Application Error, Unable to launch the application Blackboard Collaborate

Question

I recently updated to Java 7 so I could use this service. I called up Blackboard support when it would not load and they told me to clear Cache, try downloading new deployment file, disable Windows firewall and nothing worked. They then told me to delete all versions of Java I had installed and reinstall Java 6. Here are the execeptions in the error message. Below I posted the
JeNeLa report, can someone help me?
Thanks
JaNeLA Report - version 11.05.17
Report for https://sas.elluminate.com/site/external/recording/playback/link/meeting.jnlp?suid=M.443BA574762A8747628C022B8E8DE2&sid=329
Content type text/html;charset=utf-8 does not equal expected type of application/x-java-jnlp-file
The entity "copy" was referenced, but not declared.
com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://na-downloads.elluminate.com/web/download/12.0/video-client-windows-x86.jar
     at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
     at com.sun.deploy.net.DownloadEngine._downloadCacheEntry(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResourceCacheEntry(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResourceCacheEntry(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
     at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
     at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
     at java.util.concurrent.FutureTask.run(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
java.net.SocketException: Address family not supported by protocol family: connect
     at java.net.DualStackPlainSocketImpl.connect0(Native Method)
     at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
     at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
     at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
     at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
     at java.net.PlainSocketImpl.connect(Unknown Source)
     at java.net.SocksSocketImpl.connect(Unknown Source)
     at java.net.Socket.connect(Unknown Source)
     at java.net.Socket.connect(Unknown Source)
     at sun.net.NetworkClient.doConnect(Unknown Source)
     at sun.net.www.http.HttpClient.openServer(Unknown Source)
     at sun.net.www.http.HttpClient.openServer(Unknown Source)
     at sun.net.www.http.HttpClient.<init>(Unknown Source)
     at sun.net.www.http.HttpClient.New(Unknown Source)
     at sun.net.www.http.HttpClient.New(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
     at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
     at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
     at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
     at com.sun.deploy.net.DownloadEngine._downloadCacheEntry(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResourceCacheEntry(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResourceCacheEntry(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
     at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
     at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
     at java.util.concurrent.FutureTask.run(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)

Answer 1

Hi, I've missed three weeks of classes because of the same error listed above.  Everything was fine and Blackboard Collaborate Elluminate worked almost effortlessly for 5 or 6 weeks.  Suddenly I tried to log in for a live lecture and this error occurred.  Other students were having trouble and still are.  Tech support at the school couldn't fix it, so they referred me to Blackboard Collaborate tech support (level 2).  They haven't been able to fix it either.  They recommended the same steps listed at the top of this email.  I executed all of them but still receive the same error.  Additionally, at one point, I was unable to install Java.  Funny things seem to happen when I get on the line with tech support to solve this problem, although funny things don't happen during the other work I do on this computer.  Technical language, I know.  :-)
In an effort to pass the class, I am doing research on own to try to fix this and get into the lectures.
I am getting the same error listed above but am not a developer and don't understand how to get to JNLP to enter the fix listed above (if someone has a hint, I'd love to try that fix).
Any help would be very much appreciated. 
