Apple Remote Desktop - connect to computer after their password changed?

I have a problem with Apple Remote Desktop which is driving me up the walls.
When I observe or control a computer, Apple Remote Desktop saves the username and password so that next time I'm not prompted for a username or password.
Problem is, when the password on the computer changes and I once again try to control it, Apple Remote Desktop simply comes up with an "authentication failed" message. There is no option to put a new username and password in. I cannot find any option to delete previously stored passwords.
Currently I'm resorting to deleting:
/private/var/db/RemoteManagement/ClientCaches
/private/var/db/RemoteManagement/caches
It is extremely frustrating doing the above each time a computer's password changes!
I must be missing something. Does anyone have a better way of going about this?

Hi Zachary!
Have a look at RealVNC at http://www.realvnc.com/download.html. Install this on your Windows computer and be sure to configure a password for VNC connections. You should then be able to see your XP system in Apple Remote Desktop.
Keep in mind that the VNC software is free (unless you choose to purchase a version with more features) but the Apple Remote Desktop client is a commercial product http://www.apple.com/remotedesktop/.
If you need a different (free) client for your Mac, I suggest using the Microsoft Remote Desktop Connection client found here http://www.microsoft.com/mac/otherproducts/otherproducts.aspx?pid=remotedesktopc lient. This only works with Professional version of Windows XP and not the Home version. Or you can downlod a VNC client for Mac such as Chicken of the VNC found here http://sourceforge.net/projects/cotvnc/.
Hope this helps! bill
1 GHz Powerbook G4 Mac OS X (10.4.4)

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Apple Remote desktop connections to anoter compter though the internet

I recently purchased Apple Remote Desktop 3.2 and I was told that it can be used to remotely connect to another computer at my office from my home. I have tried to add it by add computer by address but it comes up with an error message and can not connect. I am sure I have the right IP and user name/password. If you can please give me any documents on how to do this task and or tell me step by step how to do it. thanks I just want to remote log in in to a mac that on another network using remote desktop. Any help would be awesome. Thanks

The subject of connecting ARD via the Internet has been covered here many times already. Search the forum for "Internet" and you should find multiple posts on the topic. You can also look at this web page if it's back on line (it was down when I last tried it):
http://www.starklmc.com/ard.htm
It should help, though you may have to refer to your router's documentation for specifics on opening and forward ports in that particular unit.
Regards.

Remote Desktop Connection stop working after upgrade from 10.5.8 to 10.6.1

I too could not connect to a W2K3 server with RDC 2.0.1 after upgrading from Mac OS X, 10.5.8 to 10.6/10.6.1. I have another Mac which is on 10.5.8 and connect fine with the same version of RDC 2.0.1 as well as other PC with Terminal Service Clients.
There is no change on the server side. I have uninstalled and reinstalled RDC 2.0.1 several time and it did not resolve the issue. To rule out firewall/network, I tested with another remote desktop application called CoRD (for Mac) on the same laptop running SL 10.6.1 and it connected to the same W2K3 server fine.
One thing that is worth mentioning (in my case), when it does not connect, RDC totally quit (not running anymore. Not minimize, no cannot connect error message, no little dot on the Dock for RDC, nothing) right after I put in the credential in. When looking at the log entries that are related to RDC in the Console application, I see the following
machine 10.6.1. with RDC 2.0.1 (non-working)
9/22/09 1:17:16 PM [0x0-0x3a03a].com.microsoft.rdc[468] objc[468]: Class NLAssertionHandler is implemented in both /Applications/Remote Desktop Connection.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib and /Applications/Remote Desktop Connection.app/Contents/MacOS/../Frameworks/RDCPAL.framework/Versions/12/RDCPAL . One of the two will be used. Which one is undefined.
On the 10.5.8 machine with RDC 2.0.1 (working), I see the following entries
9/22/09 1:13:23 PM [0x0-0x24f24f].com.microsoft.rdc[5502] objc[5502]: Class NLAssertionHandler is implemented in both /Applications/Remote Desktop Connection.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib and /Applications/Remote Desktop Connection.app/Contents/MacOS/../Frameworks/RDCPAL.framework/Versions/12/RDCPAL . Using implementation from /Applications/Remote Desktop Connection.app/Contents/MacOS/../Frameworks/RDCPAL.framework/Versions/12/RDCPAL .
9/22/09 1:13:39 PM Remote Desktop Connection[5502] * _NSAutoreleaseNoPool(): Object 0x16a25c20 of class NSCFArray autoreleased with no pool in place - just leaking
Stack: (0x9277af4f 0x92687432 0x93062bf5 0x926ce0fb 0x9723dff5 0x9268d52c 0x92fd447a 0x92fd4753 0x92fd4a48 0x930375da 0x530bac 0x4831a2 0x483750 0x483c0b 0x47a811 0x4796ac 0x485dad 0x47d475 0x5099dc 0x574c70 0x4ade03 0x4ae65d 0x4ae6f7 0x4ac8dd 0x53260c 0x534187 0x4ae76a 0x4ae7d0 0x4ae88e 0x493925 0x4ae13d 0x533b1a 0x53da6c 0x94a48057 0x934b3155 0x934b3012)
Any help would be appreciated

