Ask the Expert: Overview of Cisco Prime Service Catalog and Process Orchestrator Solutions

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the Cisco Prime Service Catalog and Process Orchestrator solutions.
Cisco expert Jason Davis will discuss Cisco’s network management products offered under the Cisco Prime framework. If you have questions about Cisco Prime infrastructure or data center automation with our Cisco Prime Service Catalog and Process Orchestrator solutions, join us on the Cisco Support Community.
Jason Davis is a distinguished services engineer in the Intelligent Infrastructure Practice team of Cisco Advanced Services. His role is to provide strategic and tactical consulting for hundreds of Advanced Services customers, lead service innovation, and assess new services and technologies. Jason's primary expertise areas are in network management systems, intelligent automation, virtualization, data center operations, software-defined networking, and network programmability.
Based out of the Research Triangle Park (RTP) campus, Jason is also responsible for administering the Research Triangle Park Network Management Lab, Cisco's largest network management lab.
Since joining Cisco in 1998, Jason has been a frequent speaker at Cisco's Networkers and CiscoLive conferences in the United States and Europe. In the past five years he has also been involved in the conference network setup and monitoring. He is a much sought-after resource by the field sales teams to assist with presales solutions and executive briefings. He has provided strategic and tactical network management consulting for several hundred customers.
Jason is a subject matter expert with the following products and features:
Cisco Prime LAN management solution
Cisco Prime infrastructure
CiscoSecure ACS
Cisco Prime Network Registrar
Cisco Process Orchestrator
Cisco Prime Service Catalog
Cisco IP SLA
Embedded Event Manager
SNMPv3
onePK and OpenFlow
Cisco UCS
Device instrumentation
VMware ESX, ESXi, and vCenter
ITIL
Jason received his bachelor of science degree in electrical engineering from the University of Miami (FL). He has been married for 20 years and has 4 children. His interests include providing audiovisual technical support for churches and conference venues, camping and biking with his family, remote-control helicopter piloting, paintball, and recreational shooting.
Remember to use the rating system to let Jason know if you have received an adequate response.
Because of the volume expected during this event, Jason might not be able to answer every question. Remember that you can continue the conversation in Data Center > Intelligent Automation under the subcommunity Cisco Prime Service Catalog shortly after the event. This event lasts through September 12, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hello Jason,
Thank you very much for welcoming me to your expert discussion :) I feel to be in the right place, at the right time. Thank you also for answering question beyond your scope here, much appreciated. The information received will help me to go further as such I have submitted a 5 start rating for your first reply.
That sounds promising about the LMS part so yes, I stay tuned and wait patiently.
Ok, now let’s revert to the actual topic discussed here. Cisco Prime Service Catalog and Process Orchestrator solutions I have briefly read up on this on CCO (where elseJ) and picked out the following quote
---- Quote from the Cisco Prime Service Catalog Data Sheet
Today’s end users want self-service and easy access to IT tools and services.
Simultaneously, organizations are seeking ways to extend their cloud management
platforms beyond self-service delivery of virtual machines and infrastructure resources
while increasing their use of cloud-based solutions to enhance business agility and effectiveness.
Cisco Prime™ Service Catalog offers tremendous benefits to organizations that want to unify the ways in
which all types of IT services are ordered and fulfilled, not just infrastructure requests
---- un quote ---
I try to understand what (at high level of course) happens in the back ground when an order is raised and which vendor solution your product can interact with.
As mentioned in the quoted text, this service catalogue goes beyond the standard infrastructure.
Let’s say, a user wants to deploy a new email services, or in your example, extends or create a new web-portal (i.e. for HR to view and manage holiday, staff absence and benefits).
Your solution will need to interact somehow with the 3rd party vendor application that is capable building such portal I believe.
Without disclosing to many information, I assume the portal is linked to backend VM,s that spin up requested resources (and more magic of course). Perhaps I am mixing this up with another cisco product where a user can go on the portal and spin up virtual Firewalls, virtual Routers can be provisioned in now time.
Out if interest; Is this product also known as Mozart? (project code within Cisco?)
I hope query is ok.
Best wishes
Markus

Similar Messages

Cisco Prime Service Catalog Training Video: Tracking Orders in Order Management

This video describes how to track, filter, sort, and copy service orders by using the Order Management module in Cisco Prime Service Catalog.
Click here to start the video, which opens in a separate tab or window.
Note: The video is Flash-based.