System Info
OS:  Windows 8
Browsers:  IE (threw this one out), Chrome, Firefox, Safari (tested in all four)
Sample of Recorded lectures I'm trying to access (missed live ones):
1.  https://sas.elluminate.com/mr.jnlp?suid=M.60B248A725D4A32CA5B76ADD737480&sid=99
2.  https://sas.elluminate.com/mr.jnlp?suid=M.439DBCFAF3A92D0CF4463E08F292FF&sid=99
3.  https://sas.elluminate.com/mr.jnlp?suid=M.CEEE93FF5E74424C9522175933AEAB&sid=99
4.  https://sas.elluminate.com/mr.jnlp?suid=M.5CBD227A9E691833B971171B71F3F5&sid=99
5.  https://sas.elluminate.com/mr.jnlp?suid=M.A3B01958884535C4DA594910D08F3A&sid=99
6.  https://sas.elluminate.com/mr.jnlp?suid=M.F7B438C6DDB82538CAFC2F4EF86FC4&sid=99
7.  https://sas.elluminate.com/mr.jnlp?suid=M.B341AF2AE689D0DEFDCC7261ADA1DE&sid=99
8.  https://sas.elluminate.com/mr.jnlp?suid=M.5EDE7727548758A71965665DE7B882&sid=99
9.  https://sas.elluminate.com/mr.jnlp?suid=M.DF55C212D327654AE0969C0387E763&sid=99
10.  https://sas.elluminate.com/mr.jnlp?suid=M.08C2668EDDCE02548EFB530E0A2370&sid=99
Here are steps taken so far:
1. Clear Java Installed Apps and Applets (Control Panel - Java 32-bit - SEttings - Delete files - Installed apps and applets - ok - ok - ok)
2.  Delete all files in Downloads folder (from all browsers)
3.  Allow Java in Windows firewall (Start screen - hold down Windows key and W - Search for "firewall" - Navigate to Java program name - click all boxes and save)
4.  Ran CCleaner to remove all temporary internet files, cookies, etc. that could be interfering
5.  When nothing else worked, uninstalled and reinstalled Java twice (on the second time, it took over a dozen tries to reinstall Java - suddenly it just worked) and both times I deleted the Sun folder (C:/Users/Me/appdata/LocalLow/Sun) at the direction of tech support
6.  Removed old registry entries both times using CCleaner
7.  Rebooted (something done all along the way to see if it helped)
8.  Tried to access live classes and recordings from multiple lectures through Blackboard Collaborate Elluminate and received the same error (details included below)
9.  Tried to access Blackboard Collaborate Elluminate with Windows firewall on, then Windows firewall off, then ZoneAlarm Extreme firewall on, then ZoneAlarm Extreme firewall off (and entire associated software package); when on, ZoneAlarm gives "super" trusted status to all parts of Java listed and gives green checkmarks for all parts of Java listed and all levels of security
10.  End results so far:  receiving same error - nothing works
Here's the error followed by a copy of all text from the details section.
ERROR INFO BEGIN (my note on beginning of actual error language)
Application Error
Unable to launch the application.
Name:  Blackboard Collaborate
Publisher:  Blackboard Collaborate
Location:  https://.../classroom-full.jar
ERROR INFO END (my note on end of actual error language)
ERROR More Information BEGIN
Error:  Unable to load resource:  https://na-downloads.elluminate.com/web/download/12.5/video-client-windows-x86.jar
ERROR More Information END
DETAILS BEGIN
Details - Launch File Tab
<jnlp spec="1.5+" codebase="https://na-downloads.elluminate.com/web/download/12.5">
  <information>
    <title>Blackboard Collaborate</title>
    <vendor>Blackboard Collaborate</vendor>
    <description>Blackboard Collaborate Virtual Classroom</description>
    <icon href="gemini.png"/>
  </information>
  <security>
    <all-permissions/>
  </security>
  <update check="always" policy="always"/>
  <resources os="Mac\ OS\ X">
    <j2se version="1.6" java-vm-args="-Xincgc" initial-heap-size="512m" max-heap-size="512m"/>
    <j2se version="1.7+" initial-heap-size="512m" max-heap-size="512m"/>
  </resources>
  <resources os="Mac\ OS\ X" arch="ppc">
    <nativelib href="audio-client-macosx-ppc.jar"/>
    <nativelib href="video-client-macosx-ppc.jar"/>
