Attaching Target Groups in the Webshop admin in R3/CRM scenario
Hi Gurus,
I am trying to attach Target Group in the marketing tab in the webshop admin.
We have R/3 and CRM in landscape. I have created a target group in CRM Backend.
Now when i go to webshop admin and try to assign this target group in the Marketing tab, i get an error while doing a search for the traget groups. The error message says "No authorization for search help at CRM_MKTCA_UIU_SEG_TG". Now this CRM_MKTCA_UIU_SEG_TG is not a tcode in CRM nor ECC. I am not able to get any clue on this item CRM_MKTCA_UIU_SEG_TG.
So i tried to bypass this error message at search help, by directly assigning the target group in the webshop admin.
But by doing so we when we try to login to the Webhsop, we get an error "An error occured while webshop was loaded, The target group does not exist or is inactive "
So then we remove the Target group from the webshop admin, and then we are able to login to the webshop. But in all this we are not able to use our target group inside our webshop.
We are not getting any clue to this problem. Please advice how can we use target groups inside the webshop in the R3/CRM scenario. Thanks for your help in advance.
rgrds,
Randhir Soni
Hi Easwar,
thanks for your prompr response.
We were able to get rid of the first error by getting the required authorizations to our role.
But now when we have assigned the target group in the marketing tab of the catalog in the webshop admin.
Then when we login to the webshop and when we select that catalog for opening, i throws two errors
" An erro occured the while shop <catalog name> was loaded " ,
" The target group does not exist or is inactive "
This target group is active in CRM backend. We cross checked this in the Segment Builder. There we selected the target group and when we did "Open Traget Group" , we are able to see the members within target group and we are able to do a "Count" on this target group. Also we are able to create product association rules using this target group. This shows that our target group is Active. So we are confused with the error message.
When we remove this target group from webshop admin, then we are able to open the catalog in the webshop.
Are we missing something regarding the activation of Target groups ? Are there any other settings which we are missing ?
rgrds,
Randhir
Edited by: Randhir Soni on Apr 14, 2010 2:57 PM
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