Let me add to this list a number of issues that seem to be widespread with respect to the sync engine:
Sync engine does not recognize existing content on install of PSE7 if it's an upgrade from a previous version. Changed photos get sync'd, but you have to make a change to everything to get it all picked up by the engine.
Sync stalls regularly. No indication is given to the user that sync is no longer progressing (double green arrows remain). However, the sync process stops consuming CPU and stops communicating with API.PHOTOSHOP.COM (both verifyable using resource manager).
Sync is extreemly slow. The upload times are an order of magnitude longer than my available bandwidth would permit. This appears to be due to the excessive handshaking necessary for each individual upload (no bulk transfer implemented).
Not necessarily a bug, but the lack of status information about the sync progress is dismal.
Let's hope the PSE7 team is as receptive to user help in troubleshooting as the PS.COM team turned out to be...

Cisco Prime Service Catalog Training Video: Approving and Rejecting Service Requests

This video describes the different ways you can approve or reject service requests by using Cisco Prime Service Catalog.
Click here to start the video, which opens in a separate tab or window.
Note: The video is Flash-based.

Hi derevan007,
Could you please send me an example how this can be done? Also could you please tell me where we can get the TaskID?
I have tried this with an example service created. But when I hit the URL as you said I can see only a 500 error page on the browser. I have got the RequisitionEntryID by using the SOAP call getRequisitionStatus.
Thanks & Regards,
Atchut.

Cisco Prime Service Catalog Training Video: Customizing Storefront Styles

This video describes how to use custom style sheets to brand Cisco Prime Service Catalog for your company, and how to apply custom style sheets to a particular organizational unit.
Click here to start the video, which opens in a separate tab or window.
Note: The video is Flash-based.

Cisco Prime Service Catalog & Process Orchestrator Integration

Hi,
I want to integrate Cisco Prime Service Catalog with Cisco Process Orchestrator using service link.
How to integrate it. Is there any docs for CPO & CPSC integration.

I replied on your other thread on the same topic. Please see that.

Cisco Prime Service Catalog Training Video: Ordering IT Services

This video describes how to order IT services by using the Cisco Prime Service Catalog storefront, and how to track ordered services.
Click here to start the video, which opens in a separate tab or window.
Note: The video is Flash-based.

I replied on your other thread on the same topic. Please see that.

Can we have silent installation for Cisco prime service catalog (CCP)?

HI,
I want to install Cisco prime service catalog(newscale) in silent mode, which version supports this feature.
And also please provide any related docs.
Thanks in Advance
Srini.

sotoh,
I am using puppet(configuration mangement tools) which manages several nodes.
so i want to install CIAC on many nodes with same configuration with reusable silent install using puppet manifest files.

Ask the Expert: One Management with Prime Infrastructure 1.2

With Tejas Shah
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions from Cisco expert Tejas Shah on One Management with Prime Infrastructure 1.2 Combining the wireless functionality of Cisco Prime Network Control System (NCS) with the wired functionality of Cisco Prime LAN Management Solution (LMS), Cisco Prime Infrastructure simplifies and automates many of the day-to-day tasks associated with maintaining and managing the end-to-end network infrastructure from a single pane of glass. The new converged solution delivers all of the existing wireless capabilities for RF management, user access visibility, reporting, and troubleshooting along with wired lifecycle functions such as discovery, inventory, configuration and image management, automated deployment, compliance reporting, integrated best practices, and reporting.
Tejas Shah is a senior technical marketing engineer for Cisco Prime Infrastructure and Collaboration products. He has deployed Cisco Prime Collaboration Manager at various customer sites to help customers monitor and troubleshoot their video infrastructure. In addition, he is part of the Network Operations Center team at Cisco Live events for six years. Shah joined Cisco in 1995 and was in the Technical Assistance Center team supporting various network management system products for more than six years.
Remember to use the rating system to let Tejas know if you have received an adequate response.
Tejas might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Wireless Mobility sub-community discussion forum shortly after the event. This event lasts through Sept 21, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

