Audio Not Working Correc

I am using a Soundblaster Audigy 2 on a Windows XP Professional Dell computer.
When I run a diagnostic using Creative Diagnostics, I get the following results.
Hardware Detection: Pass; Wave: Fail; Midi: Fail; Mixer: Fail; Direct Sound 3D: Pass; SoundFont: Pass; Mixer Settings: Fail.
Attempiting a Begin Fix, It instructs me that: The current problem cannot be fixed automatically. Reinstall the software of your audio hardware to see if the problem can be solved. I tried reinstalling the software and that did not fix the problem.
Please help me get my sound working properly.

if it plays when you connect the headset then it's a hardware issue read more here
iPhone stuck in "headphones" mode

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