Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display

Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display. All my other pc's (G4, G3, titanium, 17" Powerbooks and Macbooks) can be observed, using identical settings. i figured out that it may be the graphics card while trying to Microsoft Remote Desktop Connect to the Macbook running XP, the system crashed due to the (well known as really bad) ATI mobility XP drivers provided by bootcamp. So i quess the problem is the dual link in my G5 running on the 30". All the other remote desktop commands run fully ok. i just cannot get visual feed.
Any thoughts??
Thank you all in advance
Dual G5, Dual G4, G3, 15" titanium, 17" Powerbook, 17" Macbook Mac OS X (10.4.7)

I've had this problem, too, recently. I have two G5s running 30" displays, I'll describe my situation - it may come down to your video card.
When I try to connect to one of the G5/30" on my network (a PowerMac 7,2, 512MB, running a GeForce6800 Ultra), it sporadically gives me the same non-visual problem you're having. But every now and then, I can connect, and can't figure out why. A lot of times in the ARD multi-observe window, it reports that this machine is maxing out the memory (98.7%, putting it in the red)
However, when I try to connect to another G5/30" on the network (a PowerMac 7,3, 512MB running an ATI Radeon 800 XT), I DO get a visual.
Maybe others know of known deficiencies in ARD/NVidia connections? Or maybe it has to do with the paltry RAM in the machine?
Mark

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IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator.

Apple Remote Desktop and controlling over VPN

Hi All,
I had a question about whether something was possible and if so if someone could point me to instructions/how-to on setting it up.
I have three Macs I am administering. One is an iMac that stays in the office on the network. Two are MBP's. One is always at a remote location, the other comes in and out of the office. I work remotely administering the server and the three systems. I have the latest version of Apple Remote Desktop and obviously can access the server fine. I was wondering though if there is any way besides having the person give me their IP address every time that through the VPN I can see their system, then access it in Remote Desktop just like we are on the network together? Basically they connect to the network via VPN if they are remote and I do the same thing and then access their machine.
I hope that makes sense. I went through different parts of the guide for ARD but didn't come across a method like that described in there.
Anyone with opinions? Thoughts? Chants of I'm an idiot? haha
Thanks

Yeah for some reason I cannot get this to work right. Even if I scan the 5 VPN IP's I have setup I cannot see their machines when I am connected to the VPN. I tested it the other day by connecting one of the systems to an outside internet connection, then logged it into the VPN. I then connected my own to a different source and logged into the VPN, but Remote Desktop just won't find it.
Just not sure why it doesn't work. I can see the computers on our internal network though, just not any connected via VPN.

Can't observe multiple computers in Apple remote desktop

Since upgrading to Yosemite when I try to observe a classroom of 25 macs the screen that shows up is just grey. In the example below I am just trying to view 4. It doesn't matter how many I try to observe anything over one computer just shows up grey. I have restarted and reinstalled to no avail.
Any help would be very appreciated!

The only way I was able to resolve this was to do a complete uninstall of Apple Remote Desktop with a program called App cleaner (http://www.freemacsoft.net/appcleaner/) After a restart and a reinstall I had to set everything up from scratch and now I can observe classes again.

Apple Remote Desktop ARD 3.7 cannot drag files from local to remote.

Apple Remote Desktop ARD 3.7 cannot drag files from local to remote. I've been able to drag n drop folders and files from my local to the remotes for years until the update to 3.7. Anyone else experiencing this issue? I've tried changing preferences. No luck. Maybe I'm missing a setting somewhere.
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Let me guess. The Get and Send clibboard contents buttons are greyed out too?
It is only affecting me on clients already upgraded to 3.7. None of the clients on older versions are affected.
ARD is also crashing a lot.
Most of the time I go to a screen share to a client it takes way too long, so I clock Stop, then try to connect again and works straight away.
Hopefully a patch will be released soon.

How Can I Control a Windows PC from Apple Remote Desktop Please?

Hello Everybody
Please excuse my bad English.
I would like to ask you, how could be possibile setup windows pc (XP or 7) to be controlled by a Mac with Apple Remote Desktop 3.7.2
I think I have to use VNC, but how can i SETUP to connect XP or 7 to my Mac Apple Remote Desktop in the same LAN?
Thanks a lot
Giovanni

You can use ARD to remote control a windows machines, ARD is built on VNC
You'll have to install a VNC server on the windows machine you want to access
You won't be able to use most of the ARD features as they are specific to mac
You'll be be able to see and control the desktop and that's about it
You can also find VNC /Remote Desktop apps in the iOS store that will allow remote desktop connection from iPad /iPhone,
There is a mac version of Microsoft remote desktop in the Mac App Store