Doing some more troubleshooting after my post above as I saw a couple of entries referencing Stop Light keep popping up in the log of the Console. I removed Stoplight and Cocoa Gesture (for good meausre) and RDC 2.0.1 started working. I think it is Stop Light which causes RDC stop working, but I don't have to time right now to put Cocoa Gesture back to confirm that. I might if I have the time or post here if you have Stop Light installed as well and removing it resolved the RDC issue for you.

Apple Remote desktop connection with different internet network

I did purchase "Apple Remote Desktop"in mac app store, it works well in the same wifi's network but when i try to use different network, but i won't connect.
It said " Please make sure Screen Sharing in the System preference", but it won't works as well.
Please help
Mac OS: 10.9.1
Apple Remote Desktop: 3.7.1

The first thing I'd suggest is that you talk to your network support group and make sure that the necessary IP ports, primarly 3283 and 5900, are open between the two networks. If those are blocked, ARD can't connect.
Hope that helps.

Apple Remote Desktop - Using it with a dynamic IP Address

Hello.
I'd like to use Apple Remote Desktop on a computer that has a dynamic IP. That makes it pretty hard to access the computer if the IP changes.
I remember that Timbuktu had a "find the computer" feature that would let you register an e-mail address and attach it to a computer running their software. you could use timbuktu to find the e-mail address, and their server would attach it the the machine's IP, and you'd always connect.
Does Apple Remote Access have any feature like this? If not, is there any way to access a machine when the IP changes periodically?
Thanks,
---------------S

Hi Steve
I've always used the free DynDNS service, coupled with DynDNS Updater software on the computer you want to access. The software reports to the service when its IP changes, and the service gives you a fixed domain name such as mycomputer.dyndns.org, which you can then use from ARD.
Matt

Remote desktop connection not working in windows 7 Pro x64 bit sp1 3389 port not working

i have still facing same problem in last two week in my system RDC not working . i have installed in my system windows 7 x64 bit Pro sp1 then i check 3389 port working or not in my system use the command netstat -a -o command in
command prompt but this is my bad luck its not woking in my machine after i have decide to change RDC listening port via registry i have change it 3389 to 3391 after restart my system, and
after again testing using same command but no any change again rdc not listening . After i have search this issue on search engine google bing and microsoft , i have found more solutions but i have try one
uninstalled two microsoft updates first is kb KB2621440 second is KB2667402 and after again restart my system and again installed KB 2667402 But not change i have already enabled Remote Desktop connection in windows 7 and select the option
any version computer running , i have try three and four time enable disable remote desktop connection in my machine . but not change i have all windows firewall disable and uninstalled anti virus they intalled in my machine , and using the Mcafee
stinger tools to scan my machine to remove virus but stinger is not found any thread in system. ihave already run this command in my system sfc /scannow Please Can you help me to fix this issue.

Hi,
When you try to start the Remote Destop Connection, what errors it showed out?
Could the other PCs connect this PC with the RDC?
So you have read this blog?
RDP connections might fail due to a problem with KB2621440 - MS12-020
Did you reinstalled the KB2621440?
Besides, did you follow this guide to enable the RDC connection?
Connect to another computer using Remote Desktop Connection
And also this guide?
Why can’t I connect using Remote Desktop Connection?
Please take a check with those settings again.
Best regards
Michael Shao
TechNet Community Support

Apple Remote Desktop Update w/o ARD

Software Update pops up "Apple Remote Desktop Update 3.3.1" on both of our Macs. We do not have Apple Remote Desktop on either computer. I am in the habit of installing any update that shows up but this one is a puzzle. I guess it wouldn't hurt to click install since it wouldn't find anything to update. What goes?
Bob

In every Mac, there's a component called ARD Agent. What it does is that it allows your computer to be added onto a Apple Remote Desktop list. That update updates the agent because when Apple releases a software update for the real Apple Remote Desktop, the other components need to be up to date as well in order to work properly. I don't know if this is the correct explanation, but I guess this is roughly how it works.
Message was edited by: I love my macbook!!!!

Is it possible to connect to a Windows computer with Apple Remote Desktop?

Hey!
I just bought Apple's Remote Desktop program and I love it!
The only problem I have is that I can't just conncect to a Windows computer.
I need to do this!!
I saw in a screenshot in the Mac App Store that the Apple Employey had connected to a Windows computer so I thought it would work just fine.
Thanks!