    <nativelib href="classroom-browser-macosx-ppc.jar"/>
    <nativelib href="audio-client-ecelp-macosx-ppc.jar"/>
    <nativelib href="classroom-util-platform-macosx-ppc.jar"/>
    <nativelib href="classroom-gui-macosx-ppc.jar"/>
    <nativelib href="appshare-client-macosx-ppc.jar"/>
  </resources>
  <resources os="Mac\ OS\ X" arch="i386">
    <nativelib href="appshare-client-macosx-x86.jar"/>
    <nativelib href="audio-client-macosx-x86.jar"/>
    <nativelib href="audio-client-ecelp-macosx-x86.jar"/>
    <nativelib href="video-client-macosx-x86.jar"/>
    <nativelib href="classroom-browser-macosx-x86.jar"/>
    <nativelib href="audio-client-webrtc-macosx-x86.jar"/>
    <nativelib href="classroom-gui-macosx-x86.jar"/>
    <nativelib href="classroom-util-platform-macosx-x86.jar"/>
    <jar href="engine-webkit-3.3.jar"/>
  </resources>
  <resources os="Mac\ OS\ X" arch="x86_64">
    <nativelib href="audio-client-macosx-x86_64.jar"/>
    <nativelib href="classroom-browser-macosx-x86_64.jar"/>
    <nativelib href="classroom-util-platform-macosx-x86_64.jar"/>
    <nativelib href="audio-client-webrtc-macosx-x86_64.jar"/>
    <nativelib href="classroom-gui-macosx-x86_64.jar"/>
    <nativelib href="video-client-macosx-x86_64.jar"/>
    <nativelib href="audio-client-ecelp-macosx-x86_64.jar"/>
    <nativelib href="appshare-client-macosx-x86_64.jar"/>
    <jar href="engine-webkit-3.3.jar"/>
  </resources>
  <resources os="Windows">
    <j2se version="1.6+" java-vm-args="-Xincgc" initial-heap-size="512m" max-heap-size="512m"/>
  </resources>
  <resources os="Windows" arch="x86">
    <nativelib href="video-client-windows-x86.jar"/>
    <nativelib href="audio-client-windows-x86.jar"/>
    <nativelib href="audio-client-ecelp-windows-x86.jar"/>
    <nativelib href="classroom-util-platform-windows-x86.jar"/>
    <nativelib href="appshare-client-windows-x86.jar"/>
    <nativelib href="audio-client-webrtc-windows-x86.jar"/>
    <nativelib href="classroom-gui-windows-x86.jar"/>
  </resources>
  <resources os="Windows" arch="x86_64 amd64">
    <nativelib href="audio-client-webrtc-windows-x86_64.jar"/>
    <nativelib href="classroom-util-platform-windows-x86_64.jar"/>
    <nativelib href="audio-client-windows-x86_64.jar"/>
    <nativelib href="video-client-windows-x86_64.jar"/>
    <nativelib href="audio-client-ecelp-windows-x86_64.jar"/>
    <nativelib href="classroom-gui-windows-x86_64.jar"/>
    <nativelib href="appshare-client-windows-x86_64.jar"/>
  </resources>
  <resources os="SunOS" arch="sparc">
    <j2se version="1.6+" java-vm-args="-Xincgc" initial-heap-size="512m" max-heap-size="512m"/>
    <nativelib href="appshare-client-solaris-sparc.jar"/>
    <nativelib href="audio-client-ecelp-solaris-sparc.jar"/>
    <nativelib href="classroom-gui-solaris-sparc.jar"/>
  </resources>
  <resources os="Linux">
    <j2se version="1.6+" java-vm-args="-Xincgc" initial-heap-size="512m" max-heap-size="512m"/>
  </resources>
  <resources os="Linux" arch="i386 x86">
    <nativelib href="classroom-gui-linux-x86.jar"/>
    <nativelib href="audio-client-ecelp-linux-x86.jar"/>
    <nativelib href="appshare-client-linux-x86.jar"/>
    <nativelib href="video-client-linux-x86.jar"/>
  </resources>
  <resources os="Linux" arch="x86_64 amd64">
    <nativelib href="audio-client-ecelp-linux-x86_64.jar"/>
    <nativelib href="appshare-client-linux-x86_64.jar"/>
    <nativelib href="video-client-linux-x86_64.jar"/>
    <nativelib href="classroom-gui-linux-x86_64.jar"/>
  </resources>
  <resources locale="ar">
    <jar href="lang-ar.jar"/>
  </resources>
  <resources locale="bg">
    <jar href="lang-bg.jar"/>
  </resources>
  <resources locale="cy">
    <jar href="lang-cy.jar"/>
  </resources>
  <resources locale="da">
    <jar href="lang-da.jar"/>
  </resources>
  <resources locale="de">
    <jar href="lang-de.jar"/>
  </resources>
  <resources locale="en_GB">
