Apple tv 2 never works for me

I spent hours on the phone to apple support when I bought the apple tv 6 months ago and it never worked unless plugged into my modem in the office directly. It seems to be something to do with the wireless network.... however, everything else on our 4 computers works well wirelessly. We never saw one film on this device and gave up. My laptop downloads films in itunes easily.... but not on the apple tv box. I should add it does play u-tube and previews..
Is this something to do with being in Australia and having little support for our wireless protocols here ?
Anyway...
After 6 months still unused, I have just updated ( 2 updates since my last attempt to watch a film), and guess what... the apple TV does not work. I choose film and go through to the final stage where it says that it can not find my account / password ! It asks me to go to iforgot.apple etc... however, I have not forgotten my password... it just doesn't work.
Extremely frustrating as we'd really like to watch a film tonight and again are left to watch rubbish tv...
We expect something that is so simple ( just streams video) to work easily but it seems troubleshooting and alot of time investigating is required to get this little sucker to work. Have I got preferences set somewhere in Apple land that is stopping films to download?
Not happy.

I've had similar issues in the UK with my ATV. I am able to stream photos and music from any of the other devices around the house, via wi-fi to it, but movies have been hit and miss. We have had 3 that have stopped during playback, telling us it will be another 1 1/2 hrs before it has loaded. We have ended up trying the following:
Resetting the ATV
Restoring it to factory settings
Trying different wi-fi channels
Using Ethernet (it's about a foot away)
Downloading movies way in advance of watching them
Our wi-fi signal is full strength with an average rate of 9.8MB and I don't have issues with drop-outs or impaired performance on any other device as far as I know. I've had to resume movies by renting them again on our Virgin Media service and get refunds from the iTunes store...
It's been really frustrating, but speaking to experts in my local Apple store and finally, Applecare, it appears that I may have a rogue unit. I'm sending it back for them to check as it is still under warranty.
Maybe you have similar?

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