Raun, please see my responses inline:
Can you go over the licensing method with Prime Infrastructure 1.2 please?
Raun, you can check out the following link for ordering guide at
http://www.cisco.com/en/US/products/ps12239/products_data_sheets_list.html
I currently have NCS and do NOT currently have LMS. I know I can move to Prime Infrastructure through Cisco Product Upgrade Tool. However, what I am confused about is do I still have to buy LMS to have LMS functionality in Prime Infrastructure 1.2?
==> Not at all. The converged product will give you basic management capability for routers and switches that LMS provided in this release. Feature/Functionality will keep on growing with upcoming releases.
If not, do the licenses I transfer into Prime Infrastructure 1.2 from NCS also work for devices to work under LMS?
==> Licensing is different than NCS or LMS. You don't have to transfer the license. Each install of Prime Infrastructure will have a unique UID string on which the licenses are based. A new license will be applied to the product.
Mean, can my currently 350 licenses be used for AP's as in NCS and routers in the LMS portion of Prime Infrastructure 1.2?
==> I would recommend getting a total count of your wired and wireless devices and match the right SKU based on that.
Hope this helps.. Let me know if you have any further questions,
Tejas

Ask the Expert: Introduction to Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features)

With Namit Agarwal and Rahul Govindan
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features) with experts Namit Agarwal and Rahul Govindan.
This is a continuation of the live webcast.
Cisco ASA CX (Context-Aware) is a next generation firewall service that serves as an extension to the Cisco Adaptive Security Appliance (ASA) firewall platform. In addition to the proven stateful inspection firewall capabilities, it provides us with next-generation capabilities and a host of additional network-based security controls for end-to-end network intelligence and streamlined security operations.
Namit Agarwal is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has more than four years of experience in the security domain. His areas of expertise include ASA firewalls, IPS, and ASA content-aware security (ASA CX). He has been involved in various escalation requests from around the world. He holds CCIE certification (number 33795) in security.
Rahul Govindan has been an engineer with the Security Technical Assistance Center team in Bangalore for more than three years. He works on security technologies such as VPN; Cisco ASA firewalls; and authentication, authorization, and accounting. His particular expertise is in Secure Sockets Layer VPN and IP security VPN technologies. He holds CCIE certification (number 29948) in security.
Remember to use the rating system to let Namit and Govindan know if you have received an adequate response.
Because of the volume expected during this event, Namit and Govindan might not be able to answer every question. Remember that you can continue the conversation in the Security community, subcommunity VPN shortly after the event. This event lasts through November 1, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.
Webcast related links:
Slides from the live webcast
Video Recording of the live webcast
Introduction to Cisco Adaptive Security Appliance (ASA) version 9.x (Context Aware Security and VPN Features): FAQ from live webcast

Hello Namit and Rahul,
Here are few questions that came in directly during your live webcast hence posting them here so that users can benifit:
1)      How is ASA CX different from other UTM solutions ?
2)      How is dynamic application inspection of CX better than other inspection engines ?
3)      What features or functionalities on the CX are available by default ?
4)      what are the different ways we can run or install CX on the ASA platform ?
5)      What VPN features are supported with multi context ASA in the 9.x release ?
6)      What are the IPv6 Enhancements in the ASA version 9.x ?
Request you to please provide your responses to them individually.
Thanks.

Ask the Expert: Hierarchical Network Design, Includes Core, Distribution, and Access

