Application Popup when printing Report with printtoprinter

Hi there,
we have an ASP Application running on IIS for one of our customers. It was developed under
Visual Studio 2008 ASP.NET and we use the integrated Crystal Viewer Control.
The Application is sending Reports via PrintToPrinter directly to a local Printer. This all works
fine for a while. But after a while it starts generating application Popups on the webserver. The w3wp.exe
is generating Errors that sounds like the following :
Application Popup: {C5371A04-4027-44C2-A0D0-1D38F00C4E84}: w3wp.exe -
Component missing: The application could not be started, because cxlib7-2-1.dll could not be found.
Reinstallation mighty fix this problem.
Funny thing is, that this dll exists on the server. All these errors cause, that our customer
is not able to work, as long as this popus stays on the Webserver. This Application is
a Stockmanagment Tool and very important for our customer, so you might guess, that
he is not very pleased with this situation.
Is there any known issue with this DLL? I asked Business Objects a year ago and they had the idea,
that it might by a version conflict. We solved this problem, but now we have this error again.
Any ideas?
For more information just ask me!
Greetings
T.Hauptmann
Edited by: Tim Hauptmann on Feb 4, 2009 10:50 AM

Strange, but then we're working with computers... Seriously, all I have are ideas to try:
Place a copy of the cxlib7-2-1.dll into the app directory or win\system32. The dll should be in c:\program files\common files\business objects\2.7\bin by default. Also, it should have a version of 10.2.0.949 or a bit higher.
I believe you are using CR 10.5 (CR assemblies should have a version of 10.5.3700). See if using the latest runtime will help. SP 1 has been released for CR 10.5. The SP is here:
https://smpdl.sap-ag.de/~sapidp/012002523100009351512008E/crbasic2008sp1.exe
The SP 1 redistributable is here:
https://smpdl.sap-ag.de/~sapidp/012002523100010010692008E/crredist2005_sp1_x86.zip
Ludek

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