AQM desktop recording not happening

Hi
We have configured desktop recording using AQM but that recording is not even generatiang in the Local Client Machine .
In the common file section.
from the SQM service log i am getting the attcahed error.
However i have hardphone and Softphone attcahed to the same machine where we have installed CAD .
I ahve configured my windows login in the AQM server same as my PVC login where CAD is installed, but the password is different  as i came to know from cisco that ony usernbame matter but not the password.
Also checked by same password but issue is same.
Attcahed is the SQM sercvice loggs.
Any support is appreciated.
2012-05-22 09:26:41:195 INFO QM0000 Beginning telephone discovery task.  This may take a minute or two.
2012-05-22 09:26:41:258 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 09:26:41:258 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:27:41:271 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 09:27:41:271 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:28:26:402 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\QM\bin\update.exe>.
2012-05-22 09:28:34:186 INFO SPUD0000 Returned from update.
2012-05-22 09:28:41:315 ERROR QMVR2000 Unable to find connected phone. No CCM IP addresses are available.
2012-05-22 09:28:41:315 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:29:04:941 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:29:05:643 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:29:06:298 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:29:43:340 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:36:43:235 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:37:45:615 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:44:46:196 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:45:50:157 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:52:50:161 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:53:53:295 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:59:57:160 INFO QM0000 Found MAC: '0021CC65A57C', CCM IP: '20.250.146.20'.
2012-05-22 09:59:59:781 INFO STD0004 Client <Primary_CTI> connected to service at <20.250.185.66>.
2012-05-22 10:00:00:744 INFO CTI0000 A status request failed with error 'PlatformException in init: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- user is not authorized, please check CM administration.'.  Retries will occur automatically.
2012-05-22 10:00:16:145 INFO CTI0000 A status request failed with error 'PlatformException in init: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- user is not authorized, please check CM administration.'.  Retries will occur automatically.
2012-05-22 10:00:29:784 INFO QM0000 Initial audit did not complete successfully.
2012-05-22 10:00:29:784 INFO STD0005 Client <Primary_CTI> disconnected from service at <20.250.185.66>.
2012-05-22 16:58:28:997 ERROR SQMUPLOAD1005 ERROR: (15:failed to read from socket)
2012-05-22 20:32:59:600 ERROR SQMUPLOAD1005 ERROR: (15:failed to read from socket)
2012-05-22 22:17:43:353 INFO QM0000 Beginning telephone discovery task.  This may take a minute or two.
2012-05-22 22:17:43:368 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:18:43:662 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:18:43:662 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:19:43:676 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:19:43:676 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:20:43:689 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:20:43:689 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:21:43:702 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:21:43:702 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:22:43:716 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:22:43:716 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
VERSION INFO: Environment: Platform <Windows 7 (Business/Professional/Ultimate) >.
VERSION INFO: Environment: Working Dir: <C:\Windows\system32>.
VERSION INFO: Environment: User Dir: <C:\Wind
012-05-23 13:10:04:435 INFO QM0000 Beginning telephone discovery task.  This may take a minute or two.
2012-05-23 13:12:17:725 INFO QM0000 Found MAC: '0021CC65A57C', CCM IP: '20.250.146.20'.
2012-05-23 13:55:59:319 ERROR SQMUPLOAD1005 ERROR: (15:failed to read from socket)
2012-05-23 14:03:06:821 INFO QM0000 Beginning telephone discovery task.  This may take a minute or two.
2012-05-23 14:03:06:857 ERROR QMVR2000 Unable to find connected phone. No CCM IP addresses are available.
2012-05-23 14:03:06:857 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-23 14:03:26:644 ERROR SQMUPLOAD1005 ERROR: (15:failed to read from socket)
2012-05-23 14:04:06:878 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-23 14:04:06:878 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-23 14:05:06:901 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-23 14:05:06:902 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-23 14:06:06:925 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-23 14:06:06:925 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-23 14:07:06:948 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 09:26:41:195 INFO QM0000 Beginning telephone discovery task.  This may take a minute or two.
2012-05-22 09:26:41:258 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 09:26:41:258 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:27:41:271 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 09:27:41:271 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:28:26:402 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\QM\bin\update.exe>.
2012-05-22 09:28:34:186 INFO SPUD0000 Returned from update.
2012-05-22 09:28:41:315 ERROR QMVR2000 Unable to find connected phone. No CCM IP addresses are available.
2012-05-22 09:28:41:315 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:29:04:941 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:29:05:643 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:29:06:298 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:29:43:340 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:36:43:235 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:37:45:615 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:44:46:196 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:45:50:157 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:52:50:161 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 09:53:53:295 INFO QM0000 ASIAPAC\RChakraborty is not configured.
2012-05-22 09:59:57:160 INFO QM0000 Found MAC: '0021CC65A57C', CCM IP: '20.250.146.20'.
2012-05-22 09:59:59:781 INFO STD0004 Client <Primary_CTI> connected to service at <20.250.185.66>.
2012-05-22 10:00:00:744 INFO CTI0000 A status request failed with error 'PlatformException in init: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- user is not authorized, please check CM administration.'.  Retries will occur automatically.
2012-05-22 10:00:16:145 INFO CTI0000 A status request failed with error 'PlatformException in init: com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- user is not authorized, please check CM administration.'.  Retries will occur automatically.
2012-05-22 10:00:29:784 INFO QM0000 Initial audit did not complete successfully.
2012-05-22 10:00:29:784 INFO STD0005 Client <Primary_CTI> disconnected from service at <20.250.185.66>.
2012-05-22 16:58:28:997 ERROR SQMUPLOAD1005 ERROR: (15:failed to read from socket)
2012-05-22 20:32:59:600 ERROR SQMUPLOAD1005 ERROR: (15:failed to read from socket)
2012-05-22 22:17:43:353 INFO QM0000 Beginning telephone discovery task.  This may take a minute or two.
2012-05-22 22:17:43:368 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:18:43:662 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:18:43:662 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:19:43:676 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:19:43:676 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:20:43:689 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:20:43:689 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:21:43:702 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:21:43:702 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-22 22:22:43:716 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-22 22:22:43:716 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
VERSION INFO: Environment: Platform <Windows 7 (Business/Professional/Ultimate) >.
VERSION INFO: Environment: Working Dir: <C:\Windows\system32>.
VERSION INFO: Environment: User Dir: <C:\Wind
012-05-23 13:10:04:435 INFO QM0000 Beginning telephone discovery task.  This may take a minute or two.
2012-05-23 13:12:17:725 INFO QM0000 Found MAC: '0021CC65A57C', CCM IP: '20.250.146.20'.
2012-05-23 13:55:59:319 ERROR SQMUPLOAD1005 ERROR: (15:failed to read from socket)
2012-05-23 14:03:06:821 INFO QM0000 Beginning telephone discovery task.  This may take a minute or two.
2012-05-23 14:03:06:857 ERROR QMVR2000 Unable to find connected phone. No CCM IP addresses are available.
2012-05-23 14:03:06:857 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-23 14:03:26:644 ERROR SQMUPLOAD1005 ERROR: (15:failed to read from socket)
2012-05-23 14:04:06:878 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-23 14:04:06:878 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-23 14:05:06:901 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-23 14:05:06:902 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-23 14:06:06:925 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
2012-05-23 14:06:06:925 INFO QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.
2012-05-23 14:07:06:948 ERROR QMVR2001 Unable to retrieve list of adapters with error: 0
Any support is appreciated
regards
RC

