Audio problem iphone 4s

why my audio is gone when i used the iphone 4s.
somebody can help me plz to fix this

I'm currently running at 60-70% of calls being mute. In addition when I do hear the incoming audio it sounds like the person is talking under water. I have run the gamut of fixes so far, reinstalling all software, texts from Vodaphone and a new Sim card, all to no avail. Next step is a visit to the Genius bar and a bit of Apple baiting. Incidentally apologies to callers families if indeed they were under water and I failed to contact the emergency services but couldn't get any audio when I rang!

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