Approval Work Item still appears in inbox after approval

Hello, We have an issue in SRM 7.0 UWL when an approval work item at a specific level finds more than 1 approver.
1) When there is more than 1 agent at a specifc approval level, after the item is approved the work item still stays in the Inbox of the approver. However, the approval tab on the document in SRM shows that approval is now at next level. The workflow log does not show any updates based on the approval that was done.
2) However, if the work item in UWL is clicked on twice, and approval is done from the webdynpro launced the second time, then it behaves correctly. Workflow logs get updated, next approval is routed correctly, and work item is removed from inbox.
Note: This only happens when an approval level has more than 1 agent. If there is only 1 agent, the behavior is correct.
Appreciate any help!
Zack

Hi,
Is this a standard solution or modified solution?
You could have faced a bug in the standard work item completion code. I have seen this a few times (not with SRM though). Coul you check that what is the actual status of the work item after you have tried to approve the work item for the first time. You can check the status in transaction SWI1 (or table SWWWWIHEAD). Is the status COMMITTED? And after you try approve it second time, does it get status COMPLETED? IF this is the case (the status is COMMITTED after first approval), there is a bug in the code somewhere. You might find a solution for this from OSS. IF you have some kind of customized solution, you need to talk with a WF consultant - basically you need to call the work item completion function two times in a row.
Regards,
Karri

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