Assertion failure when trying to display messages (10.8.5)

Hello all,
I have a user that is having trouble with the mail.app loading their message content.  The messages will show in the subject line, but when attempting to display the body of the message mail will just sit and pinwheel
User is connecting to an exchange server.  Messages appear to be loading okay via the web interface.  Other (mac) users/computers are able to access their mail with no problem.
Was hoping that the 10.8.5 update would fix it, but seemingly not the case.
Thoughts?
thanks
Eric
9/19/13 10:08:35.834 AM Mail[609]: *** Assertion failure in -[EWSGetItemDataResponseOperation handleResponseMessage:withObject:], /SourceCache/Message/Message-1510/Message/EWS/EWSResponseOperation.m:573 
Received error response that shouldn't apply to Mail: The request timed out. on EWS response <EWSGetItemDataResponseOperation: 0x7fee3ba797e0> (EXECUTING)
0   CoreMessage                         0x00007fff876dc517 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 141
1   CoreMessage                         0x00007fff876dc388 -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 215
2   Message                             0x00007fff874b9d91 -[EWSResponseOperation handleResponseMessage:withObject:] + 547
3   Message                             0x00007fff874af0ce -[EWSGetItemDataResponseOperation executeOperation] + 571
4   CoreMessage                         0x00007fff876f7b80 -[MonitoredOperation main] + 219
5   Foundation                          0x00007fff8ec19926 -[__NSOperationInternal start] + 684
6   Foundation                          0x00007fff8ec210f1 __block_global_6 + 129
7   libdispatch.dylib                   0x00007fff8fb83f01 _dispatch_call_block_and_release + 15
8   libdispatch.dylib                   0x00007fff8fb800b6 _dispatch_client_callout + 8
9   libdispatch.dylib                   0x00007fff8fb811fa _dispatch_worker_thread2 + 304
10  libsystem_c.dylib                   0x00007fff8bcd5cdb _pthread_wqthread + 404
11  libsystem_c.dylib                   0x00007fff8bcc0191 start_wqthread + 13

same thing is happening to me this morning, did you ever solve it?

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