Hi
I have checked and as of now what i can see that the phone is connected and added in the rmcm user that we used as jtapi in AQM .
However further troubleshooting we found that while in call , in the agent PC it is generating a RAW file , but it is not generating any.spx file.
we have given compaince license to user .
we also checked by giving advance license for dektop recording but the outcome is same , it is not generating any .erec file as well.
and cannot find nay file in server as well.
I attcahing a logs i think may be relevant to find the issue frp the client desktop .
The mAc id of the phone end with "BACE"
your help is appreciated.

Similar Messages

  • Uccx 8.5.1 desktop recording not working for some agents

    Hi,
    I have a AQM license and all agents are setup to record both voice and screen. But some agents screens are not recording, voice recording is working.
    Its always the same agents that are have the issue with desktop screen recording. I am getting these errors from QM notifications below.
    QM2004
    Message:
    Agent 01(Agent01) failed to record screen for a call on Screen Recording Failed due to Empty or Invalid Proxy Host Id.
    Action: Contact technical support.
    Date: January 02 2014 09:58 PM
    Can anyone give some idea's where to start troubleshooting this issue?
    Regards,
    Paul

    Paul,
    this error relates to the Proxy Service not generating a uniquite Proxy Host ID for the user that is logged in.
    One way to start is to restart the Desktop recording service and the Proxy Pro host service on the Agent PC.
    and then proceed to make a test call. 
    If the process again fails i'd recommend reinstalling the Desktop Recording Client Entirely and verify you have the latest SR/ES installed.
    Please reach out to Cisco TAC for further support,