    <jar href="lang-en_GB.jar"/>
  </resources>
  <resources locale="es">
    <jar href="lang-es.jar"/>
  </resources>
  <resources locale="fr">
    <jar href="lang-fr.jar"/>
  </resources>
  <resources locale="it">
    <jar href="lang-it.jar"/>
  </resources>
  <resources locale="iw">
    <jar href="lang-iw.jar"/>
  </resources>
  <resources locale="ja">
    <jar href="lang-ja.jar"/>
  </resources>
  <resources locale="ko">
    <jar href="lang-ko.jar"/>
  </resources>
  <resources locale="nl">
    <jar href="lang-nl.jar"/>
  </resources>
  <resources locale="pl">
    <jar href="lang-pl.jar"/>
  </resources>
  <resources locale="pt_BR">
    <jar href="lang-pt_BR.jar"/>
  </resources>
  <resources locale="ru">
    <jar href="lang-ru.jar"/>
  </resources>
  <resources locale="sv">
    <jar href="lang-sv.jar"/>
  </resources>
  <resources locale="th">
    <jar href="lang-th.jar"/>
  </resources>
  <resources locale="tr">
    <jar href="lang-tr.jar"/>
  </resources>
  <resources locale="vi">
    <jar href="lang-vi.jar"/>
  </resources>
  <resources locale="zh_CN">
    <jar href="lang-zh_CN.jar"/>
  </resources>
  <resources locale="zh_TW">
    <jar href="lang-zh_TW.jar"/>
  </resources>
  <resources>
    <j2se version="1.6+" initial-heap-size="512m" max-heap-size="512m"/>
    <property name="sun.jnu.encoding" value="UTF-8"/>
    <property name="apple.laf.useScreenMenuBar" value="true"/>
    <property name="apple.awt.window.position.forceSafeProgrammaticPositioning" value="false"/>
    <property name="jnlp.packEnabled" value="true"/>
    <jar href="classroom-full.jar" main="true"/>
    <jar href="guice-2.0-no_aop.jar"/>
    <jar href="classroom-mrf.jar"/>
    <jar href="classroom-version.jar"/>
    <jar href="classroom-util.jar"/>
    <jar href="classroom-capture.jar"/>
    <jar href="extra.jar"/>
    <jar href="classroom-gui.jar"/>
    <jar href="jinx-core.jar"/>
    <jar href="classroom-core.jar"/>
    <jar href="classroom-mlf.jar"/>
    <jar href="classroom-session.jar"/>
    <jar href="classroom-feature.jar"/>
    <jar href="classroom-imps.jar"/>
    <jar href="classroom-location.jar"/>
    <jar href="classroom-swing.jar"/>
    <jar href="wsfix.jar"/>
    <jar href="classroom-app.jar"/>
    <jar href="view-core.jar"/>
    <jar href="jinx-client.jar"/>
    <jar href="view-client.jar"/>
    <jar href="video-core.jar"/>
    <jar href="command-engine.jar"/>
    <jar href="video-client.jar"/>
    <jar href="online-client.jar"/>
    <jar href="recorder-core.jar"/>
    <jar href="recorder-client.jar"/>
    <jar href="chair-core.jar"/>
    <jar href="chair-client.jar"/>
    <jar href="chat-core.jar"/>
    <jar href="chat-client.jar"/>
    <jar href="polling-core.jar"/>
    <jar href="polling-client.jar"/>
    <jar href="starttime-core.jar"/>
    <jar href="starttime-client.jar"/>
    <jar href="jdom-1.0.jar"/>
    <jar href="profile-core.jar"/>
    <jar href="profile-client.jar"/>
    <jar href="player-client.jar"/>
    <jar href="hand-core.jar"/>
    <jar href="hand-client.jar"/>
    <jar href="notes-core.jar"/>
    <jar href="notes-client.jar"/>
    <jar href="participant-core.jar"/>
    <jar href="participant-client.jar"/>
    <jar href="calculator-core.jar"/>
    <jar href="calculator-client.jar"/>
    <jar href="transfer-core.jar"/>
    <jar href="transfer-client.jar"/>
    <jar href="timer-core.jar"/>
    <jar href="timer-client.jar"/>
    <jar href="whiteboard-core.jar"/>
    <jar href="whiteboard-palette.jar"/>
    <jar href="itext-0.40.jar"/>
    <jar href="whiteboard-client.jar"/>
    <jar href="breakout-core.jar"/>
    <jar href="breakout-client.jar"/>
    <jar href="activity-core.jar"/>
    <jar href="activity-client.jar"/>
    <jar href="hazelcast-2.3.1.jar"/>
    <jar href="clustering.jar"/>
    <jar href="lm-core.jar"/>
    <jar href="lm-client.jar"/>
    <jar href="telephony-core.jar"/>