H E L P ! ! Managing Parental Controls & Cloning using Apple Remote Desktop

Hello folks,
I work in an UK University managing a Lab of Mac Pro's. We've just had a kit upgrade and I've spent the last few days installing and configuring the systems. There are two accounts on each machine; an 'administrator' and a 'student' (a managed account). All managed by Apple Remote Desktop.
Basically, after installing the OS 10.6 and other software, I've setup one machine as I would like it to be and want to clone 'Parental Controls' settings from one machine to the rest. Sounds simple. Hmmm. Well despite being able to see all the other machines on the network and connecting to them using the administrator login, the settings won't copy.
I have being using the 'Copy' & 'Paste Settings' in the Parental Controls Prefs Pane, ensuring that the "Manage parent controls from another computer" is ticked on the destination machine. The settings appear to copy, or when selected duplicate, so there appears to be two versions Photoshop, Illustrator etc etc.
I've follow the limited information I've found on the net, but am still experiencing problems. I've run Disk Utils, checked and repaired the Permissions, used Time Machine to copy the settings using Migrate Users Utility.
I'm not sure if these issues are connected to a problem I had with CS3 licensing where the volume licence "stopped" working. As the Adobe apps are the constantly stating, on the "student" account, that the user doesn't have permission to open them. Despite being ticked in the Parental Controls Panel. I've cured this on one machine, the one I want to clone the Parental Prefs of.
Well … after that monologue - can anyone suggest a way of cloning these prefs (wherever they live) rather than having to format and use Time Machine to clone the entire OS and Mac?
I'd love a Unix command which I could send from ARD - but I'm a still a little green to it's use.
All comments, solutions and help gratefully received.
Thanks in advance,
Dan

Hi
+"Is there any way to permanently install parental controls in on a mac mini with Snow leopard server software on it?"+
I don't think so? Besides there's no need for it. Parental Controls is available as a Managed Preference (or MCX) using WorkGroup Manager either at Users, Group or Hardware Level. Launch the application and click on the Preferences icon and you'll see what I mean.
Tony

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On 10.9.x I can wake up remote Mac clients if sleeping. Now I have to do it on the other Mac running older OS version.

I have a different issue.
Just updated s classroom full of computers and desktop client will no longer observe more than on computer at a time. I can no longer observe groups of computers. Any thoughts on this issue guys? Mac OSX Yosemite 10.10

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I have a problem with Apple Remote Desktop which is driving me up the walls.
When I observe or control a computer, Apple Remote Desktop saves the username and password so that next time I'm not prompted for a username or password.
Problem is, when the password on the computer changes and I once again try to control it, Apple Remote Desktop simply comes up with an "authentication failed" message. There is no option to put a new username and password in. I cannot find any option to delete previously stored passwords.
Currently I'm resorting to deleting:
/private/var/db/RemoteManagement/ClientCaches
/private/var/db/RemoteManagement/caches
It is extremely frustrating doing the above each time a computer's password changes!
I must be missing something. Does anyone have a better way of going about this?

Hi Zachary!
Have a look at RealVNC at http://www.realvnc.com/download.html. Install this on your Windows computer and be sure to configure a password for VNC connections. You should then be able to see your XP system in Apple Remote Desktop.
Keep in mind that the VNC software is free (unless you choose to purchase a version with more features) but the Apple Remote Desktop client is a commercial product http://www.apple.com/remotedesktop/.
If you need a different (free) client for your Mac, I suggest using the Microsoft Remote Desktop Connection client found here http://www.microsoft.com/mac/otherproducts/otherproducts.aspx?pid=remotedesktopc lient. This only works with Professional version of Windows XP and not the Home version. Or you can downlod a VNC client for Mac such as Chicken of the VNC found here http://sourceforge.net/projects/cotvnc/.
Hope this helps! bill
1 GHz Powerbook G4 Mac OS X (10.4.4)

Can't get Apple Remote Desktop to work

I cannot get apple remote desktop to recognize my lab computers. It only recognizes one in there and all the info is the same on the others. It sees them but it says they are offline when I have them all on and ready. I did an update to make sure they were up to speed. I am running ARD 3.5.2 on mine and 3.5.2 on the snow leopard macs and there are some just leopard macs in there running 3.4.
Thank you in advance.

Sorry, but no, ARD does not have a "remote printing" feature. You can use ARD to copy a file to a remote Mac and than take control of that Mac to print the document, but you cannot print directly to the remote Mac (unless someone else here knows a trick I've not discovered).
Depending on how your wife's company has things set up in their connection to the Internet, she may be able to just set up printer sharing on the work computer and print directly without needing ARD at all. A utility such as Slink may make that easier:
http://slinkware.com/
I use Slink and it works quite well.
Regards.

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

Remote Desktop cannot verify?!?!