  • Desktop recording not working using Quality Management 10.0

    Hello All,
    I have currently installed QM version 10, integrated with UCCX 10.0 and CUCM 10.0 but no recordings are being saved. I'm using Desktop recording to store agents voice and screen. Below is the debug log from the QM Folder on the Agent desktop.
    2014-06-03 20:10:52:039 DEBUG [0x1ee0] PhoneFinder.cpp[120] PhoneFinder::FindNextAdapter: Returning next adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}).
    2014-06-03 20:10:52:044 DEBUG [0x1ee0] PhoneFinder.cpp[169] PhoneFinder::IsValidAdapter: Adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}) is valid.
    2014-06-03 20:10:52:045 DEBUG [0x1ee0] PhoneFinder.cpp[202] PhoneFinder::FindConnectedPhone: Packet filter string: ((tcp or udp or ether[12:2] = 0x8100)).
    2014-06-03 20:10:52:053 DEBUG [0x1ee0] PhoneFinder.cpp[310] PhoneFinder::FindConnectedPhone: Start checking packets from adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}) for next 420 seconds.
    2014-06-03 20:17:52:256 DEBUG [0x1ee0] PhoneFinder.cpp[340] PhoneFinder::FindConnectedPhone: Finished checking packets from adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}).
    2014-06-03 20:17:52:256 DEBUG [0x1ee0] PhoneFinder.cpp[350] PhoneFinder::FindConnectedPhone: Unable to detect phone on adapter(\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}).
    2014-06-03 20:17:52:257 INFO [0x1ee0] QM0004 FindConnectedPhone: Unable to retrieve phone information for desktop recording, retry in 60 seconds.
    2014-06-03 20:18:52:258 DEBUG [0x1ee0] PhoneFinder.cpp[120] PhoneFinder::FindNextAdapter: Returning next adapter().
    2014-06-03 20:18:52:259 DEBUG [0x1ee0] QMRegistry.cpp[443] QMRegistry::ReadSiteSetup: Key <MONITOR DEVICE> does not exist in node </SOFTWARE/Calabrio/QM/Site Setup>
    2014-06-03 20:18:52:262 DEBUG [0x1ee0] PhoneFinder.cpp[93] PhoneFinder::FindFirstAdapater: List of adapters found(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4},\Device\Qmpdpc_{8D8AA378-035A-4AC0-B26B-771E3C981A67},\Device\Qmpdpc_{990244BE-C37D-43DE-81A3-26F8F80F3EB8}).
    2014-06-03 20:18:52:267 DEBUG [0x1ee0] PhoneFinder.cpp[169] PhoneFinder::IsValidAdapter: Adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}) is valid.
    2014-06-03 20:18:52:268 DEBUG [0x1ee0] PhoneFinder.cpp[202] PhoneFinder::FindConnectedPhone: Packet filter string: ((tcp or udp or ether[12:2] = 0x8100)).
    2014-06-03 20:18:52:277 DEBUG [0x1ee0] PhoneFinder.cpp[310] PhoneFinder::FindConnectedPhone: Start checking packets from adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}) for next 420 seconds.
    2014-06-03 20:25:52:110 DEBUG [0x1ee0] PhoneFinder.cpp[340] PhoneFinder::FindConnectedPhone: Finished checking packets from adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}).
    2014-06-03 20:25:52:110 DEBUG [0x1ee0] PhoneFinder.cpp[350] PhoneFinder::FindConnectedPhone: Unable to detect phone on adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}).
    2014-06-03 20:25:52:110 INFO [0x1ee0] QM0004 FindConnectedPhone: Unable to retrieve phone information for desktop recording, retry in 60 seconds.
    2014-06-03 20:26:52:114 DEBUG [0x1ee0] PhoneFinder.cpp[169] PhoneFinder::IsValidAdapter: Adapter(\Device\Qmpdpc_{8D8AA378-035A-4AC0-B26B-771E3C981A67}) is valid.
    2014-06-03 20:26:52:114 DEBUG [0x1ee0] PhoneFinder.cpp[202] PhoneFinder::FindConnectedPhone: Packet filter string: ((tcp or udp or ether[12:2] = 0x8100)).
    2014-06-03 20:26:52:126 DEBUG [0x1ee0] PhoneFinder.cpp[310] PhoneFinder::FindConnectedPhone: Start checking packets from adapter(\Device\Qmpdpc_{8D8AA378-035A-4AC0-B26B-771E3C981A67}) for next 420 seconds.
    Can anyone assist and advise the solution. 

    Hi Ross;
    Thanks for your response. I have verified that  the agents are licensed. Sync the database.Restarted the Recording service as well
    Staging/upload folder you mean this location C:\Program Files (x86)\Common Files\QM\recording .
    I am getting the following error at present
    2014-06-03 22:28:53:158 DEBUG [0x1f84] PhoneFinder.cpp[350] PhoneFinder::FindConnectedPhone: Unable to detect phone on adapter(\Device\Qmpdpc_{E1BD9C22-FB9E-4F4B-96A6-0E62FC5BF8D4}).
    2014-06-03 22:28:53:159 INFO [0x1f84] QM0004 FindConnectedPhone: Unable to retrieve phone information for desktop recording, retry in 60 seconds.
    2014-06-03 22:28:53:159 DEBUG [0x1f84] RealTimeRecordingStatus.cpp[49] RealTimeRecordingStatus::send: AgentId=3;Cause=recording_no_phone_info;RecordingIP=10.1.3.200;State=RECORDING_FAILURE;Status=48;Type=END_POINT;