Welcome to the Cisco® Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about hierarchical network design.
Recommending a network topology is required for meeting a customer's corporate network design needs in their business and technical goals and often consists of many interrelated components. The hierarchical design made this easier like "divide and conquer" the job and develop the design in layers.
Network design experts have developed the hierarchical network design model to help to develop a topology in discrete layers. Each layer can be focused on specific functions, to select the right systems and features for the layer.
A typical hierarchical topology is
A core layer of high-end routers and switches that are optimized for availability and performance.
A distribution layer of routers and switches that implement policies.
An access layer that connects users via lower-end switches and wireless access points.
Ahmad Manzoor is a Senior Pre-Sales Engineer at AGCN, Pakistan. He has more than 10 years of experience in first-rate management, commercial and technical skills in the field of data communication and services lifecycle—from solution design through sales pitch, designing RFPs, architecture, and solution—all with the goal toward winning projects (creating win/win situations) of obsolete solutions. Ahmad also has vast experience in designing end-to-end data centers, from building infrastructure design to data communication and network Infrastructure design. He has worked for several large companies in Pakistan and United Arab Emirates markets; for example, National Engineer, WATEEN Telecom, Emircom, Infotech, Global Solutions, NETS International, Al-Aberah, and AGCN, also known as Getronics, Pakistan.
Remember to use the rating system to let Ahmad know if he has given you an adequate response.
Because of the volume expected during this event, Ahmad might not be able to answer every question. Remember that you can continue the conversation in the Solutions and Architectures under the sub-community Data Center & Virtualization, shortly after the event. This event lasts through August 15, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Dear Leo,
We are discussing the following without any product line, discussing the concept of hierarchical design, which will help you to take decision which model is better for you Two Layer or Three Layer hierarchical model.
Two-Layer Hierarchy
In many networks, you need only two layers to fulfill all of the layer functions—core and aggregation
Only one zone exists within the core, and many zones are in the aggregation layer. Examine each of the layer functions to see where it occurs in a two-layer design:
Traffic forwarding—Ideally, all interzone traffic forwarding occurs in the core. Traffic flows from each zone within the aggregation layer up the hierarchy into the network core and then back down the hierarchy into other aggregation zones.
Aggregation—Aggregation occurs along the core/aggregation layer border, allowing only interzone traffic to pass between the aggregation and core layers. This also provides an edge for traffic engineering services to be deployed along.
Routing policy—Routing policy is deployed along the edge of the core and the aggregation layers, generally as routes are advertised from the aggregation layer into the core.
User attachment—User devices and servers are attached to zones within the aggregation layer. This separation of end devices into the aggregation permits the separation of traffic between traffic through a link and traffic to a link, or device. Typically, it is best not to mix transit and destination traffic in the same area of the network.
Controlling traffic admittance—Traffic admittance control always occurs where user and server devices are attached to the network, which is in the aggregation layer. You can also place traffic admittance controls at the aggregation points exiting from the aggregation layer into the core of the network, but this is not common.
You can see, then, how dividing the network into layers enables you to make each layer specialized and to hide information between the layers. For instance, the traffic admittance policy implemented along the edge of the aggregation layer is entirely hidden from the network core.
You also use the core/aggregation layer edge to hide information about the topology of routing zones from each other, through summarization. Each zone within the aggregation layer should have minimal routing information, possibly just how to make it to the network core through a default route, and no information about the topology of the network core. At the same time, the zones within the aggregation layer should summarize their reachability information into as few routing advertisements as possible at their edge with the core and hide their topology information from the network core.
Three-Layer Hierarchy
A three-layer hierarchy divides these same responsibilities through zones in three vertical network layers,
Traffic Forwarding—As with a two-layer hierarchy, all interzone traffic within a three- layer hierarchy should flow up the hierarchy, through the layers, and back down the hierarchy.
Aggregation—A three-layer hierarchy has two aggregation points:
At the edge of the access layer going into the distribution layer
At the edge of the distribution layer going into the core
At the edge of the access layer, you aggregate traffic in two places: within each access zone and flowing into the distribution layer. In the same way, you aggregate interzone traffic at the distribution layer and traffic leaving the distribution layer toward the network core. The distribution layer and core are ideal places to deploy traffic engineering within a network.
Routing policy—The routing policy is deployed within the distribution layer in a three- layer design and along the distribution/core edge. You can also deploy routing policies along the access/distribution edge, particularly route and topology summarization, to hide information from other zones that are attached to the same distribution layer zone.
User attachment—User devices and servers are attached to zones within the access layer. This separation of end devices into the access layer permits the separation of traffic between traffic through a link and traffic to a link, or device. Typically, you do not want to mix transit and destination traffic in the same area of the network.
Controlling traffic admittance—Traffic admittance control always occurs where user and server devices are attached to the network, which is in the access layer. You can also place traffic admittance controls at the aggregation points along the aggregation/core edge.
As you can see, the concepts that are applied to two- and three-layer designs are similar, but you have more application points in a three-layer design.
Now the confusion takes place in our minds where do we use Two Layer and where the Three layer hierarchical model.
Now we are discussing that How Many Layers to Use in Network Design?
Which network design is better: two layers or three layers? As with almost all things in network design, it all depends. Examine some of the following factors involved in deciding whether to build a two- or three-layer network:
Network geography—Networks that cover a smaller geographic space, such as a single campus or a small number of interconnected campuses, tend to work well as two-layer designs. Networks spanning large geographic areas, such as a country, continent, or even the entire globe, often work better as three layer designs.
Network topology depth—Networks with a compressed, or flattened, topology tend to work better as two-layer hierarchies. For instance, service provider networks cover large geographic areas, but reducing number of hops through the network is critical in providing the services they sell; therefore, they are often built on a two-layer design. Networks with substantial depth in their topologies, however, tend to work better as three-layer designs.
Network topology design—Highly meshed networks, with many requirements for interzone traffic flows, tend to work better as two-layer designs. Simplifying the hierarchy to two levels tends to focus the design elements into meshier zones. Networks that focus traffic flows on well-placed distributed resources, or centralized resources, such as a network with a large number of remote sites connecting to a number of centralized Data Centers, tend to work better as three-layer designs.
Policy implementation—If policies of a network tend to focus on traffic engineering, two-layer designs tend to work better. Networks that attempt to limit access to resources attached to the network and other types of policies tend to work better as three-layer designs.
Again, however, these are simple rules of thumb. No definitive way exists to decide whether a network should have two or three layers. Likewise, you cannot point to a single factor and say, “Because of this, the network we are working on should have three layers instead of two.”
I hope that this helps you to understand the purposes of Two Layer & Three layer Hierarchical Model.
Best regards,
Ahmad Manzoor

