Apple Remote Desktop Not Listed in Sharing

Hey everyone,
I'm trying to enable a laptop with the apple remote desktop service so i could connect to it from my computer. I have done this with other computers in the office and each of them had "Apple Remote Desktop" listed in the Sharing left-side pane under "Service" but this one doesnt.
How do i add it?
im fairly new with ARD...
cheers.
Martin

If the system is Mac OS X 10.5 or 10.6, the item will be titled "Remote Management" in the Sharing preference.
Regards.

Similar Messages

  • Remote Desktop: Apple Remote Desktop NOT showing in the Sharing Area

    I have installed the latest Apple Remote Desktop to both my Admin and client computer. In Preferences>Sharing Apple Remote Desktop does NOT show up as a choice to be clicked. Is there something that I have missed?

    I have installed the latest Apple Remote Desktop to both my Admin and client computer. In Preferences>Sharing Apple Remote Desktop does NOT show up as a choice to be clicked. Is there something that I have missed?

  • Apple Remote Desktop not connecting

    I have set up new iMac with OSX.8.3 and released the remote administration as I did before on many other devices.
    In the Apple Remote Desktop window I can see the computer and it presents itself as any other computer also, to which I have access to (available, current user etc)
    However, when I try to connect I get in the LAN immediately "connection failed".
    From outside via VPN I get this message:
      Please make sure that the remote administration (in System Preferences "Shares") is enabled on the computer to which you want to connect. Also make sure that your network connection is working correctly.
    Here, after all, is an indication, albeit an improper. I can see the computer in the list of the ARD window and that it is available. But cannot connect either
    I have tried with and without firewall, with no success. In addition, in the firewall the Remote Administration is enabled.
    I am little perplexed. (With TeamViewer I can connect)

    Thanks a lot for your help
    TeenTitan wrote:
    while connect to the local network.
    is the computer on and awake when you try to connect?
    Yes it is
    on the new imac, have you verified remote management is enabled?
    Yes I did (the computer IS visible in the Remote Desktop list, I can see what app is running, which user account is active )
    if no, have you tried enabling it? (apple menu, system preferences, show all, sharing, check remote management)
    its correctly done
    If yes, have you tried unchecking it, and then re-checking it?
    Will try it
    if still no, is the user your try to connect with listed in remote management?
    Yes it is listed (however I checked the option for all user)
    if so, what about deleting and then re-adding the user your try to connect with?
    Will try that
    if no, what about adding the user to the list?
    I was creating already a new user, no improvement
    while connected to the same lan as the imac. Have you tried deleting the computer record for the imac from your ARD, and re-adding the client?
    Will try that
    Is both computers connect to the network the same way? if so, what are the IP address you get on both computers?
    yes they are. We have manual attributed IPs in the same range

  • Apple remote desktop not working

    Just upgraded to Mavericks and can not use apple remote desktop.  I bought my copy of ARD from the store.  Anyway of getting this fixed?

    Hi ikarous79,
    If you are having issues with Apple Remote Desktop under Mavericks, you may want to make sure you have updated to ARD 3.7, which was just released recently. You may find the following article helpful:
    Apple Support: About Apple Remote Desktop 3.7
    http://support.apple.com/kb/HT5896
    Regards,
    - Brenden

  • Remote Desktop not listed in Applications, but installation says it's already installed

    When I try to install Apple Remote Desktop, I get a message that says a more current version is already installed. I look in Applications and see no reference to Remote Desktop.
    1) Does Max OS X Lion 10.7.3 come with Remote Desktop installed, as some documentation suggests?
    2) If so, where is it?
    I'm trying to remote from macBook Pro to a windows server via ip address

    If you are connecting from a Mac to a Windows server,
    you should really be using Microsoft Remote Desktop Mac.
    Get it here:
    http://www.microsoft.com/mac/remote-desktop-client
    As far as Apple Remote Desktop, each Mac ships with the
    server.  It is the client, what you use to connect to another
    mac, that requires a download and is $79.99 at the MacApp Store.
    The server function is integrated into OSX and is not visible as an
    app.

  • Apple Remote Desktop not connecting to O2 Wireless Box

    I've successfully got Apple Remote Desktop to connect to, view and control various Macs connected to numerous routers.
    But the O2 Wireless Box doesn't want to play ball and I simply can't figure out why it won't allow me to connect.
    Using http://portforward.com/english/routers/port_forwarding/O2/O2-TG585v7/Apple_Remot e_Desktop.htm as a guide (this was the only O2 router it referred to), I'm forwarding ports 3283, 5900 & 5988 but I simply can't connect using Apple Remote Desktop via the Internet.  It just sticks on 'Connecting...' and then goes to a failed message.  It suggested that, perhaps, Remote Desktop isn't enabled on the other machine ... but it is.
    It seems to be something very odd about the router (it doesn't even allow remote management of the router as O2 removed that functionality fearing it was 'too dangerous' to allow the end user access to this) and I'm wondering whether there's something else I need to do to make the connection.
    Can anyone give me as guidance on this please?  It's driving me crazy!

