Application manager ask for serial no

I payed my subscription for Creative Cloud on 1. June and downloaded Photoshop Extended and InDesign.
Every time I start either program Application Manager starts with the message that the program is a trial version and I need to licence it. When I try to do so by inserting the serial no that I find under "My products and services/Creative Cloud" on adobe.com, I get the message that the serial no doesn't match.
Why? What do I have to do to register the programs within Creative Cloud?
Sincerely
Truls Nord

Yes I know… and I have done that, and done that, and done that… Every time when I have used the "Licence this Software" and logged in with my Adobe account details, I am asked to fill in a serial no. I fill in the only serial I have (Serial for Creative Cloud, according to my account at Adobe), and I get the message that the serial is wrong.
It shouldn't be like this, no, but it is.
Why did I pay for this when it doesn't work?!
I have now unistalled PS and try to download a new trial through Adobe Download Assistant (not through Application Manager), as is recommended in this thread:
http://forums.adobe.com/message/4401858#4401858
After having downloaded the .dmg, the Assistant have now been extracting the file for more than 30 mins…
It's night here in Stockholm, I have an important deadline tomorrow (I need PS!), don't want to stay up much longer to look at the message: "Extracting… this may take a while" so I go to bet and hope it has been extracted during the night.
Adobe has created some great tools, but right now I am SO sorry that there aren't any real options to PS.
Frustrated!!!!
4 jun 2012 kl. 22:45 skrev David__B:
Re: Application manager ask for serial no
created by David__B in Adobe Creative Cloud - View the full discussion
Trial installed products like Photoshop Extended CS6 and InDesign CS6 shouldn't need a serial number to be included with CCM, you should just need to log in with your Adobe ID that you use for you subscription. There generally is a "License This Software" button you would use.
-Dave
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4464647#4464647
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4464647#4464647. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Adobe Creative Cloud by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Similar Messages

  • Adobe Creative Cloud application manager asks for daily login

    Hi,
    While I am I am at home or work, I can easily login to my Adobe Cloud services, in two months I'm going to be on a boat in the middle of nowhere with little, if any, Internet access. I will need to use this software offline for about a week and I need to nip this problem in the bud now.
    Why am I being asked to login daily? This started after the credit card I was using for the monthly fee was stolen and I waited for its replacement. During that time my account was suspended but has since been updated, charged, and things should be back to normal with my new credit card but they are not.
    Can anyone please tell me how to fix this?
    Thank you,
    john

    well Jeff...nothing changed. I am leaving at 0600 tomorrow morning for 10 days and i have no use of the adobe tools when i am not connected to the internet. i told the rep khahil or whatever his name was and he said something along the lines of the problem with my account does not matter because i have a payment due in june and i asked him twice what that has to do with anything and he never replied.
    i am sick to death of the good for nothing reps. they do not understand english. they do not seem to care (at least the ones I've had the misfortune of working with). when i tell one of them to call me at 10am CDT and he calls me not once, not twice but 4 times after I've told him when I am available and he cannot seem to do it.
    I updated the installer. I have done everything I was told to do or suggested I do and this 'cloud' service is not what i am paying for. i am paying for something that works as advertised and this comes no where near it. no where does the plan's fine print say that i must maintain a constant connection to the internet for the tools/applications to work.
    no where does the terms and conditions say that i need to log in every time i reboot my computer or lose my internet connectivity. if this is the future of adobe...i am not looking forward to it. forcing all users to this rental software model is insane especially when it does not work...and mine clearly does not work.
    so now i am leaving on a trip with no lightroom and no photoshop and after i began working on this a month ago with you. i made the mistake of trusting your technical support people to know their business and to handle your clients with some sense of urgency.
    when i return, i will be calling your executive offices and i will tell them in detail how frustrating this whole process has been which has only been aggrevated with your poor technical support team. Jeff...I honestly feel like you're the only Adobe representative that I have talked to up to this date that actually gives a flying flip about my experience. the people i have been handed off to both in chat, on the phone, and the other tech i've talked to on this forum who told me that my problem "doesn't matter" and never responded to my last question posted yesterday afternoon, clearly do not care about anyone. 
    count me as VERY UNHAPPY with Creative Cloud as a product and my opinion is it is a failure and a waste of my money. I should have bought the disc version and not gone down this 'rental software' route.
    Message was edited by: JohnChampion2