Ask the Experts: Introduction to Cisco Trustsec Solution and Configuration (from Webcast)

This is an opportunity to learn and ask more questions about Cisco Trustsec solution. The Trustsec solution is designed to flatten the network regardless of the access method but still provide fully distributed and differentiated access control no matter whether you are coming from wired or WiFi or remote access, the Trustsec solution provides a consistent access control policy.
Ankur Bajaj is a customer support engineer from the AAA team at the Cisco Technical Assistance Center in Richardson, Texas, USA. He has 14 years of total experience. He has worked on a wide range of Cisco Security Technologies such as Cisco ASA, VPN deployments, NAC solution, ACS and ISE deployment. Ankur has CCIE # 22135 in Security.
Mrinal Jaiswal has been with Cisco since 2007 with previous experience as a software developer. He works with AAA and Wireless Technical Assistance. Mrinal holds a CCIE in security #31389, MCSA in 2003 track, MCAD in .net, GNIIT from NIIT.
Beau Wallace is an engineer for the RTP AAA TAC team, supporting multiple solutions including ISE, TrustSec, 802.1x, ACS, NAC, etc. He attended East Carolina University and lives in Raleigh, NC. He holds CCNP, RHCSA, and Security+ Certifications
This Discussion starts Dec 16th through Dec 19th, 2014
Remember to use the rating system to let the exerts know if you have received an adequate response.
The experts might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Security community, sub-community, AAA, Identity and NAC discussion forum shortly after the event. This event lasts through December 19, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Marvin, first, you would want to ensure the router or switch you use has support for SG-ACLs and enforcement via:
http://www.cisco.com/c/en/us/solutions/enterprise-networks/trustsec/trustsec_matrix.html
One you know that works, you can configure SG-ACLs with a source or destination on "unknown". This keyword indicates traffic where we cannot discover what SGT should be assigned to that traffic, or in other words, outside the trustsec domain. We use a relatively common command-set on enforcement supporting platforms, take a look at the following link for command syntax:
http://www.cisco.com/c/en/us/td/docs/switches/lan/trustsec/configuration/guide/trustsec/sgacl_config.html
Let me know if the unknown tag was what you were looking for!
Edits: Spelling.

Not able to log in to the portal "cisco prime service catalog" after installing - installation logs has one error.

