Attachments appear missing in CRM 7.0 after Upgrade from 6.0

We use CRM for SSMS functionality to create help desk tickets which can have documents attached to them which are stored in and retrieved from content server.
All was well in the land of CRM 6.0.
Since the upgrade to CRM 7.0, when viewing an SSMS ticket, the link to an attachment does not appear on the screen.  Also, a new attachment can not be created.
I am looking for help related to this from a couple different viewpoints.
a) Has anyone experienced something like this and if so, what was the resolution or what have you learned so far.
b) In our ERP system, we use transactions like CV04N to search for document information records and subsequently view the documents the DIRs are linke to in our content server.  CRM does not have a CV04N transaction.  Is there an equivalent / similar transaction or program in CRM that I can use to view DIRs and even display a document from our content server via CRM?
James

For the issue that the "Create attachment from template" is grayed out in an upgraded CRM system, the templates will need to be recreated in the new environment. 
Login to CRM WebClient as the standard salespro role
Navigate to Sales Operations -> Document Templates
Click New and recreate all of the templates used in the previous version
After this is done, the create attachment from template link will be enabled. 
In CRM, when you add attachments through the regular "attachment" link, there is a section that allows you to browse the content management server and all the documents.  You should check if all the previous documents are still there.

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    In Argument 1 - Type: String Value: global.frd_debug
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    Executing NAME_IN Built-in:
    In Argument 0 - Type: String Value: GLOBAL.APP_CUSTOM_MODE
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    In Argument 0 - Type: String Value: FND GETPROFILE NAME="UPK_RECORDING_ENABLED" FIELD="GLOBAL.OUT" N
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    In Argument 0 - Type: String Value: system.current_form
    Out Argument 0 - Type: String Value: FNDCPVCM
    Executing NAME_IN Built-in:
    In Argument 0 - Type: String Value: system.current_block
    Out Argument 0 - Type: String Value: MASTER
    Executing NAME_IN Built-in:
    In Argument 0 - Type: String Value: system.current_form
    Out Argument 0 - Type: String Value: FNDCPVCM
    Executing NAME_IN Built-in:
    In Argument 0 - Type: String Value: system.current_block
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