So I'm very ticked right now... I bought my father an iMac for Christmas, and he lives across the country in Florida (I'm in California). When I went home for the holidays, I set up everything on his iMac and turned on "remote management" on his machine. I have Apple Remote Desktop 3.5.1 on my 15" Macbook Pro (running 10.7.3) I tested out ARD on my machine, and controlled his machine with ease. I was able to log in to his machine when I was in the house with no problem... I now returned back to California with a nightmare of this. I can't connect to his machine at all now... I have the IP address for his machine, username and password and I keep getting this ridiculous "verification failed" error. I try "adding anyway" and it just says the machine is offline. What is the deal here!??!?!
The whole point of me doing this is to help my father out while I'm away, and I can't figure out why the **** this won't connect.... I verified that he has remote management turned on (allow access for all users, all local users can observe, control) Any help would be greatly appreciated. Thanks.

In my opinion, ARD is really meant to be an enterprise product for buisnesses. In fact the product used to cost $400.00. I really wish Apple would spell that out clearer now that they dropped the price.
Not knowing what your Dad's network set up is like, I will make the assumption there is a DSL or Cable Modem and a consumer flavor firewall involved like one of the Linksys products.
I think the key point you need to look at, is using Port Forwarding on the remote firewall, (if there is one).
It is certainly possible to access a remote computer through the internet using ARD. ARD really is not geared to this task very well due to the fact, most enviroments are using a version of NAT known as PAT, (Port Address Translation). PAT allows many internal hosts to share a single external IP address.
When trying to connect to the remote machine using the external address of the firewall, unless Port Forwarding is configured, the firewall doesn't know what to do with the packet and simply drops it. (In effect doing what it's supposed to do).
Using Port forwarding you can "MAP" the external address along with ports 5900 and 3283 to the internal address of that remote computer again using ports 5900 and 3283. This is a fairly simple configuration on most consumer firewalls. (I have done this, so I know it works).
You then enter the external address of the firewall to access your Dad's machine. Please note, unless your Dad is set up using a static IP address from his ISP this address is subject to change and will.
Antother thing to note, some DSL or Cable modems may NOT be set up in bridging mode or have firewalls built into them. This may be another thing to address if adding port forwarding doesn't work. I have encoutered that issue in the past. Most modems allow the mode to be changed. If not placed in bridging mode, the network is in essense double NATing the address if using a seperate internal firewall.
As Teen Titan mentioned, logmein might be a simpler approach but this approach has worked for me.
I hope that helps.
Gary

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I have been a many year user of Apple Remote Desktop, and have updated the administrative application routinely as available, as well as updating all of the client machines which I control.
My MacBook Pro Retina machine running OSX Yosemite with all of the current updates where I have ARD Admin installed is now showing that I need to update ARD to 3.72, in spite of the fact that ARD admin shows 3.72 as the current version installed on the machine.
When I go to Apple Store, Updates, the only update displayed is ARD. When I attempt to update, I get the message:
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This is not a crisis, but I would prefer not to be notified that I need to update, when I cannot, every time I go to Apple Store updates.
Any help appreciated....
Bill

I love it!
Apple: "You can safely ignore these messages."
Whew, I guess we had all been unsafely ignoring these messages till now.
Again, Apple: "You do not need to install this update [3.7.2] if you already have Remote Desktop 3.7.2 installed."
Thanks for clearing that up.
I'm sure the Apple design guidelines have something to say about sending messages that should be ignored.
-Dave

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I have observed the same problem with Little Snitch on the client Mac. Everything else on the client is responsive except the LS dialog box. To get around this, I have opened System Preferences -> Little Snitch and turned it off on the client. You just have to remember to turn it back on when your done.
It's not a solution, just a workaround...

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Hi there,
In Apple Remote Desktop 3.4 server I added a client computer by doing a scan by IP. Once the computer was added to a group I was able to take remote control, however after a few minutes I noticed the ARD console was having issues authenticating to it (Even though I authenticated properly to get the machine in ard). The ARD console was reporting that the computer was offline, but I was still able to observe and take control of the machine.
I then noticed that the MAC address was the incorrect address. It was displaying another computer mac address that is on campus.
My question: is ARD getting the Ethernet ID/MAC address from DHCP? WINS? DNS? Open Directory? LDAP? or from the client it's self? or do I have corruption in my ARD database?
I am seeing this on a hand full of computers around campus (out of 500+ computers)
(If I remove the client - the same thing occurs)

Yes I've tried to ping the IP address and I get a reply.
I've just discovered this morning that the issue appears to be with Apple remote desktop.
The issue came up again this morning...I ended up shutdown ARD completely then loaded it back up, and guess what! The MAC address was showing up properly. I've discovered this is working for SOME of my issues. For the ones that weren't displaying properly I deleted the computer account out of ARD and then manually added the computer though a scanner import via single network address. The scanner finds the computer and it displays the correct Ethernet ID.
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Q

Apple Remote Desktop CANNOT observe/control/curtain 30" Cinema Display

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