Audio for flv not playing...please help

In Captivate 3 - I have imported an flv of an avatar - the avatar motions and lips are moving yet the associated audio is not playing. When I play the flv out of captivate it works fine. Anyone experience this before, or something similar? Any thoughts, tips, or suggestions. Any direction is greatly appreciated.

Hi there
When does this occur?
When previewing
After publishing
Cheers... Rick
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