Apple Remote Desktop - Lists

I'm using ARD to manage about 120 macbook airs across my middle school. I primarily use it to spotcheck what students are doing. I made lists in ARD by grade level, turned on all computers one grade level at a time and added them to the appropriate lists. Everyone was in the right place. Now, when I go back and want to see what sixth graders are doing, I see some of the eighth graders in the wrong list. It seems like names are randomly skipping around across lists. It's really a management mess. Any fixes you can suggest?

I'm not sure of the exact sequence of events that causes this, but on my network it's because computers are shifting around IP addresses. So an 8th grade computer in the 6th grade list is the current user of an IP that belonged to a 6th grader when you created the list.

Similar Messages

Apple Remote Desktop Not Listed in Sharing

Hey everyone,
I'm trying to enable a laptop with the apple remote desktop service so i could connect to it from my computer. I have done this with other computers in the office and each of them had "Apple Remote Desktop" listed in the Sharing left-side pane under "Service" but this one doesnt.
How do i add it?
im fairly new with ARD...
cheers.
Martin

If the system is Mac OS X 10.5 or 10.6, the item will be titled "Remote Management" in the Sharing preference.
Regards.

Apple Remote Desktop Update w/o ARD

Software Update pops up "Apple Remote Desktop Update 3.3.1" on both of our Macs. We do not have Apple Remote Desktop on either computer. I am in the habit of installing any update that shows up but this one is a puzzle. I guess it wouldn't hurt to click install since it wouldn't find anything to update. What goes?
Bob

In every Mac, there's a component called ARD Agent. What it does is that it allows your computer to be added onto a Apple Remote Desktop list. That update updates the agent because when Apple releases a software update for the real Apple Remote Desktop, the other components need to be up to date as well in order to work properly. I don't know if this is the correct explanation, but I guess this is roughly how it works.
Message was edited by: I love my macbook!!!!

How can I get Apple Remote Desktop to disappear from my App Store updates list?

My Apple Remote Desktop software shows up in my App Store updates list. But I have already updated it to version 3.6.1 and it shows as "Installed". It is greyed out and will not go away. Any ideas on how to make it disappear is most appreciated.

All the suggestions I have read have not worked for me.
But you can try:
Running Software Update from the Apple Menu
Logging in to the Mac App Store with the account that purchased ARD
Deleting various Apple Store .plist files
NB I haven't tried removind ARD and reinstalling.

Apple Remote Desktop - Users constantly appear and disappear in All Computers List

I have a problem and I am thinking it is probably some kind of broadcast error on my network, but why not question Apple Remote Desktop in the process? Computers seem to flicker from available to unavailable. I think they are actually on. If I send a task out while it shows availbe it does complete even though it flickers on and off throughout the package install. However it will not let me send out installs when it say unavailable (as expected). If I am lucky I can catch the systems when they show available and the installs work. I have deleted preferences and re-installed ARD. I am using 3.7
Personally I think it is my switches and Bonjour. Does anyone else have this issue and a work around?

Hey Madoser,
I had the same problem. I administrate around 30 macs, which I undrestand isn't much.....I was having issues with ard after updating to mavericks. I decided to do a complete erase and reinstall on my machine. This was't because of ard, mind you. I was having all kinds of problems. Nothing unexpected as far as I'm concerned but after doing things, my ard problems went away. It's only been a day, but everything is working like a dream.
I'll make sure

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

Using Apple Remote Desktop to Deploy Filemaker Pro 10 /Create Filemaker pkg

I need to deploy Filemaker Pro 10 to a number of Macs in our office, all of them with Apple Remote Desktop installed.
I have the FileMaker Pro 10 installation file (it's listed as an .app) and the text file called "assisted install."
If I have these two files in the same folder, I can run them and it will allow myself (or the user) to install FileMaker with only a few "continue" clicks.
I am, however, trying to streamline the process by creating a package (.pkg) so that I can deploy the software using Apple Remote Desktop (I'm using version 3.2.2).
I am, however, a Package Maker novice, and am not sure if this is more pain than it's worth.
Is there anyone out there who has done or tried to do something similar to what I'm trying?
Is there another way using Apple Remote Desktop (besides controlling each individual pc to install the program) to deploy FileMaker Pro 10?
Thanks in advance for any help.

