Approval/reject buttons disabled

Hello,
I am running SRM 5.0 Extended Classic.
I have a problem with approval of contracts. I have created a contract, released it and the workflow sends it to a user with approval rights. The contract can be seen in the approval inbox of this user where it says "approve contract xx" but the approve and reject buttons are grey and cannot be used.
The document is complete and in the workflow preview, I can see that it is waiting for approval. The user is correct
Any ideas why this happens?
rgds
GAR

Hi,
See the foll related threads:
Approve reject button is disabled
Re: Approve Reject button in Item level is disable
Also see the foll notes:
Note 967429 - Approval buttons not updated after release
Note 1074724 - WS14000148:Button "Return to approver" does not work
Note 1019390 - Contract APPROVE/REJECT button displayed even after approval
BR,
Disha.
Pls reward points for useful answers.

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