    <jar href="telephony-client.jar"/>
    <jar href="audio-core.jar"/>
    <jar href="audio-client.jar"/>
    <jar href="appshare-core.jar"/>
    <jar href="appshare-client.jar"/>
    <jar href="caption-core.jar"/>
    <jar href="caption-client.jar"/>
    <jar href="jxbrowser-3.4.jar"/>
    <jar href="jniwrap-3.8.4.jar"/>
    <jar href="engine-webkit-3.4.jar"/>
    <jar href="slf4j-api-1.5.8.jar"/>
    <jar href="slf4j-log4j12-1.5.8.jar"/>
    <jar href="log4j-1.2.15.jar"/>
    <jar href="classroom-browser.jar"/>
    <jar href="web-core.jar"/>
    <jar href="web-client.jar"/>
    <jar href="multimedia-core.jar"/>
    <jar href="multimedia-client.jar"/>
    <jar href="agenda-core.jar"/>
    <jar href="agenda-client.jar"/>
    <jar href="invite-core.jar"/>
    <jar href="invite-client.jar"/>
    <jar href="quiz-core.jar"/>
    <jar href="quiz-client.jar"/>
  </resources>
  <application-desc main-class="com.elluminate.classroom.client.branding.full.Main">
    <argument>-session</argument>
    <argument>player</argument>
    <argument>-play</argument>
    <argument>https://sas.elluminate.com/site/external/download/recording?uid=C6C6F19E808D60024636948EB0BABADC</argument>
  </application-desc>
</jnlp>
DETAILS END
DETAILS BEGIN
Exception Tab
com.sun.deploy.net.FailedDownloadException: Unable to load resource: https://na-downloads.elluminate.com/web/download/12.5/video-client-windows-x86.jar
  at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
  at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)
  at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
  at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
  at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
  at java.util.concurrent.FutureTask.run(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  at java.lang.Thread.run(Unknown Source)
DETAILS END
DETAILS BEGIN
Wrapped Exception Tab
java.net.ConnectException: connect: Address is invalid on local machine, or port is not valid on remote machine
  at java.net.DualStackPlainSocketImpl.connect0(Native Method)
  at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
  at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
  at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
  at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
  at java.net.PlainSocketImpl.connect(Unknown Source)
  at java.net.SocksSocketImpl.connect(Unknown Source)
  at java.net.Socket.connect(Unknown Source)
  at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
  at sun.security.ssl.BaseSSLSocketImpl.connect(Unknown Source)
  at sun.net.NetworkClient.doConnect(Unknown Source)
  at sun.net.www.http.HttpClient.openServer(Unknown Source)
  at sun.net.www.http.HttpClient.openServer(Unknown Source)
  at sun.net.www.protocol.https.HttpsClient.<init>(Unknown Source)
  at sun.net.www.protocol.https.HttpsClient.New(Unknown Source)
  at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)
  at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
  at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
  at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
  at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
  at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
  at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
  at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
  at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)
  at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
  at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
  at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
  at java.util.concurrent.FutureTask.run(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  at java.lang.Thread.run(Unknown Source)
DETAILS END
Message was edited by: nondev
Added links to recorded lectures I'm trying to access and a couple of additional details that describe the situation