Audio issue while creating a video in PS6

I've dropped an mp4 file into the audio line of my video ... both speaker icons are on. When I try to play the video, the top speaker icon appears to go to the off position and I have no audio. When I stop the video, the icon appears to be on again. What gives?
I also tried mp3

my apologies for not replying promptly.
It's a MacBook Pro, running 10.9.1 and PS CS6. What I was referring to was one of two speaker/mute icons related to the timeline fora video. One (the lower one) is on the audio track and the other (the top one) is above all the timelines with the play/stop/transitions buttons.
subsequently, I've rebooted my system ... and it all works. Not exactly very scientific, but ... I'm back in business.
Thank you for taking the time to reply and assist me with the issue.
have a great day/night ... and stay warm if you're anywhere near this arctic system.

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