  • Adobe Application Manager Keeps Asking For Serial Number

    I bought CS6 Design Standard a few days ago, and although I have already validated the software, these last couple of days every time I open Photoshop, Adobe Application Manager thinks I am using a trial version and asks me to choose between continuing this trial and licensing the software. After I enter my serial number everything works fine but it is a nuissance to be entering the serial all the time. I never even had a CS6 trial installed on this computer before. Is there a way around this? Is this happening because of my firewall settings? Any help is appreciated. Thanks.

    Hello there,
    Rather than starting a new thread, I prefer to pile up on this one.
    I have the same problem. Quite regularly, Adobe Application Manager (AAM) ask me if I want ot carry onthe trial or enter a license. I entered my license so often that I know it by heart now.
    I'm under OSX 10.6.8 (iMac desktop), French language (same for CS6 standard).
    I have only one user, and it is an "administrator".
    Rather than asking about privileges, what are the files this application manager need access to? Where are they located? Which file? Who should be the owner and what should the permission be on those files? Would a "Repair permission" fix this for these application files (i.e. non system files)?
    Thanks in advance for any help.
    Pierre
    PS: The same CS6 is installed on a laptop under 10.8.2 (with same serial). I use it rarely. But there it does not seem to have the same issue. So far, AAM did not ask for serial again and keep updating happily.

  • Installed Photoshop cc 2014 asks for serial # - corrupted Windows file permissions

    More of a warning / heads up to all than a question - installing Photoshop cc 2014 [via the CC manager app] caused some Windows file (security) permissions to become corrupt corrupt on my system. Symptoms include cc2014 asking for serial number validation on startup (when, as a cloud version, it should not do so), then being unable to connect to the internet when you press the 'validate serial' button so getting that window into infinite loops, and - a real pain in the *** when trying to fix the above - causing abends of some windows shell functions that in turn cause windows explorer to crash and restart.
    Anyhow, digging into this (fortunately, I am a long time Windows SysProg) I discovered that for reasons unknown, either the CC master app or the actual Photoshop cc2014 installer (or both) are changing file access control permissions on a number of files, mostly DLL's. Most of the files affected are in the (normally hidden) Program Data directory on the windows root disk, Some of them are in the Adobe subdirectory - so fair enough if they want to fool around with their own program - but others being changed are in the Common Files and Microsoft subdirectories. I cannot for the life of me figure out why this is necessary nor why Adobe feel the need to touch files that 'do not belong' to them - something dangerous in the extreme as an external app such as Windows Update might replace or 'repair' the files so touched, and if Adobe / CC are relying on file permissions on non-Adobe files, such changes could result in all manner of random and spurious problems / error messages occurring.
    Anyhow, if, fellow Photoshop cc 2014 user, you get this happen to you then you can fix the file permissions by opening a console window [also called a "DOS box", or "command prompt" depending on your age and knowledge... 8-) ] and run the windows file checker with the command
    "sfc /scannow". Make sure that you use 'run as administrator' to open the console window, or you'll get an error about sfc only being available to administrators. Also a very (very) sensible idea to close all non-essential running applications first to prevent any possibility of weird interactions happening.
    Finally, check that the 'hosts' file in [root drive]:/Windows/System32/drivers/etc is valid - for some reason, it looks like the install tried to check or update this file (again, I have no idea why) but the result was a corrupted hosts file, which I assume is the root cause of the 'unable to connect to host' type internet error messages. Copy the file, rename it as 'hosts.txt' and edit it with notepad or wordpad. Look for lines containing garbage strings at the bottom of the file  (any line that starts with a # ignore, it is a comment, and any line that has IP addresses or host names should be ignored - though if they reference a site such as "someserver.adobe.com" you might want to treat them with suspicion if you continue to get internet 'cant connect to site' type errors.
    Anyhow, when I fixed these two sets of problems, Photoshop cc 2014 started 'right first time' without all the BS messages about serial numbers etc.
    Hope this helps somebody out there in AdobeLand......
    Rick

    Update: I tried several times to reproduce the error, actually it dosen't occur. I changed nothing on my system, without reboot it twice. This is what I said in my beginning times: it occurs sometimes but often. I will keep you up to date.