Hi,
After installing the prerequisites from the document - CiscoPrimeServiceCatalog_10_0_IntegrationGuide.pdf
and image - CPSC_10.0.0R2_unix.gz , on a red hat machine. and oracle version - oracle-xe-11.2.0-1.0.
But the installation logs has an error, as follows -
"Database exception at line: 9972 in file "/opt/CiscoPrimeServiceCatalog/schema/release-12.0.0/schema/CreateIndexes-ORA.sql"
RDBMS message : ORA-01658: unable to create INITIAL extent for segment in tablespace SYSTEM
ORA-06512: at line 7"
Please suggent a work araound

Hi,
I have tried to log in the application
http://bizapp.casa.com:8000/OA_HTML/AppsLogin
but I have got an HTTP 500 Internal server error.
But the server is working because I have got a response on this address:
http://bizapp.casa.com:8000/
Any ideas what is happening?The URL Should be
http:/bizapp.casa.com:8000/OA_HTML/AppsLocalLogin.jsp
not
AppsLogin or AppsLogin.jsp
Thanks

ORA-06502 - Error when running "Ask The Expert 0.9"

Hi ,
I successfully installed "Ask the Expert" package with Apex 3.0 on Oracle 10g Database 10.2.0.1.0. No error ocurred during the import in my Apex environment.
Besides that, i'm having problems when i tried to run the "Aks the Expert". It always shows the following message errors:
ORA-06502: PL/SQL: numeric or value error: character string buffer too small
Error Unable to write activity log.
I think it was a problem with APEX instalation, but i could run the Sample Application of Apex without any problem.
I opened an SR in Metalink, but to my surprise, the analist of support don't know what's wrong with the demo "Ask de Expert".
The debug function of the application show the following commands before the error ocurrs:
0.01:
0.01: S H O W: application="103" page="1" workspace="" request="" session="6648566035252817"
0.01: Language derived from: FLOW_PRIMARY_LANGUAGE, current browser language: en-us
0.01: alter session set nls_language="AMERICAN"
0.01: alter session set nls_territory="AMERICA"
0.01: NLS: CSV charset=WE8MSWIN1252
0.01: ...NLS: Set Decimal separator="."
0.01: ...NLS: Set NLS Group separator=","
0.02: ...NLS: Set date format="DD-MON-RR"
0.02: ...Setting session time_zone to -03:00
0.02: NLS: Language=en-us
0.02: Application 103, Authentication: CUSTOM2, Page Template: 667896385843019243
0.02: ...Determine if user "N3COUTINHO" workspace "951808960237899" can develop application "103" in workspace "951808960237899"
0.02: ...ok to reuse builder session for user:nobody
0.03: ...Application session: 6648566035252817, user=nobody
0.03: ...Determine if user "N3COUTINHO" workspace "951808960237899" can develop application "103" in workspace "951808960237899"
0.03: Session: Fetch session header information
0.03: ...Metadata: Fetch page attributes for application 103, page 1
0.03: Fetch session state from database
0.03: Branch point: BEFORE_HEADER
0.03: Fetch application meta data
0.04: Computation point: BEFORE_HEADER
0.04: ...Perform computation of item: P1_CLEAN_CRITERIA, type=FUNCTION_BODY
0.04: ...Performing function body computation
0.06: ...Session State: Save "P1_CLEAN_CRITERIA" - saving same value: ""
0.06: Processing point: BEFORE_HEADER
0.06: ...Process "Read and Write Activity Cookie": PLSQL (BEFORE_HEADER) declare l_cookie_id number; begin owa_util.mime_header('text/html', FALSE); -- ate_api.read_activity_cookie; l_cookie_id := ate_api.fetch_activity_cookie_val( 'COOKIE_ID' ); -- if l_cookie_id is null then l_cookie_id :=
Content-type: text/html; charset=ISO-8859-1 Set-Cookie: activity_ask_expert=1|2400346189796; expires=Wed, 01-Jan-2020 08:00:00 GMT; path=/;
0.06: Encountered unhandled exception in process type PLSQL
0.06: Show ERROR page...
0.06: Performing rollback...
Please, could any one help me to solve this problem ? Metalink couldn't help me diagnosing what's wrong.
Thanks,
Sergio Coutinho

