Authorisation of Purchased music

I just got my powerbook back from Apple service center, where my display has been resolved. When I try to play some of the purchased music I bought on iTunes, a pop up window 'Authorise Computer' for authorisation comes up. On entering my password, after a while a -208 error is thrown, with a message to try later. However the counter for the number of authorisations seem to go up, while it still does not let me play the songs.

I would contact Apple iTunes service center on this to have them reset your authorized computer count and to troubleshoot the error.

Similar Messages

  • Trying to sync a new iphone 5 to my mac to get my music over it keeps telling me that the computer is no longer authorised for purchased items but it is . I have tried de authorising and then redoing it but nothing works

    Hi all I am trying to swap my music over from my mac to phone but not having any luck . Although my mac is authorised it keeps saying that its not. I  have de authorised it then re done it but still the same . Not up to doing anything drastic and have heard some horror stories about loosing all contacts while messing about with back ups and cant afford to have that happen to me . Ideas anyone ??

    Hi leefromwoodford,
    The following article will tell you how to transfer purchased music from your iPhone to the your Mac -
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/HT4527
    Specifically -
    Transferring purchases
    If your iPhone, iPad, or iPod has your purchased content from the iTunes Store, you can transfer the content to a computer that is authorized for your Apple ID.
    Note: This option only works for content you purchased from the iTunes Store (as opposed to content from other sources, such as CDs you may have imported). For content you did not purchase from the iTunes Store, synchronization occurs in one direction only. This means your content can be copied from a computer to your iOS device, but cannot be copied from your device to a computer.
    Open iTunes.
    From the Store menu, choose Authorize This Computer.
    Enter your Apple ID and password. Then, click the Authorize button.
    Connect your device your computer. If it is synced with another iTunes library, you may be asked if you want to "Erase and Sync" or "Transfer Purchases."
    If that alert appears, click Transfer Purchases.
    Important: Clicking Erase and Sync will delete any existing content currently on your device. The content would then be replaced with the content that is on the computer.
    If you were not offered the option to transfer purchases:
    After connecting your device to the computer, its icon appears in iTunes. Click the icon.
    From the File > Devices menu, choose "Transfer Purchases from 'Your device name.'"
    Note that the computer must be authorized for the Apple ID under which the purchases were made.
    You may also want to download the music directly from the iTunes store, rather than using the iPhone. See this article -
    Download past purchases
    http://support.apple.com/kb/HT2519
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • My computer is already authorised with my apple ID, how do i listen to my purchased music?

    My computer is already authorized with my Apple ID, how do I listen to my purchased music? iTunes keeps asking me to authorize my computer.

    Refer to this article:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389

  • I have purchased music with my old apple id, old computer and old email. My old email and computer are not available anymore and I dont remember my password and securtiy question anymore. How can I authorise my old apple id to authorise the new computer?

    Hi, I have a new computer and new apple id. I've purchased music with my old computer, email and apple id.
    I cant access now the previously purchase music, because it wants to authorize the new computer to play the
    music. I cant remember password and security questions for my old id and the old email doest exist anymore.
    What can I do?

    Hi, Carmen. 
    Thank you for visiting Apple Support Communities. 
    If you need to reset you security questions, do not know the answers and no longer have access to that email account, see the last sentence under Note in step 5.
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need tocontact iTunes Store support in order to do so.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Cheers,
    Jason H.

  • I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling I must authorize this computer before it play pre purchased music. how do I authorize my computer.

    I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling me I must authorize this computer before it can play pre purchased music. how do I authorize my computer to play this music?
    Thank you for any assistance.

    Tigon's already got you covered here. But I'll chime in with some English localisation advice.
    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

  • How can I downlod=ad my purchased music to my i pod shuffle

    how can I downlod my purchased music to my i pod shuffle

    If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
    "Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
    You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
    If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    You might also want to check out this page for future reference: How to back up your media in iTunes

  • Unable to use purchased music in other iLife programs

    I am trying to use an iTunes purchased song in an iPhoto slideshow. When I do I get an error message saying that this computer is not authorised to play this music. The computer in fact is authorised and iTunes plays the music fine. I have repeatedly tried re-authorising to no avail. I have encountered the same problem in iDVD. Am I not able to use a purchased song in other iLife programs? Is there any way to solve this problem?

    Burn the purchased music out to an AUDIO cd, then reimport in any format you like. The reimported version should work fine with your other iLife projects. This is a common problem when trying to use purchased iTMS tunes in iMovie and iDVD.
    Patrick

  • Having Purchased Music on two Computers?

