Assigned Backup skills per resource in UCCX 10.5

UCCX System version: 10.5.1.10000-24
CUCM System version: 10.5.1.10000-7
We have a dedicated team of agents who support our enterprise channel support base. In the SLA we provide to the customer, it states each agent will have 2 backup resources, in total 3 resources with knowledge of the customers voice/data plan.
Per the SLA, this is how the call should route
Each resource has their own dedicated toll free number in which the customer can contact them directly. If the resource is not logged in or logged in and not ready, the call will route to the queue and according to the SLA it should route to that resources 1st backup. If the 1st backup isn't available, it should then route to a 2nd backup. If none are available, the call will overflow into the generalized queue for any of the next "longest available" agents to handle it. Right now each resource is assigned their own skill and their own queue, like below.
Resource : Bob Smith 
Resource ID : bsmith
Skill: bob_smith
CSQ: bob_smith
Resource config, assigned Skills in RmCM>Resources
bob_smith: comp level 10 "Most Skilled"
jane_doe: comp level 9
jane_smith: comp level 8
All other skills, (if there are any below): comp level 5
At the moment I don't know if this is working correctly. The supervisor edits the resources by clicking on the resource and changing the competency levels of the 1st and 2nd available skills to handle the dedicated resources call if they're not available. 
Is assigned backup resource functionality available in UCCX?

Correct, so every agent will be assigned to every personal skill with level 10 for their own skill, level 9 or 8 of other agents' skill depending if they are first or second backup agent. 
Again make sure you stay within the guidelines of how many skills/CSQs an agent can be assigned to as if you start having a lot of these this solution will not scale well.
HTH, please rate all useful posts!
Chris

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