  • AQM query on Desktop recording

    Hi All
    I have a query regarding desktop recording
    My setup has:
    AQM : version 8.5.2
    UCCX :vesion 8.5
    cucm :version 8.5
    AQM is not integraded with the AD and as per i am aware of for desaktop recording we need to assign a windows login in the AQM administrator for every agent .
    Now in my case it is not integratewd with AD hence i can't use AD credential and if i use the Local windows mchine credential then i have to manually put is for every users which will cause issue during configuration.
    My question is
    1. Is there any other method i can do that without asking the user to share his/her windows machine credential,Is there a way so that i can create a common account in each machine say admin and give it a privelege for the desktop recording service and use the same common"admin" account in the AQM for every users.
    If this is not possible is there any other alternate way to do that .
    Regards
    RC

    Hi
    AQM needs to know the windows username of each user, as this is what ties the calls that are recorded back to a particular user when you are searching for calls etc.
    If you had the same account for each user, it would appear that all calls were made by the same agent... so no, it's not really possible. The desktop software also detects who is logging on to the PC console, so it's not a matter of changing the account the service runs as.
    You say you are not integrated to AD, but are you not using AD at all for your desktop PC logons?
    Aaron

  • PR to PO conversion should not happen in case of expired pricing condition in Info Record

    Hi All,
    Issue – PR to PO conversion should not happen in case of expired pricing condition in Info Record.
    In case of creation of PR/ PO, the Price is pulled out from the Info Record of the material. In our case if the Price in the Info Record is expired, it should give the Error Message & should pick the Price from the last PO created for the same combination of Plant, Vendor, Company code.
    Request you to please let us know if there is any way out.
    Regards,
    Karthick.V

    Hi,
    As per your requirement if info record price is not valid and in auto PO creation from PR, price should get picked from last PO, this is standard behavior and it will happen.
    If you check in customization MM - Purchasing - Environment Data - Define Default Values for Buyers -Settings for default values
    Default values if you check under price adoption , it has to be Always copy ( copying of conditions from last PO) . Pls check

  • On my previous macbook when using an input device, i.e. external memory or CD etc. an icon would appear on the desktop,have recently bout an imac and this does not happen, wondering if there is a way to put input devices to appear on the desktop?

    on my previous macbook when using an input device, i.e. external memory or CD etc. an icon would appear on the desktop,have recently bout an imac and this does not happen, wondering if there is a way to put input devices to appear on the desktop?

    Hello, check Finder Preferences>General, & then the Sidebar tab also.

  • The whole bookmarks section of my browser is gone. Also, the toolbar at the bottom of the desktop is covered up by firefos, that has not happened before and I do not like it.

    The whole bookmarks section of my browser is gone. Also, the toolbar at the bottom of the desktop is covered up by firefos, that has not happened before and I do not like it.
    Please help me set it up the way it was. I like my favorites on the toolbar.

    Are you in the Full Screen mode? Hit '''F11''' and see what happens.

  • When I try to open the "markets" page on the Firefox hompage, it displays for 3 or 4 seconds and then drops off; I get a white screen; this does not happen with Explorer.

    When I open "markets" from the homepage, it comes up but drops off after a few seconds and
    I get a white page. This does not happen with Explorer. A similar but much more extensive
    problem happened a month or so ago (I couldn't open attachments). I called Microsoft and the
    fellow messed about with my computer for an hour or so, but ended up saying he couldn't help
    me. However, when he went away, the problems went away.
    == This happened ==
    Every time Firefox opened
    == two weeks ago?

    ~~red:<u>'''''displays for 3 or 4 seconds and then drops off'''''</u>~~
    If you have RealPlayer Browser Record Plugin <u>'''extension'''</u>, disable/remove the RealPlayer Browser Record Plugin extension in the RealPlayer Preferences (RP: Tools > Preferences > Download & Recording) . Restart Firefox and test.
    <u>See Noah_SUMO's illustrated answer in this thread if the above is not clear:</u> https://support.mozilla.com/en-US/forum/1/557689?
    The RealPlayer Browser Record Plugin <u>'''extension'''</u> adds some extra features like saving media files.
    Be sure not to get confused with the RealPlayer <u>'''plugin'''</u> (Tools > Add-ons > Plugins) that plays media files.
    https://support.mozilla.com/en-US/forum/1/557689?
    http://support.mozilla.com/en-US/forum/1/459823
    https://support.mozilla.com/en-US/forum/1/446905?
    https://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=472596
    http://support.mozilla.com/en-US/forum/1/461211
    http://support.mozilla.com/en-US/forum/1/376867
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]].
    ~~red:<u>'''''Other Issues'''''~~: to correct security/stability issues</u>
    <u>'''Update Java'''</u>: your ver. 1.6.0.17; current ver. 1.6.0.20 (<u>important security update 04-15-2010</u>)
    ''(Windows users: Do the manual update; very easy.)''
    See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
    Do the update with Firefox closed.
    <u>'''Update Shockwave for Director'''</u>: your version 11.0; current version 11.5
    NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
    SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete.
    IMPORTANT: I have found it wise to always restart your system after doing anything with Adobe products.
    See: '''[http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox#_Installing_Shockwave Installing Shockwave]'''

  • Adobe creative cloud desktop is not detecting my internet connection?

    adobe creative cloud desktop is not detecting my internet connection?

    i connected with the adobe people through 'contact an agent'.
    very helpful, they remote managed my desktop to fix the issue.
    apparently something to do with permissions not activated for adobe, not sure how and why this happens though, or why it was fine earlier and suddenly stoppped.
    they insisted it was to do with being on a wifi connection but that's not possible because i have my laptop right next to my desktop and that was working fine.
    it took about four hours to fix though, so be patient!