Thanks for the suggestion. Since I don't want to spend money, I decided to go with InstallEase from LanREV.
As I was getting ready to write this off as done, one possible problem occured to me.
When FileMaker installs, it automatically puts in the username as whatever the current installing user is. You might not be able to answer this, but I'll ask anyway.
If I use InstallEase to take a snapshot of my system before install, then after, and use that package to deploy... is it going to show my name as the username on everyone's systems, or will it figure it out on its own?
I'm going to see if I can scrounge up a test mac to see if my theory proves correct or not, but in the meantime, feel free to answer if you already know what will happen.

Apple Remote Desktop issues in Mavericks

After upgrading to Mavericks from Snow Leopard on my MacBook Air, Apple Remote Desktop skewed all my lists. I can no longer control any of my client machines (even after I updated to clients to 3.7.1) and the overall performance is choppy at best. I am able to control client machines that have a static IP i.e. Servers etc., but ARD does not see any DHCP clients when scanning ethernet or wireless and will not let me control or view any existing clients that I maintained prior to installing Mavericks. Anybody else experiencing problems with ARD in Mavericks?

You might try to turn off the firewall on the client. Yes, this appears to be a bug. If you can connect to the client thru SSH you can use this:
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --getglobalstate
That should return:
Firewall is enabled. (State = 1)
Then you can run:
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --setglobalstate off
That should return:
Firewall is disabled. (State = 0)

How do I purge old computers in apple remote desktop?

Greetings,
I use Apple Remote Desktop (ARD) quite extensively (I work in I.T.). When an employee gets terminated, their equipment will get re-used. However, their computer still shows up in ARD. Is there a way to purge computers off ARD?

You should be able to just select the computer(s) in the All Computers list and press the Delete key on your keyboard.
Regards.

Copying items in Apple Remote Desktop

According to the manual, you should be able to copy items between the local and remote computer, either by dragging or by selecting "Copy Items" button.
But each time I try, it gave me an error message saying the "This task is not supported on the remote computer" or "Copying to this computer: Failed on all"
Is there any privileges that I need to turn on before I can copy to and from the computers? I can't find it anywhere in either the manual or preferences.

Yes, you have to enable copying on the client Mac by going to System Preferences, selecting Sharing and clicking the Services tab. Select Apple Remote Desktop from the list and click the Access Priveleges button (authenticating first if required). Then check the Copy Items box.
Macbook Pro Core 2 Duo
Mac OS X (10.4.9)

Apple Remote Desktop not connecting

I have set up new iMac with OSX.8.3 and released the remote administration as I did before on many other devices.
In the Apple Remote Desktop window I can see the computer and it presents itself as any other computer also, to which I have access to (available, current user etc)
However, when I try to connect I get in the LAN immediately "connection failed".
From outside via VPN I get this message:
Please make sure that the remote administration (in System Preferences "Shares") is enabled on the computer to which you want to connect. Also make sure that your network connection is working correctly.
Here, after all, is an indication, albeit an improper. I can see the computer in the list of the ARD window and that it is available. But cannot connect either
I have tried with and without firewall, with no success. In addition, in the firewall the Remote Administration is enabled.
I am little perplexed. (With TeamViewer I can connect)

Thanks a lot for your help
TeenTitan wrote:
while connect to the local network.
is the computer on and awake when you try to connect?
Yes it is
on the new imac, have you verified remote management is enabled?
Yes I did (the computer IS visible in the Remote Desktop list, I can see what app is running, which user account is active )
if no, have you tried enabling it? (apple menu, system preferences, show all, sharing, check remote management)
its correctly done
If yes, have you tried unchecking it, and then re-checking it?
Will try it
if still no, is the user your try to connect with listed in remote management?
Yes it is listed (however I checked the option for all user)
if so, what about deleting and then re-adding the user your try to connect with?
Will try that
if no, what about adding the user to the list?
I was creating already a new user, no improvement
while connected to the same lan as the imac. Have you tried deleting the computer record for the imac from your ARD, and re-adding the client?
Will try that
Is both computers connect to the network the same way? if so, what are the IP address you get on both computers?
yes they are. We have manual attributed IPs in the same range

Apple Remote Desktop

I have an issue with apple remote desktop, and a network account.
i have install the app in my desktop network account, once the application finish installing.
Asks me for a password, i change the password input the serial number import the list.
Once all is done close the application, came back to ARD, and asks me for the password, after inserting came back with wrong password, so i have to change it . then all my setting are lost no list are there and sometimes ask me to input the serial number.
Feeling lost here.

My first guess is that your network account does not have administration privileges to the system. That can cause ARD to not save the password even if you provide a valid user ID and password to install the application. If your account indeed does not have admin privileges, you need to log into the system with an administrator account to launch the ARD app at least once. It should then hold the password and allow you to use the app from your normal account.
Hope this helps.

