several times but it didn't help !
sb help me pls !!!!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
tt2

Apple Mobile Device Suppurt not installing with iTunes 10.6.3

Hey guys, any help with this would be much appreciated., I had an issue a couple of days ago where I couldn't reinstall the latest itunes (10.6.3) I have now managed to install this current version but with one major problem, Apple Mobile Device Support didn't install with it. I tried everything, I've tried uninstalling itunes and reinstalling it again with and without the anti virus turned on, I've tried a system restore, I've tried using an old version of Apple Mobile Device Support, and still nothing.
My itunes keeps saying this whenever I plug in my iPad, "This iPad cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes" I've done that, it didn't work, however, itunes has managed to install successfully on my desktop pc, which is Windows XP, with apple mobile device support, but the machine I'm having trouble installing itunes with Apple Mobile Device Support on is my Laptop which is running Windows 7. I doubt this is a problem with my laptop, the system restore I did confirmed that, and the issue only returned when I tried reinstalling the latest itunes.
Is this problem with Apple Mobile Device Support not installing with the latest itunes a bug? i hope so, because I've read up ways to solve this problem but alot of it gets too technical and I'm not the most technical person when it comes to computers and all that.
Is anyone else having similar problems, if so, how did you solve it?
Thanks, hoping to hear back soon

I've also read somewhere about using Win Rar to extract files to do with apple mobile device support from the itunes installer file, would you recommend that to? I don't really fancy the idea of doing anything that involves my registry because knowing me I'll end up screwing my laptop up for good lol
It's a little more involved than just doing a standalone AppleMobileDeviceSupport64.msi install, I'm afraid. The relevant drivers in AMDS are not digitally signed for 64-bit XP, so you have to force XP to accept a driver install that it would try its damnedest to not do. There's no driver issues for other 64-bit componentry in the installer package (I think the GEAR drivers install on XP 64-bit systems), but I believe there's still a bit of fancy footwork involved in getting them installed too ... although it's been a long time since I've looked at an instruction set, and I might not be recalling those things correctly. (So if you're not comfortable with system modifications, it might be best to steer clear of the Orca-based techniques ...)

Apple mobile device support wont install on windows 7

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