  • Flash player 10.3.1.8.34 (lastest verison)icon on my desktop ,does not work ?

    .I>m using windows7 OS IE9 downloaded and installed fifty times and it always say download and installation was sucessful ,that I"m now using flashplayer 10.5 ect. there is the flashplayer icon sitting right on my desktop .from control panel in programs there is is adobe flash player in the list. every time i click to view a video,says to view this i need to download flash player over and over, I"ve read all the other post.tried all the answers ,been to all support sitesmore than 10 times each I"ve been up all night again it"s now morning  i"m still lost.all help will be appreciated...................................                penny

    Yes all that u sugested i followed from the help and support at adobe.Now i downloaded flashplayer beta 11 and it"s working perfectly .I"m at peace for the moment.In my profile i "ve given my PC model and the whole works on my system.for the record I"m using windows7,IE 9,64bit shockwave is enabled and active xfiltering was disabled it just would not work..
                            thank u very much
    From: ʇɐb ɹəuəllıʍ <[email protected]>
    >To: penny torrence <[email protected]>
    >Sent: Monday, July 25, 2011 8:57 PM
    >Subject: Re: flash player 10.3.1.8.34 (lastest verison)icon on my desktop ,does not work ?
    >
    >
    >1. There is no Flash Player 10.5; the currently available version is 10.3
    >2. What Internet Explorer version are you using: 32-bit or 64-bit?
    >3. What Windows version are you using: 32-bit or 64-bit?
    >4. Have you checked the add-ons on IE9 (Shockwave Flash Object); is it enabled?
    >5. Have you checked ActiveX Filtering on IE9; is it enabled?  (It needs to be disabled.)
    >

  • Formula field, Detail records not getting updated

    Hello seniors,
    i need help on 2 issues;
    first, Issue No. 1
    i have master-detail form with the following tables;
    POH                                  master record table
    PH_NO                              pk
    PH_PARTY
    PH_FXRATE                       exchange rate
    PH_PD_LOCAL_TOT           total of PD_LOCAL_AMT  from details records
    PH_PD_FOREIGN_TOT       total of PD_FOREIGN_AMT  from details records
    POD                      Detail records table
    PD_PHNO              fk
    PD_ITEM
    PD_QTY
    PD_PRICE
    PD_LOCAL_AMT        
    PD_FOREIGN_AMT
    M_PD_FOREIGN_AMT       Formula (PD_QTY * PD_PRICE)
    M_PD_LOCAL_AMT           Formula (M_PD_FOREIGN_AMT/PH_FXRATE)
    CTRL                 Control block
    M_PH_PD_LOCAL_TOT           Summary-Sum-Table=POD, Field=M_PD_LOCAL_AMT
    M_PH_PD_FOREIGN_TOT       Summary-Sum-Table=POD, Field=M_PD_FOREIGN_AMT
    Triggers
    POH Table
    Pre-Insert   and   Pre-Update
    :PH_PD_LOCAL_TOT := :M_PH_PD_LOCAL_TOT
    :PH_PD_FOREIGN_TOT  := :M_PH_PD_FOREIGN_TOT
    POD Table
    Pre-Insert   and   Pre-Update
    :PD_LOCAL_AMT := :M_PD_FOREIGN_AMT
    :PD_FOREIGN_AMT :=  :M_PD_LOCAL_AMTThe problem that i am facing is while i UPDATE a record.
    whats happening is when the form is in Query mode and if i change a record, lets say
    change the value of the field PH_FXRATE, then what happens is, on screen i get all Detail
    record's M_PD_LOCAL_AMT Calculated & Updated, but the actual db field PD_LOCAL_AMT remains unchanged
    in the database after i press F10 or Save button.
    The update takes place for the POH table and form displays 1 Record updated.
    whereas if i have for example 4 detail records, then form should update those as well and display finally
    5 records updated is'nt it..?
    In query mode,if i insert new or modify an existing record in the detail block, then at this point, form marks just
    that particular record as CHANGED. Thus making changes at db level only for this particular record.
    what i want is once i make changes to the field PH_FXRATE, then form should mark all detail records
    as CHANGED and on saving, the PRE-UPDATE tigger of POD table should come in to force and the changes
    in the values of M_PD_LOCAL_AMT in turn to the db field PD_LOCAL_AMT should get affected at db level.
    i have also tried to put these assignments
    :PD_LOCAL_AMT := :M_PD_FOREIGN_AMT
    :PD_FOREIGN_AMT := :M_PD_LOCAL_AMT
    at PRE-UPDATE of POH table, thinking that form might consider
    all detail records, at this point. i noticed that it does it, but only picks
    1 record (i guess just the first record always) and change a db level.
    No. 2 Issue:
    i have put a POST-FORM-COMMIT at form level for auditing the Total fields of POH table against the details records.
    Declare
         M_LC_AMOUNT NUMBER(13,3);
                  M_FC_AMOUNT NUMBER(13,3);
    Begin
         SELECT SUM(PD_LOCAL_AMT) INTO M_LC_AMOUNT
         FROM POD
         WHERE  PD_PHNO = :PD_PHNO;
         IF  :PH_PD_LOCAL_TOT != M_LC_AMOUNT  THEN
              :PH_PD_LOCAL_TOT := M_LC_AMOUNT;
         END IF;
         SELECT SUM(PD_LOCAL_AMT) INTO M_FC_AMOUNT
         FROM    POD
         WHERE  PD_PHNO = :PD_PHNO;
         IF  :PH_PD_FOREIGN_TOT != M_FC_AMOUNT  THEN
              :PH_PD_FOREIGN_TOT := M_FC_AMOUNT;
         END IF;
    End;i was testing and notice that in a query mode when all records are displayed.
    if i go on changing values on records and save or save later keeping the form open,
    form allows, but if 1 come back to a record which i may have changed and saved earlier, then it flashes Error;
    "Records has been changed by another user, requery to ..."
    i want to do an Audit before final db-Commit and keep the user free from this Error..
    Please tell me first of all, is my approach for both of my issues,correct.?
    if not, then please suggest what should be changed.
    i'll highly appreciate for all your help. TYVM. Regards.