Apple Remote Desktop Update Kills Quicken 2007

Today this update (3.8.2v1.1) to Apple Remote Desktop Client loaded and now Quicken 2007 will start but will not quit and after telling it to quit it's windows are screwed up with toolbar missing. Only change to my system since yesterday's no problem use of Quicken was this update. I don't use Apple Remote Desktop, but I DO USE QUICKEN 2007 which is now unuseable. How do I get rid of this update or the ARD application or otherwise solve this problem?
Russell G
iMac 24' 2007 OS/X Mavericks 10.9.5

That's not a thing that can happen. Your problem with Quicken is unrelated to the Remote Desktop Client Update 3.8.2 v1.1.
There were several OS updates recently, which could have affected Quicken, though more likely its just something else that went wrong with Quicken that is causing the problem.
You should try to clear your Caches and Saved Application State folders in your user Library to see if it helps:
1. Quit all open applications (especially Quicken)
2. Click on Finder in your Dock
3. Select the "Go" item in your Menu Bar and while it is open, hold the Option key on your keyboard
4. Click on the "Library" option that appears in the list
5. Finder will now display your user Library folder
6. You will find both a folder for Caches and one for Saved Application State
7. Open, select all contents, and trash all contents for both folders. DO NOT TRASH the folders themselves, only the contents.
8. Immediately select the Apple Logo in the Menu Bar and log off or restart your computer. When prompted, uncheck the "reopen windows when logging back in".
9. Log back in after log off/reboot. Try loading Quicken.
If you are still having trouble, contact Quicken support: http://quicken.intuit.com/support/mac.jsp

Apple Remote Desktop - Where do I start?

I need some help. I have three Macs at home and one at my moms. I bought ARD today and installed it. I can only control one Mac. Can anyone walk me through the process of finding and establishing a client? When I put in an IP address, ARD cannot find it.
Need Some Help!

Ok first, you need to make sure that ARD is allowed on the client machines. to do this go to System preferences -> sharing -> Check the Apple Remote Desktop option.
Next turn ARD on your computer and go the scanner window drag the computers to the All computer list and input their passwords and usernames.
After that you should be able to click on the all Computers list and double click on any of the computers and take control.
The one at your moms will have to be setup through forwarding ports through her router at her house. If you do a search on port forwarding or ARD over the internet you should be able to find lots of info.

Unix security and privacy setting unix command via apple remote desktop

Could someone guide me on the unix command to set System Preferemces Security & Privacy to xx minutes [see screenshot please] via Apple Remote Desktop.
https://dl.dropbox.com/u/5485939/osx_screenshots/sys%20pref%20security%20privacy .png
Thank you,

Pereference tend to be stored for the computer as a whole
/Library/Preferences/
or specifcally for the user
/Users/USERNAME/Library/Preferences/
well when I set required password for XX minutes... I see that
/Users/USERNAME/Library/Preferences/com.apple.screensaver.plist modfication date & time changes to the current time & date... hMMM maybe the setting we want is stored here? Can we test this?
If I check require password and then do the terminal command:
defaults read ~/Library/Preferences/com.apple.screensaver
I see
    askForPassword = 1;
    askForPasswordDelay = 0;
    tokenRemovalAction = 0;
turn it off
run the terminal command;
defaults read ~/Library/Preferences/com.apple.screensaver
I see:
    askForPassword = 0;
    askForPasswordDelay = 0;
    tokenRemovalAction = 0;
so I can turn it on with
defaults write ~/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
and I can turn it off with
defaults write ~/Library/Preferences/com.apple.screensaver askForPassword -bool FALSE
So if a user is logged into a computer. I could send unix command as current console user.
defaults write ~/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
BUT what if the user is logged out? or there are more then one user on the computer?
then I could run unix command as user root and send
defaults write /Users/USERNAME/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
(replace USERNAME with the user's short name.)
but what if I don't know the user name? or names
send unix command as root
ls -al /Users/
get back a list of folders
bob
surely
shares
and then do
send unix command as root
defaults write /Users/bob/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
defaults write /Users/surely/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
you could also do some thing like
defaults write ~/Library/Preferences/com.apple.screensaver askForPasswordDelay -integer 5
if you want to change the period of time to lock to 5 seconds
or
defaults write ~/Library/Preferences/com.apple.screensaver askForPasswordDelay -integer 900
(900 seconds / 60 seconds = 15 minutes)

Apple Remote Desktop - Lists

Similar Messages

Maybe you are looking for