Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.
Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.
You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671
Similar Messages
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Hi I am Del
I am trying to rent a movie on my Apple tv keep getting the message - verification required before you can make purchases you must go to the itunes store on your computer and verify your payment information
ThanksHave you paired your Apple Tv with your iTunes account? That's how rentals and purchases are billed. If, however, you have already done that it is possible that there is a glitch in the system. I've had that happen occasionally and it usually goes away if I reset Apple Tv. On one occasion that I didn't work so I had to go to iTunes and deauthorize and then authorize this computer. Also, check to see if your Home Sharing is on (under File in iTunes). Hope that helps.
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I can´t rent movies on Apple TV I keep getting this message: Verification Required Before you can make purchases, you must go to the ITunes Store on your Computer and verify your payment information ? Done and still aren´t able to rent.
Hi.
You will need an iTunes acount !! then just log in to it and confirm your card payment details.
I've don the same think!! good luck! it works for me. -
I have a Macbook Pro purchased brand new. I take high quality pictures for customers, these display perfect on my laptop but appear CORRUPT on a USB stick. What is causing this? I can't seem to fix this issue. PLEASE HELP!!
I really need this issue resolved it is driving me insane!!! How can the images appear perfectly fine on my laptop then when transferring over to a USB stick they just corrupt!?Check out this site:
http://osxdaily.com/2012/04/22/format-drive-mac-pc-compatible/
That will show you how to format a USB stick for use on both PC and Mac.
If the problem continues take it to an Apple store and have them check it out.
>Also what s exFAT?<
From:
http://en.wikipedia.org/wiki/ExFAT
"exFAT (Extended File Allocation Table) is a Microsoft file system optimized for flash drives.[3] It is proprietary and patented."
That first site explains it at length. -
Whenever I turn on my Apple TV, it get an error message that says "Have you forgot your password. You have attempted to log in too many times. Go to itunes store on your computer and get your password". I have logged into itunes store on my computer, but I don't know what to do next. I accessed my account on itunes store hoping that would give me a pasword or other useful information, but no help. What am I supposed to do?
I was not complete clear.
Since you never changed the settings in the advanced section of iTunes preferecnes, you have to chech that your music is really in the location setted in the folders reported in the advanced section. If not you have 2 ways: reset the position of this folders or in the actual disk organisation or in the pointing on the preferences.
If you press the reset button you just give to itunes its default setting as for the position of the music files: probably this will be a good choice if you have never changed any default preference.
But before I would check the folders and see if the songs are really there
In my iTune I have this, and I believe it is the default.
Users/YOURHOMEFOLDERNAME/Music/iTunes/iTunes Music -
A prompt comes up on my TV screen when I try and purchase a movie "before you can make any purchases you must go to Itunes store on your computer and verify your account information". Have tried to do this to no avail - all my purchase and address details
it is a problem with the latest update. nothing you can do will fix it, besides rolling your apple tv back to the last update.
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Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?
Thank you alleycat. I have two rental movies in my iTunes library in the rentals section top left of the window that have not been played. I have home sharing turned on on both my apple TV and my Mac. Both machines are completely software updated. I can see all of my owned movies in the Computer>Library>Movies section of the menus, but neither the rentals themselves nor a rental fouler are anywhere to be found on the apple TV. I dropped by the apple store on the way home from work and they suggested that it should be working just as you described, and suggested a restore, which I've performed. Still no rentals from the Mac library are visible on the apple TV. Any ideas?
Riversmith -
Okay my Apple TV is now asking me to go,to iTunes on my computer and verify my payment information. I only ever redeem iTunes cards and currently have a credit of dollars 26. I want to purchase but cannot because of this. In addition it is taking forever to access the iTunes Store and more often than not I get a message iTunes Store currently not available. Can anyone help? I sent an email to customer support but am yet to get a response
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Apple can't seem to help me with this verification of payment information message that I'm getting when I try to rent a movie. My payment information is correct, and they don't have any issues billing me for anything else. What can I do?
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I am not sure what I changed, but now when my Macbook Pro is turned on my iPad 2 will not let me download apps. It prompts me to login to itunes on my computer in order to download the apps. Any ideas?
You should not have to log into the iTunes store on your computer. I don't have to do that and I just tried on both my computer and my iPad to be sure. Try any or all of these things to see if it helps at all. The only exception I can think of would be if you were trying to download apps larger than 20MG via 3G on the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Quit iTunes on the iPad. Go to the home screen first by tapping the home button. Quit iTunes by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on the iTunes app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
Is it possible to burn purchased films from the iTunes Store to a disc?
Is it possible for me to purchase films from the iTunes Store on my iMac and then burn the film to a disc and watch on a DVD player?
No. And even if it were possible nobody here can give you that info!
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Question: when i try to purchase a movie or tv show from apple tv, the message comes back that I must go to itunes store on my computer and authorize the purchase, which I have done several times but apple tv still won't let it happen
Aladane wrote:
Why is it they claim to sell you something they do NOT intend on allowing you access to for the life of your account?
It is not Apple that decides this. Since Apple is just the retailer, they do not own the copyrights to the content they sell on the iTunes store, if the copyright owner decides to remove something from the store that you have purchased Apple must abide by the terms of their licenseing agreements and remove it. Regretablly this also removes the items from your purchase history. This is why it is up to you to download and backup all of your purchases if you wish to maintain your investment.
In the Apple KB article Downloading past purchases from the App Store, iBookstore and iTunes Store, and in many other places, it is clearly stated:
It is recommended that you always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store. For more information about backing up your library, see this article. -
When i use my laptop to make an iTunes store purchase, it always asks me to verify my account details by entering my credit card verification number. After i do this i then receive an email stating "Your Apple ID, ..., was just used to purchase ... from the iTunes Store on a computer or device that had not previously been associated with that Apple ID."
My Laptop is my home device and apart from purchasing app's on my iphone 4, i only use my laptop to make itunes purchases.I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".
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I have purchased a ringtone in the iTunes Store for my iPad, and I cannot find the download together with my music. I have received the invoice but I have no product. I am working with iOS6, if that helps. Can anybody help me?
I am confused. Do you mean you found the music, not the tones, or you can't find either?
If the former, then this is normal. You can't redownload tones from the Cloud. -
I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?
Very very likely that tax is applicable and tax is more than $0.01. You need to add a payment method for the tax. If you add a credit card, the girft card balance will be used up first.
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