As of last night, i have a 16G iphone4......from Best Buy
So my tale of woe is me is short and sweet.
-Preordered iphone 4 from Best Buy in huntington station NY on the first day. Launch day came, the store was shorted, i didnt make the cut. Out of 12 people, i was now number 3 on the next shipment.
-Like most of you, i hadnt been told when, or if the next shipment was even coming
-Compounding the problem, was that i'm leaving tomorrow for a 2 week vacation, and if the phone came and i couldnt be there to claim it, i'd get bumped down the list, and most likely wait until august
-Huntington Station store was absolutely no help, very rude, told me no way i'd be able to return my gift card, etc etc
WELL
Last night i called again to complain, and got a hold of someone who was surprisingly helpful. Informed me that hes not sure why, but he caught wind that the Riverhead store has a bunch in stock for walk ins, and they didnt take preorders.
I called riverhead at 7pm, and they said they had a bunch, but theres some people on line. Gave her my number and name, told her i was getting in my car, i'll be there in an hour (its 45 miles away and rush hour), and to call me if they run out so i dont waste my time.
Show up at 8:25, wait behind one person, walk out of there 10 minutes later with a beautiful new iphone 4 I'm canceling my presale today from huntington and thanking the guy who gave me the tip. Apparently Riverhead got 60+ on their first shipment, but Huntington Station (who took preorders mind you) got no more than 20. Does this make any sense? Absolutely not. But now i have my iphone, its definately amazing and worth the wait, and i dont have to deal with this bull anymore
Keep plugging away everyone! Just keep calling different stores!
Completely agree. If i wasnt able to get the phone, i'd obviuosly be more peeved about the situation, but i have it so its rolling off my back at this point.
But you're totally right, and its completely poor inventory management on BB and Apple's part.
A preorder is a guarantee of product when inventory allows. To have one store 45 miles away have 60 while the other store barely had enough to fill 10 people on the preorder, is just poor poor business practice.
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I was very disappointed to read about your experience when taking your phone in to the Geek Squad for service. I agree with avm5689, purchasing the Geek Squad Protection plan is a great way to protect your investment in a product that is so necessary to our everyday lives. The agent should have known exactly what steps to make the exchange an easy, and smooth process, and I sincerely apologize for the frustrating experience you received instead.
I assure you every single post on the forum from our customers is of utmost importance to us, and we are always happy to help in anyway we can. As per the terms and conditions of your Geek Squad Protection plan, you should receive one battery per the life of the plan, and you can order it simply by calling our Partstore. As I mentioned previously, this is something the Geek Squad agent should have explained to you, or as the mobile specialist did, call them for you, and I'm truly sorry this wasn't handled in that manner causing you to waste a lot of time at the store. Using the e-mail you registered on the forum, I was able to locate the service order, and I will be documenting your experience for further training opportunities.
Once again, I am very sorry for any disappointment this has caused, and I appreciate very much you bringing this to our attention. I hope you will give us another in chance to offer you a much better experience.
Respectfully,
Maria|Social Media Specialist | Best Buy® Corporate
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First and last time buying from Best Buy
It's sad to see how many complaints there are regarding the Best Buy delivery service. Ever worse to see how customer service makes no attempt to rectify the situation either. I like most others here wished I looked on this forum before purchasing anything from Best Buy.
Ordered the Sony 60" TV on Friday 11/21. A delivery date of 11/23 was selected. This was a big purchase and I was looking forward to getting the TV on Sunday. No call came to confirm what time they were coming and nobody showed up on Sunday either. I called Best Buy the following day and was informed that they didn't have any available trucks so they needed to rescheduled. Look I understand things happen so I let it slide and rescheduled. I rescheduled to Tuesday 11/24 and they let me change the delivery address as well since I work during the week.
Now it's Monday night and I didn't receive a delivery confirmation once again. I just got off the phone with a customer service rep and they informed me that my delivery date was never set and the new address was not on file either. I even have a confirmation e-mail from over the weekend that confirmed the new address change. So now guess what, the TV is backordered and not available until 12/7. How the hell do you run a business??? I order a TV that is in stock and confirmed for delivery and it gets rescheduled and is now backordered? How can I trust the next date that's provided? Plus has anything been offered for the inconvenience? I thought ordering from Best Buy especially for a big ticket item I'd get a certain level of service, I should've just ordered from Amazon.Hello alok1228,
Welcome to the forum. I am truly sorry for the delay in replying to your post. I am very disappointed to read about your experience regarding the delivery of your TV. Buying a new TV is an exciting event, and I know I would be looking forward to setting it up to use as soon as possible. I'm very sorry your TV was not delivered as scheduled and now is backordered. I can completely understand your frustration.
Using the e-mail you registered on the forum, I was unable to locate the order. I would appreciate it very much if you could send me a private message with your name, e-mail address, phone number we have on file for you, and the customer service pin located toward the bottom of your receipt, or BestBuy.com order number so I can look into this immediately. To send me a private message simply click to the right of my signature.
Once again, I am very sorry for all the frustration, and disappointment this has caused. I look forward to the opportunity to turn your experience into a much better one.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message -
What if you have not received a call from Best Buy?
I've been reading these forums the last week and escpecially the last few days, and I see all these posts about how people are getting phone calls and setting up appointments for their iPhone4 but I have not yet recieved a phone call from anybody from best buy.. I went to the best buy mobile in yorktown shopping mall (Lombard, Illinois) and my friend and I were #1 and #2 for the pre-orders. I know that because, the girl that was working had just opened the store, and she wasn't even aware that they were doing pre-orders for the iPhone4 she ended up calling her manager, and a district manager to confirm that indeed they were. So my question is what happeneds if you don't get a call? Should I be worried that I will not get my iPhone4 tomorrow even if I am #1 / #2 in-line for the pre-order?
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I didn't inquire further since she wasn't a Mobile rep, but I'm hoping she was confused and that they'll begin scheduling today. I don't know if they have inventory on-hand yet or not, but if they do I don't understand why they'd wait til the day of launch to schedule appointments for that same day.
I've got an inventory request in on one of the other boards to see if they do indeed have stock yet. Hopefully that will shed some light on the situation.
In any event, you're not alone! -
I dropped my iPhone 4s and the back cracked and it now will not turn on. I was wondering if anyone could give me an estimated price to fix it. And I do have insurance on it with best buy. I'm on Verizon's phone plan so I don't know if it would be cheaper to have it fixed with Best Buy or Verizon. I cracked my iPod a little bit ago and got a refurbished one for free with the insurance on it but I don't now if it would be different because it is a phone. I don't know really anything about this stuff so any information that could possibly help me is greatly appreciated. Thanks.
That's only for the iPhone 5. On the 4 and 4S, they can repair the back glass in store for $30. They will not replace the display on a 4 or 4S. They must replace the entire phone. Replacing the display on them requires disassembling the entire phone, which they will not do in store.
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Message was edited by: Murali.KRSorry but that was a completely pointless post.
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abdullahsgirljsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport
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