Apps in "purchased" are not mine!

Many apps are showing up in my "purchased" apps for iPhone and iPad which I am certain I have not downloaded. Has this happened to anyone else? Also, is there any way to find out from apple the IP screws where these were downloaded from, or perhaps the devices MAC address?

The apps it shows in the purchased area are apps that were downloaded using your AppleID. Its not device specific, so if there is more than one device on the acocunt, you may not recognize purchases. Apple usually won't release IP addresses without a subpoena.

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I have the latest generation ipad and just purchased an ipad mini but when signing onto the apple store, my most recent app purchases are not visible to download on my new ipad mini i.e. "receipe box"

i have the latest generation ipad and just purchased an ipad mini but when signing onto the apple store, my most recent app purchases are not visible to download on my new ipad mini i.e. "receipe box". How can i download onto the new ipad mini without paying again?

Sign out, reboot and sign in
Settings>iTunes and App Store>Apple ID

HT204088 I have purchases on my iTunes account that are not mine. Where could this be coming from?

I keep getting charged for purchases that are not mine. I don't know where they are coming from and I checked my childrens accounts. Where could they be coming from?

Hello there duxmania,
Thank you for using Apple Support Communities!
I have a couple of recommendations for you here. First for the purchases that you did not authorize, I would reach out to the iTunes store support directly.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You may also want to change your Apple ID password.
Apple ID: Changing your password
http://support.apple.com/kb/HT5624
Regards,
Sterling

TS1702 When I backed up my ipad because I thought I had a problem with it in which I didnt, I went to restore my ipad and now some of my app that I had purchased are not there, the free version is on my Ipad and Icloud but not the purchased version?

I thought I had a problem with my Ipad in which I didnt, so I backed up my Ipad and restored it, but now Some of my apps that I have purchased are not available only the free version, not the purchased version. I would have to purchase again and it is not backed up into my Icloud either ?

I assume that you will have to set up as new since it will not let you restore from the backup. Then after you set it up, you can restore from the iCloud backup. The backup should not disappear be use you are setting this device up as new. Your backup should still be in iCloud.
However, after you activate the iPd and update the software, you will have to erase the device in order to restore from the Cloud backup, that is the only way to get to the iCloud backup.
Copied from the article that linked you to this discussion ....
Resolution
Update your device to the latest version of iOS to be able to restore the backup.

I can't purchase anything even though I redeemed an iTunes card for $15. Apple is asking to verify my credit card info, and also for answers to security codes that are not mine.

Okay so I just got an iPhone 5. My first iPhone. In the past I've had two different iPods, an iPod Touch 3rd Generation, and an iPad 2.
I only have 87 cents in my bank account so I paid cash for a $15 iTunes card so I could get some applications on my new iPhone 5. I realize that iTunes won't let me download updates or buy new applications when my bank account has a low or insufficient balance, so it will ask to verify the code on the back of the card. After entering the code, it says to please enter valid information. The information is valid, but won't be accepted because it has a low balance.
I tried selecting "None" as my payment options to see if that would allow me to make purchases using the $15 balance I just redeemed from the iTunes card. It doesn't seem to help the situation.
I went to contact Apple, but I had to schedule a call (this is the first time I've ever had to contact support for a problem - ever). I also sent in an email hoping I would get a response sooner. I want to play with my phone now, not in a few days when they can finally call me back...
While trying to figure out a solution to this, I ran into a couple of security questions that aren't even mine... They can't be because I don't have an answer for them. These security codes are not mine. I tried putting in an answer and it didn't work - obviously, because the questions don't apply to me. What the heck is going on Apple? I've never had so much trouble with your services before.
I'm not very happy right now.

Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

How do I install purchased apps on ipad2? It says I have purchased the apps but they are not installed.

I have just purchased an ipad2 and purchased 2 apps. This is my first ipad. The ipad says I have purchased these apps but they are not installed. I don't know how to install them. Also I can only see them if I go to either the app store or the game center and click on purchased. I would like them to show up on screen that shows when I open the ipad but maybe that only happens when they are installed?

Did you purchase them directly on the iPad or on your computer's iTunes ? If on your iPad in the App Store app then have you checked to see if they are on a different homescreen by swiping the homescreen to the left ? If they are on a different screen, and there are spaces on the first homescreen then you can move them :
Touch and hold any icon for a couple of seconds until the icons jiggle .
Arrange the icons by dragging them (don't drag too quickly). You can't leave gaps between icons on a page
to move them to a different screen drag them (not too quickly) and then hold them so that they are overhanging the edge of the screen - after a couple of seconds or so the display should change to the next/previous screen (depending on which edge you are holding it) and you can then place the icon.
Press the Home button to save your arrangement.
If you downloaded them on your computer then you can either connect your iPad to your computer and sync them across, or go into the App Store app on the iPad and re-download them via the Purchased tab (http://support.apple.com/kb/HT2519)
You can download a copy of the iPad manual from here http://support.apple.com/manuals/#ipad

