Approval Preview when the workflow is finished

Hello,
We have implemented the BADI to get multiple level approvals in Shopping Carts. When we display the approvers via Approval Preview the system works fine if the workflow is in process, but when the workflow is finished we donu2019t display anything.
We have SRM 4.00 and the support package SAPKIBKS13 for SRM_SERVER 500
Thanks in advance, Juan Manuel

Hi,
Please check for following excrepts from SAP help sites:
1. OSS Note 1093840, content here may help to debug.
2. You are using ad hoc agent objects to determine your agents, do not use rules directly as this limits the functionality
    available especially during approval preview and can have knock on effects in the display
3. Mark any steps you have added that are not approval steps as "step not     in workflow log" - the applet display is based on
   the graphical workflow log and unexpected steps can cause unexpected effects in the applet display
4. Make sure you follow the same pattern based approach if you are adding extra approval steps, e.g. make sure the approval
    step itself has the same group name as the other approval steps
Also additionaly check for workflow log(SWi6) . If WF is working fine.
Thanks

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