    I did exactly as you suggested. It works well for new record insertion
    but when i press F7 to query it, its flashes messages before displaying detail records
    Field must be entered.
    Mr. Andreas,
    i have problem only when i change value of PH_FXRATE. It re-calculates on screen values for M_PD_LOCAL_AMT
    (Formula M_PD_FOREIGN_AMT/PH_FXRATE)
    i want the changed value of M_PD_LOCAL_AMT to be saved in the actual db-field PD_LOCAL_AMT.
    for this i have PRE-UPDATE on POD Table
    :PD_LOCAL_AMT := :M_PD_LOCAL_AMT
    :PD_FOREIGN_AMT := :M_PD_FOREIGN_AMT
    Which is doing that.It is not marking the detial record as CHANGED.
    I tried giving the above assignments in the PRE-UPDATE on POH table.
    It saves the changed value in the db-field, but not all detail records, if more than 1.
    what you have suggested, will get me acheived what i am looking for..?

  • HT4356 Mavric doesn't support my 5 years old Big Screen Display, OR? Tried to connect my Mac Book Pro after installing Mavric, The Screen didn't work as before. I could only see the Desktop but not the movies for example. What can I do?

    Mavric doesn't support my 5 years old Big Screen Display, OR? Tried to connect my Mac Book Pro after installing Mavric, The Screen didn't work as before. I could only see the Desktop but not the movies for example.
    <E-mail Edited by Host>

    It appears what happened is the installer though it was looking at a empty drive and just went ahead and installed.
    I of course am assuming here you didn't use Disk Utility to format the drive first before installing, that would wipe out your files and programs for sure.
    So what to do, what to do.
    Well there is hope for you as long as the drive wasn't Filevaulted.
    I'll explain. When a hard drive writes data for the first time to a drive, it starts at the very top and works it's way down.
    When OS X was installed the first time, it was at the top of the drive, unless you upgraded then the upgraded OS X could have been written elsewhere.
    Now when you just reinstalled OS X, the new OS went on the top of the drive, overwriting any data that was there previously, so what was there you have lost forever which is about 8GB or so. If it was the previous OS there, then your more in luck because only the old OS X was overwritten.
    The remaining space on the drive still can have a copy of your files, provided it's not overwritten yet.
    It's because when a hard drive deletes data or reformats, it doesn't remove the data off the drive or overwrites it immediately, it's just made so it's SPACE is available for new files to be written there.
    So technically one can recover the deleted data off a non-encrypted/scrubbed hard drive with special software.
    The way it does this is it reads the 1's and 0's of the files themselves, and through a lot of figuring out, can tell what that file is and what it belongs too.
    So what you will have to do is this:
    Create a data recovery/undelete external boot drive
    or if you don't have the skills, then take it to a local PC/Mac tech and they can do a direct image of the drive and then you can run Data Rescue on it to rebuild your files.