    Hi Jason,
    It is often difficult to explain a problem, so don't worry. Let's break it down.
    Firstly, does ARD work when you are at your place of work? - can you control a mac?
    If so, this is good.
    Ok, from work you need to access your router and find your public IP address, you only have one. You will often find this is the status page.
    The IP is usually a class A address starting with 80 or 90, but this obviously isn't always so, depending on your ISP and region. make sure you are not using the router's local lan IP! You will also need to make sure your home router is allowing ARD ports through!
    You now need to port forward the ARD ports to the mac you want to control, which I believe you have done. For example, port 3283 > IP address of remote mac.
    I know when I did this, I just opened up all ports for a couple of minutes just to get it working, then I locked access down. If you havn't done so then you need to enable remote management on your work router so you can configure it at home.
    On your mac at 'home' open ARD, and go to file> add by address and enter the PUBLIC IP address. You will also need to enter the admin user name and password for the said mac.
    That's it, you should have control.
    If your macs at work and home have a firewall enabled then you will need to update your rules.
    Good luck!

  • Why is Apple remote desktop not working?

    I have 4 machines in a remote office that I need to connect to using ARD 3.6. I have a VPN connection working and am able to successfully control all but one of the machines. I have checked all of the settings and have confirmed that the Mac that ARD is not working has all of the same sharing preferences as the machines that are working. All of these machines are on the same network. All of the machines are running OS 10.8.x. All machines that I am able to connect to are running 10.8.3 but the one I can't is only at 10.8.2, but that is only because I haven't been able to remote into it yet to perform the OS update. The weird thing is that I can see the unresponsive Mac (can see the IP address, the version of ARD, OS version, etc.) but I simply can't connect to it to control or observe using ARD. I am however able to use TeamViewer from a remote Windows PC.
    Can someone provide some ideas as to what  to check and or how to fix this? TIA.

    Do you have remote login enabled?
    Have you tried using the kickstart command to restart the ARD Client?
    http://support.apple.com/kb/HT2370?viewlocale=en_US&locale=en_US
    If it's not enabled you will need to call a user or someone at the location and have them check the box to enable remote login.
    In the past the ARD client has 'stalled' forcing me to restart the agent. Another option would be to have someone restart the machine for you.
    I have actually had to use ssh to uninstall and re-install the client software due to corruption or ??.
    Let me know what the outcome is. I see this was from May so let me know either way.
    Thanks

  • HELP - Installing Photoshop CS3 Extended using Apple Remote Desktop

    Hello,
    I have 12 MacPro's in a classroom. Is there a way to Install Photoshop CS3 Extended using Apple Remote Desktop (not on a server) to all the computers at once?
    Thank you very much.

    I don't have access to stand-alone PS CS3, only the Design Premium CS3 disc, but that includes Photoshop, so they're probably the same system. In any case, it does not use a standard Apple packaging scheme, instead using a custom mess of hollow folders, app packages, disk images, shared resources, and xml config files.
    I briefly went ahead with the idea of doing an install, looking for what had been installed, and bundling up that virgin copy using Package Maker; but installing it elsewhere — with Installer, nevermind ARD — failed or left me with a 'crashy' copy of the apps. Maybe I just stink at making packages of other people's software, but my guess is that Adobe's installer throws files into nooks and crannies all over, or does a importantly-different install depending on your hardware/software config. In any case, I gave up and made an updated hard drive image including the new software. Deploying that worked fine.
    Sorry I didn't have better news. Good luck. Joel

  • Reset (stop and start) Apple Remote Desktop

    Log in SSH to my xServe, I want to reset (stop and start) the Apple Remote Desktop service of the sharing system preferences of my server. I'm looking for a command: systempsetup -set...

    kickstart can do this and much much more.
    http://docs.info.apple.com/article.html?artnum=108030

  • Apple remote desktop will not show my  computer screen on class screens

    Hi
    I hope someone can help. i have just set up a mac suite running latest OS X 10.10 using apple remote desktop. The system is a bit sensitive but mostly works fine. The odd computer drops off etc.
    However, I want to be able to show the teacher computer on all of the class screens as the projector screen is quite small at the front of the class. When I set up screen share it says it is working but it does not show on their screens. They do get a screen sharing message on the menu bar of their computers but nothing happens. Am I missing a setting? I think I am doing right!
    thanks
    Tim

    Hi jsyedu129,
    Wondering if you found a solutions to your problem. I'm having the same problem. Can't not share my screen with classroom computers. Love to know if you have got this to work.

  • How can I get Apple Remote Desktop to disappear from my App Store updates list?

    My Apple Remote Desktop software shows up in my App Store updates list.  But I have already updated it to version 3.6.1 and it shows as "Installed".  It is greyed out and will not go away.  Any ideas on how to make it disappear is most appreciated. 

    All the suggestions I have read have not worked for me.
    But you can try:
    Running Software Update from the Apple Menu
    Logging in to the Mac App Store with the account that purchased ARD
    Deleting various Apple Store .plist files
    NB I haven't tried removind ARD and reinstalling.