Hi,
I don´t know if it help the analisis, but i collect some informations about my environment:
1) HTML DB version
3.0.1
2) Database version
Oracle Database 10g Enterprise Edition Release 10.2.0.1.0 - 64bit Production
With the Partitioning, OLAP and Data Mining options
3) Database server operating system (as well, if 32-bit or 64-bit)
Solaris 5.9 - 64 bits
4) Database Parameters:
PARAMETER VALUE
NLS_CALENDAR GREGORIAN
NLS_CHARACTERSET WE8ISO8859P1
NLS_COMP BINARY
NLS_CURRENCY $
NLS_DATE_FORMAT DD-MON-RR
NLS_DATE_LANGUAGE AMERICAN
NLS_DUAL_CURRENCY $
NLS_ISO_CURRENCY AMERICA
NLS_LANGUAGE AMERICAN
NLS_LENGTH_SEMANTICS BYTE
NLS_NCHAR_CHARACTERSET AL16UTF16
NLS_NCHAR_CONV_EXCP FALSE
NLS_NUMERIC_CHARACTERS .,
NLS_RDBMS_VERSION 10.2.0.1.0
NLS_SORT BINARY
NLS_TERRITORY AMERICA
NLS_TIMESTAMP_FORMAT DD-MON-RR HH.MI.SSXFF AM
NLS_TIMESTAMP_TZ_FORMAT DD-MON-RR HH.MI.SSXFF AM TZR
NLS_TIME_FORMAT HH.MI.SSXFF AM
NLS_TIME_TZ_FORMAT HH.MI.SSXFF AM TZR
Could it explain why ASK THE EXPERT is running on hosted apex site and it´s
generating error when running in my environment?
Thanks for the help !
Sergio

Ask The Expert: Understanding, Implementing, and Troubleshooting Cisco Prime Network

Ask questions and learn about Cisco Prime Network with Cisco experts Vignesh Rajendran Praveen and Jaminder Singh Bali.
Cisco Prime Network is and Cisco Prime Network provides cost-effective device operation, administration and network fault management for today’s complex and evolved programmable networks (EPNs). It is a single solution to support both the traditional physical network components, as well as compute infrastructure, and the virtual elements found in data centers. Automated configuration and change management combined with advanced troubleshooting and diagnostics greatly help service providers enable proactive service assurance. Additionally, the flexible and extensible architecture is designed to support the multivendor environment, helping to lower operational costs.
This event runs January 5 through January 16, 2015.
Vignesh Rajendran Praveen is a High Touch Engineer with the Focused Technical Services team supporting Cisco's major Service Provider customers in Routing, Switching, Multiprotocol Label Switching (MPLS) technologies and Cisco Prime Network related issues. Previously at Cisco he has worked as a Network Consulting Engineer for Enterprise Customers and as a Customer Support Engineer for Service Provider customers. He has been in the networking industry for ten years and holds CCIE certification (#34503) in the Routing and Switching as well as Service Provider tracks.
Jaminder Singh Bali is a Customer Support Engineer working in SP-NMS TAC team, supporting Cisco's major service provider customers in Cisco Prime Network, Performance and Prime Central related issues. His areas of expertise include Oracle, Linux and NMS applications. He has been in the industry for past six years.
Remember to use the rating system to let the experts know if you have received an adequate response.
The Experts might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Network Infrastructure community, sub-community, LAN, Switching and Routing discussion forum shortly after the event. This event lasts through January 16, 2015. Visit this forum often to view responses to your questions and the questions of other community members.

Hello Jerome,
A variety of Cisco devices are supported by the the Cisco Prime Network. I would encourage you to go through the below links on the user guide depending the version of Cisco Prime Network being used.
"Cisco Prime Network Supported Cisco Virtual Network Elements (VNEs)"
"Cisco Prime Network Supported Cisco VNEs - Addendum"
Below is the link for the user guide.
http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-network/products-user-guide-list.html
Hope this would help in providing you more clarity.
***********Plz do rate this post if you found it helpful*************************
Thanks & Regards,
Vignesh R P

Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati

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