  • How come my new group CC 2014 subscription opens up the old Application Manager and wants serial numbers?

    I'm signed up for a group CC account (just switched from a month-by-month) but when I try to launch a program it opens up the old Adobe Application Manager and asks for a serial number or start trial. Does anyone know what I need to do to get the access I'm supposed to be? Thanks

    The email ID here in forum has one CC registered to it which has expired, there is no other CC, of you trying to launch the CC with this Email ID then it will ask for serial number.
    Since you have CC for Team to this same Email ID, you need to log out & log back in of the Cc desktop app to activate the CC for Team though the activation server shows that the CC for Teams have been activated once on September 25th 2014.
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Regards
    Rajshree

  • I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    Please then use your web Browser  address http://www.adobe.com/  and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
    Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
    Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in  using the account that has the subscription the one you used above to Activate Photoshop.

  • Why is Ligthroom CC asking for serial ?

    Wonder why is Ligthroom CC asking for serial number ?
    I had no issue with Photoshop CC.  I tried different language settings in Desktop Crative Desktop with no success. tried to install and uninstall several times too.
    thanks
    Claudio

    Creative Cloud applications ask for serial number

  • Flex keep asking for serial

    Hi.
    I can't get Flex 3 to work. Every time I start it up it's asking for the serial and the v2 serial (since I have an upgraded license). After that it says that Flex is successfully unlocked (or something). But then I can't edit any files, the file tabs is visible, but not the content. I've just tried to download v3 from adobe.com, but still no luck.
    What am I doing wrong ?
    Thanks.
    By the way, I'm on OSX 10.5.7.

    HI Globin,
    You can follow the article: Creative Cloud applications ask for serial number which might help you to get this issue fixed.
    Let me know if you face any issues while working on that.
    Thanks,
    Ratandeep Arora

  • ARD asking for Serial Number after Upgrade to OSX 10.9 and ARD 3.7?

    Hello All,
    I bought ARD 3.6.1 back in 2012 from MAC Store. Yesterday, I decided to upgrade to OSX Mavericks and the upgrade forced ARD to update to 3.7 from 3.6.1 and now ARD is asking for serial number...  Never had a Serial Number since I bought it from Mac Store. Anyone with same problem?
    Many Thanks in Advance!
    App Store Update says I have 3.7 already installed.

    Not sure how that would happen but you should be able to revert to the Mac App Store version with the following steps:
    1. Launch the App Store app
    2. Go to the Purchases secton and verify that Apple Remote Desktop is showing in your list
    3. Assuming it's in your list, delete Remote Desktop.app from /Applications
    4. Verify that Remote Desktop.app is not installed on any other mounted volumes using Spotlight
    5. If it is installed then either unmount those volumes or delete the app from those other locations
    6. Go back to the Purchases section of the App Store app
    7. If Apple Remote Desktop is shown as "Installed" then select "Reload Page" from the "Store" menu
    8. The entry for Apple Remote Desktop should now give you the option to "Install"
    9. Click "Install"
    After installation you should have the correct Mac App Store version that does not prompt for a serial number.

  • Photoshop CC shows a screen asking for serial number. How do I fix this?

    We purshased a signature of Photoshop CC, and I already had the evaluation version. Now, when I try to open Photoshop and make login with my Adobe ID, appears a screen asking for serial number. I´m not finding the serial or any other solution to this. Please, it´s urgent! I have tons of work to do

    Hi Ana,
    Take a look at this document and see if it helps:
    Creative Cloud applications ask for serial number
    regards,
    steve

  • Photoshop CC asking for serial number which I do not have. [was: SOS Help please!!!]