Should be, though I have no personal experience using it. VNC seems to be touchy with ARD, so if Vine doesn't work, you might want to try another version. Or just use Microsoft Remote Desktop Connection Client for Mac or a service such as LogMeIn; those would give you the same capabilities and probably be less fuss and bother.
Regards.

TS2832 My laptop, after updating to Apple Remote Desktop 3.7.1 , won't boot...I get a grey square box saying I have to restart my computer by holding down the start up key. I reset the pram, and it worked for about 5 days, now nothing works??

My laptop keeps shutting down to a square box with writing that says, you must restart your computer. Use the start up key and hold it down. athen it has some writing looks like german or dutch also in the box. The first time it did this, I updated to Apple Remote Desktop 3.7.1 and I reset the pram and it worked fine for about 5 days. Then it started doing the same thing, but this time resetting the pram doesnt work for repair, and I also cant start up in safe mode now. Any ideas what happened, or suggestion on a fix for this?????
Any help would be appreciated!!!!!!

My laptop keeps shutting down to a square box with writing that says, you must restart your computer. Use the start up key and hold it down. athen it has some writing looks like german or dutch also in the box. The first time it did this, I updated to Apple Remote Desktop 3.7.1 and I reset the pram and it worked fine for about 5 days. Then it started doing the same thing, but this time resetting the pram doesnt work for repair, and I also cant start up in safe mode now. Any ideas what happened, or suggestion on a fix for this?????
Any help would be appreciated!!!!!!

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

Remote desktop connects, black screen, disconnects after a few seconds

I have several servers running Windows Server 2012 R2. These servers are used for testing, and are members of a domain which has two DCs, each of which are running DNS Server.
Yesterday I noticed one of the servers was having an issue with its remote desktop connection. If I try remoting into this machine, it connects to a black screen, sits there for 2-3 seconds and then promptly disconnects. No error message is given. I tried
this from a couple different Windows 7 machines, and got the same result. I tried from my wife's iMac, which runs Jump Desktop, and too was met with the same result.
I can, however, remote into this machine via RDP from my work-issued laptop, which is running Windows 8. However, I cannot remote into the problem machine via Remote Desktop Connection from one of the 2012 R2 servers--I am met with the same result as the
other machines: connect, black screen for 2-3 seconds, disconnect without error.
I can remote into all of the other 2012 R2 servers without issue from any machine, including the iMac. I am experiencing this problem on one server only.
Since it is a test server, I reinstalled Windows from scratch this morning. This meant formatting the SSD and wiping everything out. I reinstalled the drivers, joined the server back to the domain and installed all of the updates available from Windows Update.
And rebooted. And yet, the problem persists!
I tried troubleshooting the "usual suspects," like turning off Windows Firewall, disabling antivirus software (currently none installed), disabling IPv6, setting a static IP instead of using DHCP, etc. I did notice the network adapter said it was
on a Network, not a Domain Network. I corrected DNS settings, and the network reidentified itself as being on the ParietalBone.net network. And yet, the problem persists. Remote Desktop to this server still yields a black screen for 2-3 seconds, followed by
a disconnect--EXCEPT from the aforementioned Windows 8 machine.
I looked in the TerminalServices-LocalSessionManager log on the offending server, and there are no errors. I only see repeated entries that say "Session X has been disconnected, reason code 12," where X is 1 or 2. On a couple occasions, the reason
code is 11. But I don't see any errors indicating a breakdown in security negotiation.
Without any robust logs or debug details, I'm at a loss of where to look for a solution.

I am cautiously optimistic that this may have been resolved.
The network card in the computer was only a 10/100 built-in card, so I replaced it with a 1Gbps card. Interestingly, this did NOT resolve the issue. I ran netsh to check on the state of the chimney offload, but it was already disabled.
In the network card properties, I changed the link speed and duplex from automatic to 1Gbps full, re-ran "netsh int tcp set global chimney=disabled" and rebooted. The problem persisted.
And so I went to the network card properties and set IPv4 Checksum Offload, Large Send Offload (three of these -- IPv4, v2 IPv4 and v2IPv6) and TCP Checksum Offload (IPv4 and IPv6) to Disabled. Jumbo Frames were also disabled. I rebooted again.
After the subsequent reboot, I was able to connect to this Server from machines that previously gave me difficulty. The only machine I haven't been able to test today (I'm in the office) is my wife's iMac, which is at home. However, I was able to bring this
server up via Jump Desktop on my iPad, so I'm suspecting that perhaps one of the offload options was to blame. I'm not sure why this would allow me to connect from some machines but not others. And as noted above, I have many other machines running Server
2012 R2 and they are NOT experiencing this problem. And I've not done any tinkering with network settings on any of them, so their chimney and offload settings are all in the default configuration.
Regarding the other items -- NIC team, virtual machine, etc. -- there was no NIC team, no SRIOV and no RDMA involved.
I had to turn IPv6 off on this machine, and only on this machine, because having it enabled was causing a lot more problems. DNS registration would keep failing, it couldn't pull Group Policy, it couldn't get time sync with the DC, etc. The servers are all
set up with static IPv4 addresses. The router supports IPv6 but I'm not actually using it, so disabling IPv6 wasn't a concern to me.