My itunes tv and movie purchases are not showing in my video app

my itunes tv and movie purchases are not showing in my video app, iphone 5s, and this has happened since ios 8 was installed

Were they previously downloaded/synced to your iPhone, and if they were have you got them in the TV Shows and Movies parts of your computer's iTunes library. When you update via a computer the device is backed up, the iOS version is updated, and your content is then restored to the device - but none of your iTunes downloads are included in the actual backup (just your documents, notes, calendars, app settings etc), instead it looks to get the apps, music, films, TV shows from your iTunes library.
If the 'show all' setting isn't showing them then what country are you are in, you are logged in with the same account that you bought them with, you haven't changed countries since buying them and they aren't hidden : iTunes Store: Hiding and unhiding purchases ?

How come I'm not asked for password for every app purchase, app auto downloads once I tap install, not good when my kids start buying apps because they are not asked for password, help!!

How come I'm not asked for password for every app purchase, app auto downloads once I tap install, not good when my kids start buying apps because they are not asked for password, help!!

Thank you for the help, have sorted it through Restrictions in General settings now : )
No more mysterious app purchases on my c.card now thank god !!
You would think they would set as default that Password was required - Imediatly . But they know there likely to get more purchases the way the default set it..
Thanks again for prompt reply!!!

How do I get updates that are not mine not to show up in mac app store?

I have updates in my updates in the mac app store that will not go away and they are not mine. They are someone else's that have someone else's apple ID. It is just a little strange that just all the sudden they pop up about two days ago. It is sort of annoying that these updates will not go away. Any help is well appreciated. Thanks!

Hi...
Unfortunately, it sounds like you are subject to pirated software.
See Dahveed's post here > app update available but not an app on...: Apple Support Communities

HT201272 I have purchased some apps but they are not showing in the purchase tab, have updated it as well. Have receipt for these purchase, will I be recharged if I try & download from app store again

I have purchased apps recently which are not showing against my purchases. If I went into app again & downloaded them will I be recharged. I have a receipt for the purchases?

iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919

I am trying to make an in-app purchase. I get a message that in-app purchases are not allowed. Help!

I am trying to make an in-app purchase. I get a message that in-app purchases are not allowed. Help!

In-app purchase
http://support.apple.com/kb/ht4009

I hav purchased whats app but when i formated my laptop it is asking me to pay for whats app in app store n further purchases are not not possible

i hav purchased whats app but when i formated my laptop it is asking me to pay for whats app in app store n further purchases are not not possible from my id how can i over *** this error

You may want to improve your backup strategy for your computer...
Login to iTunes, check your purchase history, see if there's the transaction for whatsapp.
Otherwise, contact iTunes support to get the issue straightened out.
http://www.apple.com/support/itunes/

My iPod touch needs to be restored. however, all of my movies/apps/songs/photos are not backed up on my computer because the shop on my computer does not work. can i still get the memory on my iPod touch 32gb back?

my iPod touch needs to be restored. however, all of my movies/apps/songs/photos are not backed up on my computer because the shop on my computer does not work. can i still get the memory on my iPod touch 32gb back?

If you weren't able to sync the purchases to a computer previously and now your iPod needs to be restored so you can't sync it now, then you may be out of luck and will need to purchase your content again. Officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications and iBooks. The official statement of their policy can be found here, among other places.
You can try contacting iTunes Store Customer Service (select the "Music Purchases" or "Video Purchases" category, as appropriate, then "Lost or Missing Items". You'll find either an "Express Lane" button - just follow the instructions to get to the contact form - or an "Email Us" button) ") and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.
Good luck.

I bought games and music on my ipod touch and then bought a new mac, but i updated my ipod on the new mac and lost all of my games and music and they arent on my computer or my ipod touch:( The apps i bought are not on my old computer either!! please help

bought games and music on my ipod touch and then bought a new mac, but i updated my ipod on the new mac and lost all of my games and music and they arent on my computer or my ipod touch:( The apps i bought are not on my old computer either!! please help!!! I don't want to buy them all again!!

- You can redownload yur apps at no additional cost. See:
How to redownload purchased apps from the App Store
- You only get one download of music and it is up to you to make a backup. However, sometimes if you explain what happens the iTunes store may allow a redownload of music. You can contact them by starting here and selecting the appropriate topic:
Apple - Support - iTunes

I downloaded apps and they are not transfering to my ipod touch

I have downloaded a bunch of apps but they are not showing up on my ipod. They are showing up in my library but not on my ipod.

Connect your Device to Computer. Select your iPod Touch under "Devices" on the left Pane. On the right Pane, select APPS tab.
Make sure SYNC APPS box is checked. Scroll through the Apps and check the box of those newly purchased apps. Then click the SYNC or APPLY button on the lower right Window.

Apps in "purchased" are not mine!

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