  • I deleted the "desktop" in tiger, can't "alias", "copy" or "drag & drop" anything to it now, I get a message that "desktop can not be changed"

    I was trying to make an alias of "SAFARI" icon to have on the desktop & in the dock as well, I managed to make the safari icon appear on the desktop, but when I wanted to switch from firefox to safari it wouldn't open / start safari, so OK, no big deal, I moved it the trash, ( by rt. click,>move to trash>click ) the horror starts here, everything on the desktop disappeared into the trash !!!!! ......
      So I have tried to "drag & drop", "alias", "copy", "duplicate" to get things back out of the trash, but every attempt is met with a message "the desktop con not be changed",   and whatever I try to bring anything out of the trash window, it gets a "minus - sign" added to it when it crosses over the edge of the trash window, and of course it jumps right back into the trash when the mouse button is released.
    I think (barely) I will need the do a "clean install", or a "restore" from the install DVD to restore / get the desktop back.
    And while the only thing on the desktop now is the HDD icon, clicking it open does not show the desktop in the Lf. column of the window where it should be, or any OS X folders when clicking on anything, but the OS is is running for this post and yahoo, etc., and there is a upward facing arrow next to the "network" name in the left column, that doesn't go away, like after installing some software, this is weird !!
    Any solid ideas welcomed, and Thanks for reading my driveling post,  .....  wayne146  .........
    this is happening on my back-up machine, a G4 400mhz PCI, OS X TIGER 10.4.11 & 9.2.2 in classic ( all the 9.2.2 stuff does still show in the hdd when clicked )
    I am having bigger troubles with my QS 800 dp, so I need this one to stay online, Please help !!!

    to safari it wouldn't open / start safari, so OK, no big deal, I moved it the trash, ( by rt. click,>move to trash>click ) the horror starts here, everything on the desktop disappeared into the trash !!!!!
    I am confused by what you did.
    open / start safari
    What did you do?  This looks like a terminal command.
    Or, did you click on the safari icon then right click on the safari icon then click on open? 
    I do not understand how you that moving to the trash would be helpful.
    I suspect disk corruptions.
    I run disk utility verify the file system on your starup disk.  See below.
    verify & repair your startup drive
    To verify & repair you file system on the startup drive, you will need to run disk utility from you installation DVD.
    This article  will tell you how to get to disk utility.  Once in a disk utility, you can go and attempt to recover the disk.
    http://support.apple.com/kb/TS1417
    To repair your startup drive, you will need to run disk utility from your startup DVD.
    Mac OS X 10.4: About the utilities available on the Mac OS X 10.4 Install DVD
    http://support.apple.com/kb/HT2055
    How to run disk utility from your startup DVD.
    Insert your  startup DVD  into your reader.  Power down your machine.  Hold down to the c key.  Power on your machine.  This will bootup your startup DVD.
    This will bring you to a panel asking you for your language.  Pick your language.
    You you come to the Install Mac OS panel.  Do not install.
    Click on Utilities menu item.  This will give you a pulldown list of utilities.
    Click on the disk utility.
    You are now in disk utility.  Pick your disk.  Click on repair it should be on the lower right of the panel.
    Once the repair completes successfully, you should update your permissions.
    Verify a disk
    As an alternative, you can verify that the filesystem on the disk is correct. You will not be able to repair the file system.
    I suggest that you use disk utility to verify that your startup disk is OK.  Macintosh-HD -> Applications -> Utilities -> Disk Utility  Start up disk utility.  On the left pane view, you will see a list of all your disks.   click on your startup disk.  Click on the First Aid  Tab.  Click on verify.   Hopefully your disk will verify.  If not, you have to boot from your installation DVD and run Disk First Aid from there to attempt to repair your file-system.

  • I am unable to stream Netflix to my Iphone or Apple TV, from my wireless router . . . even though I am able to watch Netflix on my WII (also wireless) and desktop computer (not wireless).

    I am unable to stream Netflix to my Iphone or Apple TV, from my wireless router . . . even though I am able to watch Netflix on my WII (also wireless) and desktop computer (not wireless).
    On the Iphone and Apple TV I can connect to Netflix . . . it recognizes me and my account settings . . . and I can veiw all my recent programs and show titles, descriptions, etc..  But when I select one to watch I get a message saying:
    "ERROR A PROBLEM OCCURED WHILE PLAYING THIS ITEM. TRY AGAIN LATER, OR SELECT A DIFFERENT ITEM. GO TO WWW.NETFLIX.COM/SUPPORT FOR MORE INFORMATION. (139)
    Netflix support say there is nothing wrong on their end . . . that it is an Apple issue.  They see the request for the show, the devices are registered . . . but it shows 0 bandwidth to the device.
    My Apple TV did this when I first hooked it up a couple of weeks ago.  Then after a few days started working with Netflix, for no apparent change . . . now doesn't again for the past couple of days (I think that it auto restarted the other night after a virus scan).
    Very frustrating, and driving me nuts!  Has anyone else had and been able to resolve this problem?