Apple Remote Desktop not connecting

I have set up new iMac with OSX.8.3 and released the remote administration as I did before on many other devices.
In the Apple Remote Desktop window I can see the computer and it presents itself as any other computer also, to which I have access to (available, current user etc)
However, when I try to connect I get in the LAN immediately "connection failed".
From outside via VPN I get this message:
Please make sure that the remote administration (in System Preferences "Shares") is enabled on the computer to which you want to connect. Also make sure that your network connection is working correctly.
Here, after all, is an indication, albeit an improper. I can see the computer in the list of the ARD window and that it is available. But cannot connect either
I have tried with and without firewall, with no success. In addition, in the firewall the Remote Administration is enabled.
I am little perplexed. (With TeamViewer I can connect)

Thanks a lot for your help
TeenTitan wrote:
while connect to the local network.
is the computer on and awake when you try to connect?
Yes it is
on the new imac, have you verified remote management is enabled?
Yes I did (the computer IS visible in the Remote Desktop list, I can see what app is running, which user account is active )
if no, have you tried enabling it? (apple menu, system preferences, show all, sharing, check remote management)
its correctly done
If yes, have you tried unchecking it, and then re-checking it?
Will try it
if still no, is the user your try to connect with listed in remote management?
Yes it is listed (however I checked the option for all user)
if so, what about deleting and then re-adding the user your try to connect with?
Will try that
if no, what about adding the user to the list?
I was creating already a new user, no improvement
while connected to the same lan as the imac. Have you tried deleting the computer record for the imac from your ARD, and re-adding the client?
Will try that
Is both computers connect to the network the same way? if so, what are the IP address you get on both computers?
yes they are. We have manual attributed IPs in the same range

Remote Desktop Connection for Mac - connection lost after a minute idle

Hi There,
I am trying to connect from a Macbook Pro to my work (XP) machine using the latest Remote Desktop Connection for Mac.
It used to work fine, and recently it has been dropping the connection if I've not been 'active' for a minute or so.
What is confusing is that it is not always like this. Some days, I can leave it inactive for hours over lunch etc, and I'll come back and it will be fine. And just the other day, in the morning it dropped me out ever minute or so I was inactive, and then the afternoon was fine, and the evening was troublsome again.
Our administrators had not changed anything during that time, nor had I changed anything on my XP machine at work, or my Mac at home.
I connect via a wireless connection.
These problems occur when running on battery and when plugged in.
Any thoughts?
Thanks,
ThreeIsles

Since RDC is not an Apple product, you should post your question on Microsoft's own forums for their Mac version of RDC:
http://www.officeformac.com/ProductForums/RemoteDesktopConnectionClient/

Can I use Apple Remote desktop to connect over the internet?

I would like to use Apple Remote Desktop to connect back to my MacPro desktop at home while I am on my Macbook Air at work. Will I need a static IP from my service provider to do it.

Hi
It's not absolutely necessary but it would be more useful if you did have one. Most ISPs will require you to have a business class broadband service at your home rather than a residential one. These cost more (a lot more in some cases) than a residential service. Call your home location's ISP and discuss it with them.
If the cost is too much then you could go for a DynDNS account which is free. The details of this account would be configured in the whatever you're using as a firewall at your home's location. This assumes the firewall has the facility to add such an account. Thereafter it's just a question of configuring the port fowarding feature of that firewall.
A potentially 'big' problem though is whether or not your workplace will allow that kind of traffic out of their network. This would be something you'd need to discuss with them first.
HTH?
Tony

Apple remote desktop will not show my computer screen on class screens

Hi
I hope someone can help. i have just set up a mac suite running latest OS X 10.10 using apple remote desktop. The system is a bit sensitive but mostly works fine. The odd computer drops off etc.
However, I want to be able to show the teacher computer on all of the class screens as the projector screen is quite small at the front of the class. When I set up screen share it says it is working but it does not show on their screens. They do get a screen sharing message on the menu bar of their computers but nothing happens. Am I missing a setting? I think I am doing right!
thanks
Tim

Hi jsyedu129,
Wondering if you found a solutions to your problem. I'm having the same problem. Can't not share my screen with classroom computers. Love to know if you have got this to work.

Apple Remote Desktop - connect to computer after their password changed?

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