    SOS
    Help please,
    I bought an annual subscription to Photoshop,month, worked fine ,now took the payment for the second month,but to enter the program I can't - the program asks for a serial number which I nikogda not received and personally ID just anywhere is not specified serial number ,how to be tell me?????

    Try Creative Cloud applications ask for serial number

  • Photoshop CC keep asking for Serial Number

    Photoshop CC keep asking for Serial Number. Adobe has charged my credit card 5x since June, but my Photoshop CC still doesn't work.

    This is also happening to me.
    I've been a subscriber for the last year and a bit.
    I've moved to a new computer at home and since then I've been getting this prompt even though I'm signed in, everytime I've opened photoshop. Now the trial has expired and I'm cut off from using it.
    This is total BS.
    I've spent the last 2.5 hours going thru every adobe support doc they've posted. Nothing works. Two hour wait on the phone, 2.5 hour wait to chat (if I'm lucky and the window manages to stay open).
    Oh hey, I can see my breach notification from here too!
    You are on thin ice with me Adobe.

  • I have purchased Photoshop CC but I'm still unable to download and open lightroom, it still asks for serial number?

    Can any one help me being able to download LR as I've purchased photoshop and lightroom, but i'm still unable to open lightroom it keeps asking for serial number and won't open.
    Regards
    Jason

    Uninstall the serial-number LR5, the one you have installed, now, then quit the CC Desktop application (gear/quit or right-click quit), then restart the CC Desktop application, which will rescan and see that LR is no longer installed, and will offer LR in the CC Desktop apps list with an Install button next to it, so install that version.

  • Adobe CC Programs show up as trials & asking for serial

    I tried to figure the problem to the best of my knowledge before asking here. I just purchased the Adobe CC monthly student & teacher & was charged for it but once I install any of the programs (eg. photoshop, illustrator, after effects) it shows up as a trial.
    These are my system specs; Mac OS 10.10.2
    Why is it showing up like a trial after my cc was charged? What can I do to fix the issue?
    And again I apologize for coming with the same question but my computer skills are limited beyond graphic and motion design.
    TIA!

    Hi Rosa Perez,
    Kindly follow the below mentioned links and share the results.
    Creative Cloud applications ask for serial number
    Activation & Deactivation Help
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Thanks,
    Atul Saini

  • FCP always asks for serial # on startup

    i have a purchased version of final cut and it runs fine. however, every time i start up the application it asks for the serial number. how do i make this stop. any help is greatly appreciated. thanks.

    Ah, that's your problem. The FINAL CUT STUDIO SYSTEM ID file stores your serial so if the file isn't there, it's going to keep prompting you for it.
    This is most likely a permissions problem. Try going to /Applications/Utilities, open Disk Utility, select your system drive in the list and click Repair Permissions.

Maybe you are looking for

  • Itunes wont sync ipod, Windows 7

    Whenever i try to sync my ipod to itunes, it says "You do not have enough access privelages to complete this action." Ive uninstalled itunes multiple times, and reinstalled it. Somebody please help me!! This is starting to make me want to rip my hair

  • How to check In a file with folder structure

    Hi, Is it possible to check in "a file with its complete folder structure". For Ex: folder A contains Folder B and B contains a file , Then is there an option to check in the file in content server with the same structure A-->B-->file. Thanks In adva

  • Save downloads into user drive without prompting.

    Hi  I am doing  selenium webdriver test in java for a web application. It involves downloadable links for which I have to automate, such that the downloadable content just saves to default download directory without any "File Download" - Dialog box ,

  • How to create a table in muse

    Hi I am new to muse want to know how we can create a table in muse

  • Mac Pro late 2013 mouse and keyboard

    Today I receive my new Mac Pro late 2013. With my big surprise is without mouse and keyboard. Which keyboard and mouse I have to buy? Cable or wireless? How and where connect? I also see in the online store there is only cable keyboard USB 2 but the