    Troubleshooting
    Apple TV2 update one day and netflix is browsing but not launching the actual content (error 139)
    Ipad2 (another ios device) forces me to update netflix if I want to use it and I get the same error 139 on it.
    **** now I have two not ways not working where prior to some update it was fine.
    Nintendo Wii is still working ( mind you running an ancient version of netflix )  Dusted the Wii off and gave it to the kids use.  Now they are happy again...
    PC is also still working ( using some other flash client ) but that's just of interest, we're not going to be watching tv with that.
    My wife's iphone 4s is still working.  Odd.. still ios but for somereason I am not forced to update the version. So basically she could mirror stream up to the apple tv with it.  Nice feature of Ios5.  Later found out it is using 1.4 version of netflix.  The most useful thing out of that is that all 3 of the devices are Ios and it was actually the iphone with the 1.4 version of netflix that still worked!
    I heard from a friend who was on a different ISP he was still working so I took my appletv2 and ipad2 over to my brothers house who is on that same ISP as my friend and both started working.  So the ISP is involved too!
    Brought the appletv2 and ipad2 back to my house hoping it would maybe still work.  No dice   Broken again.
    Searched the appstore for a decent packet analyzer and there isn't really anything.  I was able to sniff the traffic with my PC and also on my juniper ssg5 confirmed that.  Turns out port 80 traffic is actually failing and authorization is not happening.  The other clients do not do this...
    Asked a buddy from work who used to work at the ISP if he could make a call to some one who might actually know what is going on.  He came back pretty quick and said yea they are trying really hard to get the beta patch in from Bluecoat asap. 
    So knowing that it was actually Netflix that changed when it hit 2.0 and in my case the ISP made the adjustment it's pretty safe to say this issue is going to be ongoing unless netflix changes again the way they authorize for licenses.
    So that's the summary of what went right down the troubleshooting path but I'll tell what what didn't
    2 calls to Netflix (useless... waste of time... they are too quick to blame anyone but themselves)
    1 call to apple support (support call was going to cost more than it cost for me to change ISPs)
    2 calls to ISP (through the normal means - regular support number)
    So why is this intermittantly working sometimes?  If you are lucky enough to authorize to an IP address that is not cached they voila you are going to get an authorization / a license to watch the show.  Some people report after defribulating their appletv (reseting, rebooting, dns changes, you name it) they get it working.  Over the past month we all seem to have got it working for some period of time only to lose it a day to two later.
    It's now been several days since the beta patch to the bluecoat and 4 of us who have been communicating on the issue appear to be online all at the same time for those several days and that is a good sign that we might be out of the woods on the issue.
    Hope this turns into something helpful for someone else out there.

  • Auto Source determination not happening

    Hi Guruz,
    I have a material assigned to a quota arrangement usage in material master - MRP 2 View.
    Source list maintained for the material/plant with 2 vendor codes and both releveant for MRP '1'
    Quota arrangement maintained with proper validity periods.
    But when i generate purchase requisitions via MRP, the source assignemnt is not happening. MRO generates PRs but the source of supply is blank. I have to assign the source either by ME57 or via 'assign source' tab in PR item details.
    I have maintained EVO parameter in my user id also.
    Not sure what I have missed. Please help!
    Regards
    Greg

    Hi,
    Please check following also -
    1) Whether the vendor is not blocked for purchasing
    2) If QM is activated & Delivery Release is required for the material, then check whether the Quality Info Record is maintained & the vendor is released for puruchase.
    3) The scheduled delivery dates are lying inside the validity period of the Quota Arrangement & Source List
    Regards,
    Prasahnt Kolhatkar

Maybe you are looking for

  • Copying from external drives repeatedly fails

    Hello! I have repeatedly had the same problem with my computer and external drives. I have 2 hard drives (150 gig Western Digital in an external USB 2.0 enclosure, and a 160 gig Maxtor in an external Firewire and USB 2.0 enclosure) from which I often

  • Remote SQL Server weird semaphore timeout period error

    I'm using SQL Server Express 2012 in a home server using no-ip service. I tried to setup home server to allow remote so I can access home server in my office. after following a walkthrough, I can register my server to Registered Servers, and tried a

  • Performance issue is most probably caused by the fact that IE can not handle such amount of requests ? is it ?

    Hi, I'm running web applications and there is performance issue is most probably caused by the fact that IE can not handle such amount of requests that are forwarded to the server at the same time. Data: On IE(10) – search variety 11- it takes a long

  • Mail forgets Accounts and then Contents of Mailboxes

    Running Leopard with all Updates so far... After a force reset (pressing Power-Button to switch off) my Mail somehow reseted itself. When starting Mail all my Accounts plus Send Messages were gone. Tried to go back in time and replaced my Mail Librar

  • Flash player resizes banners/widgets under ie9 32bit

    Hi! Description of the problem: a flash widget on our site is loaded correctly on all major browsers and FP versions, execept on 32bit ie9. Here, the widget is disfigured (compressed on the x axis) clicking on the widget fixes the problems, and refre