Apple ProRes QuickTime Decoder will not install

Hi,
I just got in my new iMac so I can edit video with Final Cut Express. Problem. I can't install the Apple ProRes QuickTime Decoder.
I have this setup on my current computer. I have Final Cut Express with the decoder installed so that I can import ProRes files taken from my JVC camera.
I'm trying to setup the same thing on my iMac, but I get the error: "You already have a newer version of this software installed." But when I try to play the ProRes file directly, Quicktime tells me it can't play it.
Details on the file I'm playing:
MPEG-2 Video, Linear PCM, Timecode, HD (1-1-1)
And remember I can play this on my Macbook Pro running presumably the same software.
Chris

+" ... I just got in my new iMac ..."+
+" ... import ProRes files taken from my JVC camera ..."+
+" ... the file I'm playing: MPEG-2 Video ..."+
This doesn't sound right.
If your iMac is running Snow Leopard, QuickTime already has ProRes playback support embedded. You would not be able to install the QT ProRes Decoder. And even though QT on Snow Leopard has ProRes support, it still doesn't mean you can edit QT ProRes files in Final Cut Express.
And Pro Res from a JVC camera? Are you sure? Exactly what model JVC camera do you have that shoots in Pro Res ???
Plus, the file spec you quoted is MPEG2 ... If you have actual MPEG-2 videos, you need the Apple QuickTime MPEG2 Playback Component in order to play them, not ProRes support.
I suspect you actually have a JVC HDV camcorder. HDV camcorders record video as MPEG2 on tape. Final Cut Express can capture HDV from a camcorder but it transcodes the video into QT Apple Intermediate Codec in the process (not ProRes). You can capture/transcode to ProRes with +Final Cut Pro,+ but not Final Cut Express.

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Apple Discussions!
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Hi Arthur,
Thanks for taking the time to reply.
1. I am glad your Mavericks doesn't have the problem. I am sure there are a lot of Mavericks out there that don't have the problem, and yes, you are correct, I, along with ALL of the other people that are complaing of this problem all over the internet, including this support forum itself, are having problems with our own Mavericks installations.
2. Agreed, Apple doesn't have a good track record of admitting to the bugs in its Operationg Systems, but don't worry, Microsoft is just as bad. Technology is about making money after all.
3. Thanks for the instructions for updating my profile.
4. I took the precaution of removing all of my data from this machine. and wiped its harddrive.
I did a fresh install of Snow Leopard (the OS it came with), upgraded to Mountain Lion, and then upgraded to Mavericks before doing anything at all to the machine, and before installing anything on it.
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That's it.
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We have had this font in our office for the seven years I have worked there. It installs fine on all Macs from Tiger (10.4) to Mountain Lion (10.8) (I have just finished tesing this on a number of these machines).
We have one other mavericks machine but this font was already installed on it when it was upgraded from Mountain Lion to Mavericks so it works.
here is the report from EtreCheck:
Hardware Information:
    MacBook Pro (13-inch, Mid 2009)
    MacBook Pro - model: MacBookPro5,5
    1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
    8 GB RAM
Video Information:
    NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
    OS X 10.9.1 (13B42) - Uptime: 0 days 0:53:47
Disk Information:
    Hitachi HTS545016B9SA02 disk0 : (160.04 GB)
        EFI (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) /: 159.18 GB (30.03 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    HL-DT-ST DVDRW GS23N
USB Information:
    Apple Inc. Built-in iSight
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Startup Items:
    HWNetMgr: Path: /Library/StartupItems/HWNetMgr
    HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    StartOuc: Path: /Library/StartupItems/StartOuc
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
    [System]    com.adobe.fpsaud.plist 3rd-Party support link
    [System]    com.adobe.SwitchBoard.plist 3rd-Party support link
    [System]    com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
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    [System]    com.adobe.CS4ServiceManager.plist 3rd-Party support link
    [System]    com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
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    [not loaded]    com.adobe.ARM.[...].plist 3rd-Party support link
    [not loaded]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [not loaded]    com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
    iTunesHelper
Internet Plug-ins:
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    FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
    Default Browser: Version: 537 - SDK 10.9
    AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
    AdobePDFViewer: Version: 10.1.9 3rd-Party support link
    Flash Player: Version: 12.0.0.44 - SDK 10.6 Cannot contact Adobe
    JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 1.9 - SDK 10.9
    AppleAVBAudio: Version: 2.0.0 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
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Bad Fonts:
    None
Old Applications:
    dynamiclinkmanager:    Version: 6.0.0 - SDK 10.5 3rd-Party support link
        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
    dynamiclinkmediaserver:    Version: 6.0.1 - SDK 10.5 3rd-Party support link
        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
Time Machine:
    Time Machine not configured!
Top Processes by CPU:
         4%    WindowServer
         2%    EtreCheck
         1%    firefox
         0%    ouc
         0%    loginwindow
Top Processes by Memory:
    369 MB    firefox
    188 MB    thunderbird
    147 MB    soffice
    147 MB    com.apple.IconServicesAgent
    115 MB    mds_stores
Virtual Memory Information:
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    1.46 GB    Active RAM
    490 MB    Inactive RAM
    584 MB    Wired RAM
    394 MB    Page-ins
    0 B    Page-outs
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"It works fine for me, so it must not be a problem".
Not a lot of help has been forthcoming for the others in this same situation that I have been reading of, and most are resorting to Third Party Programs in an attempt to get fonts installed, all with varying degrees of success.
I am not willing to use a third party program to do something the operationg system should be able to do itself.
I have tried pasting the fonts themselves into all of the various fonts folders in the OS, to no avail.
I will be very interested to hear what you make of the information I have supplied.
Thank you again for your reply. I look forward to hearing back from you.

Quicktime X will not play some Apple Mpeg 4 Movie Files

Hi,
Having a strange issue. Quicktime X will not play some of my Apple Mpeg 4 Movie files anymore.
The files open fine in Quicktime 7, but not Quicktime X.
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Called AppleCare Support and they could not come up with an solution. Does anyone here have any ideas?
Thanks!

(BTW, I just realized this was an MPEG-4 topic - my issue wasn't necessairly centered around that architecture)
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This sounds as if the "problem" file's container may be the source of the problem. As I don't know if your Compressor test is passing the data through to a new faile container, I would make an additional test here. If your version of QT 7 is keyed for pro use, I would simply use the "Save As..." File menu option to to create a new file container. In fact, I would probably just create a "reference" file rather than another "standalone" file here—a very, very fast operation—and then open the secondary file in the QT 7 "Properties" window to ensure all of the data tracks (1 video, 2 audio, and 1 timing) are present. If all looks good, I would then try opening the reference file in QT X to see it it now plays. (I.e., whether you use a reference file here or a standalone file, the object is to see if the QT X player will now recognize all contained data tracks whether resourced by reference or physically contained in/via the new wrapper.)
Could this have been answered without knowing the complete "from" specs? Probably… which is why I posted to the help forum in the first place - the goal being some other reader may have had the same issue, and had a handy solution or suggestion, saving me the time of experimentation (what forums are great for).
I don't know about you, but I would still be looking at profile/level combination settings to see if an an assumed MPEG-4/AVC video and/or AAC audio settings had been properly encoded for QT playback.
I have no doubt that there's a technical difference between the files that created this issue in the first place. But, the solution of re-compressing with an identical codec did the trick, which for this project is good enough for me.
Recompressing data is slower than rewrapping data which is slower than rereferencing the data pointers. But, if your solution works, then that is all that matters.

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For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The section Install missing components may help if a particular component will not install when using the main iTunes setup program.
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