  • Apple Remote Desktop 3 screen sharing performance

    Apple Remote Desktop 3 screen sharing performance
    Apple should licence citrix terminal technology to improve screen sharing experience and performance over low bandwidth connections like the internet.
    ARD works very nice on LANs. But the screen sharing performance for remote offices really has to be improved. Look at Citrix and MS Terminal Server - these products work very snappy over low bandwidth connections like 3G UMTS or Cable, DSL.
    Also adding the terminal server technology (multi user over network) to the OS would be great. Not only redirect the hole client screen - map a GUI user session over the network for an admin while the user on the client has his own usual local session.
    The curtain mode is good beginning.
    Kind regards,
    Bjoern

    Hi,
    I mean that MS Terminal Server is a completely different beast, because you don't transfer the whole bitmap here as VNC or ARD does.

  • Why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

    why is it not possible to install apple remote desktop (from appstore bought earlier) on my new imac 21?

    hello Dahveed, thanks for your reply, i solved it with the help of the migration assistant from another mac - now it works (but before as more info: for my new imac it was not possible to install apple remote desktop from appstore (the install-button not available, the same as installed already...) - and i don't know why...? - is it possible that the reason is the number of owned macs?)

  • Apple Remote Desktop - Users constantly appear and disappear in All Computers List

    I have a problem and I am thinking it is probably some kind of broadcast error on my network, but why not question Apple Remote Desktop in the process? Computers seem to flicker from available to unavailable. I think they are actually on. If I send a task out while it shows availbe it does complete even though it flickers on and off throughout the package install. However it will not let me send out installs when it say unavailable (as expected). If I am lucky I can catch the systems when they show available and the installs work. I have deleted preferences and re-installed ARD. I am using 3.7
    Personally I think it is my switches and Bonjour. Does anyone else have this issue and a work around?

    Hey Madoser,
    I had the same problem. I administrate around 30 macs, which I undrestand isn't much.....I was having issues with ard after updating to mavericks. I decided to do a complete erase and reinstall on my machine. This was't because of ard, mind you. I was having all kinds of problems. Nothing unexpected as far as I'm concerned but after doing things, my ard problems went away. It's only been a day, but everything is working like a dream.
    I'll make sure

  • Apple remote desktop 3.7.2 has update that can not install. Product was purchased as shrink wrap

    I have just updated to Yosemite on my 2009 MBP and am informed that I have an Apple Remote Desktop update to apply in the App Store.
    Product was purchased as shrink wrap a few years ago with 3 user licences. However I can't apply the update
    Looking at the version numbers they seem the same at 3.7.2
    How can I get this updated so I am not pestered in the App Store?

    I was able to download the ARD 3.5.2 Client and take the customisations from the generated custom client installer.
    To do this you need to expand the Custom Installer to a directory somewhere (in this example I'll expand it to a directory on the desktop)
    pkgutil --expand CustomClientInstaller.pkg ~/Desktop/CustomClientInstaller
    Inside the expanded package, there are 3 files which are appended with "_entries" which seem to contain the customisations that are specified during the package generation process. So, we need to copy these to a temporary location...
    cp ~/Desktop/CustomClientInstaller/RemoteDesktopClient.pkg/Scripts/Tools/*_entries ~/Desktop
    Now, what we need to do is expand the ARD Client we just downloaded (3.5.2) and apply the customisations to it...
    pkgutil --expand RemoteDesktopClient.pkg ~/Desktop/RemoteDesktopClient
    cp ~/Desktop/*_entries ~/Desktop/RemoteDesktopClient/RemoteDesktopClient.pkg/Scripts/Tools
    pkgutil --flatten ~/Desktop/RemoteDesktopClient CustomRemoteDesktopClient.pkg
    You should now have an up-to-date customised ARD client. Note that I have not fully tested all of the options, such as creating users. It may be necessary to look at this post if the newly customised ARD client has problems creating a new user.
    Hope that helps

Maybe you are looking for

  • Reg creating Catalog Views through R/3

    Hi Guys, I am working on an internet sales application with backend as SAP R/3 ECC 6.0. We are not supposed to use CRM. Can someone tell me how to create them? I have to create Catalog Views. I tried to acess the SAP Note 998453 and 998458, but i am

  • How to import images edited in Capture NX-2 to Lightroom 3?

    I've just started using Lightroom 3 and I'm thrilled with what it allows me to do. However, I have many thousands of images that were edited in Nikon Capture NX-2. Now I want to import them into Photoshop Lightroom 3 and use Lightroom as my workflow

  • Problems.......

    Dear Friends How would you determine an output procedure other than the condition types? (Alternative method) How can we assign one credit limit to two customers? What is the functionality of negative posting in Billing document? What is Lump sum pay

  • Single or Multiple FM area for multiple company codes ?

    Hi All, I have two company codes assigned with two different chart of accounts and controlling areas. Now i have to implement Funds Management in our company. In this scenario does i need to create single or two FM areas. can any one guide through th

  • Raspberry Pi in a RDP scenario: What are you experiences?

    So has the customer realised why people spend money on proper clients yet?