    ****,
    I have a Toshiba laptop, running WinXP, I use for work and a Dell XPS desktop, running WinXP, I use at home.
    All of my purchased music is on the desktop. Is there an easy way to export my library to the laptop? I would like both computers to have the identical library.
    Thanks

    The simplest thing to do would be to network the two computers and transfer your iTunes folder from one to another. Here are a few links that may help you out:
    New PC & moving iTunes library
    iTunes: Copying music between authorised computers with iTunes for Windows

  • Lost purchased music .

    My wee mac mini had the so called 'spinning ball of death' and I lost a whole lot of my purchased music . I have since bought a new imac (the White one)and I was in the Apple store today asking how I could get my music back and onto my new mac . The store assistant said I just do it using the deauthorise computer from the drop down menu at the top of the computer but it wants me to click on the song / album and do it that way - but the songs are not on the computer . Does anyone know how I can get my lost music ? Thanks in advance .

    If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
    "Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
    You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
    If you have an iPod that has the songs on it, the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    You might also want to check out this page for future reference: How to back up your media in iTunes

  • Where is my purchased music?

    hello,
    i recently bought a new imac and i'm wondering were my purchased music is?
    i did not burn to disk but thought my itunes account would hold all content bought just like all my saved albums which are in my cart.
    good job they were singles only and what happens now
    thanks

    *i recently bought a new imac and i'm wondering were my purchased music is?*
    If you didn't make a backup of it then your music is on the hard drive of your original computer. If you still have access to the computer you downloaded the songs to you need to transfer them to the Mac:
    iTunes for Mac: How to copy purchases between authorized computers
    iTunes for Windows: How to copy purchases between authorized computers
    If you have an iPod and the songs are on it, the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    If you didn't make a back-up of your purchases to restore from and you have no iPod with the songs on it then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
    "Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
    You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
    You might also want to check out this page for future reference: How to back up your media in iTunes

  • New laptop unable to play purchased music

    I have recently upgraded my laptop to a macbook and have transferred all my files etc across.
    When I came to sync my ipod it said it was unable to sync my purchased music as this computer is not authorised to play it. How to I change my settings to allow my previously purchased music on my new laptop?

    Have you authorised the new MacBook yet and do the songs play in iTunes? If you have got it authorised and it's not transferring songs then try deauthorising it and then authorise it over again: About iTunes Music Store Authorisation and Deauthorisation

  • Cannot download purchased music as itunes on 2 computers

    Majority of music from cd's is on my laptop as not connected to internet.Got bought new ipod loaded ipod on other computer as connceted to internet as wanted to purchase music & videos.When I plug in ipod it will only download by replacing all 1300 cd music to that purchased on itunes music store....i.e I can either have cds or music purchsed on itunes and not both ! I am pulling my hair out I do not know how to sort this out.Can anyone help?

    You need to have both the laptop and the desktop authorised to play purchased music. If you can connect the laptop to the internet you can authorise it as well as your PC? About iTunes Music Store Authorisation and Deauthorisation

  • How to download purchased music to my new computer.

    Hi,
    I've got a problem doing this.
    iTunes keeps telling me the music i once purchased isn't available anymore.
    Yesterday i tried to download it to my new computer.
    When i tried to download, it wasn't possible.
    But when i purchased the album again (2nd time since i purchased it 2 years ago) it started to download but i had to pay for it again.
    later on i received an e-mail from Apple:
    Your Apple ID, ******************** is just used to buy *********** from the iTunes Store on a computer or device not previously associated with that Apple ID.
    If you purchased from us, please ignore this email. It was sent to you for your attention to if you did not purchase yourself.
    If you have not done this purchase, we recommend to iforgot.apple.com to go and change your password, and then to Apple ID: safety tips to protect your account to go for further assistance.
    Best Regards,
    Apple
    So, my computer wasn't associated before because i just have a new one.
    I've authorised my computer when installing iTunes.
    So what can i do to get my purchased music on my computer again?

    I received an email from apple.
    the content was available but they said: you can only download it once.
    They opened up my account so i can download the items again.
    I'll reply again if this works

  • Can't play itunes purchased music after back-up restore

    I recently had to restore my home folder from a back-up, because my drive failed. I authorised the computer without problem, but when I try to play the purchased music nothing happens and I mean nothing. No error message, no spinning wheel. Just nothing. When I play it through a play list it just skips to the next song. Same thing on my iPod. Now I should mention, cause I think it's important, that this is happenining with only 1 of my purchased songs. The rest are working. Normally I would just replace the defective file. Obviously this wouldn't work in this case.
    So how do I go about fixing this problem or getting the file replaced?
    Thanks,

    Please help... I am having the same problem. I purchased 250 songs on iTunes and now can not play at least half the songs because my computer (the same one I downloaded the songs to and the only one I have owned) is not authorized. When I try to authorize the songs - nohing happens. Additionally, some other person with a similiar email account name had downloaded iTunes on to his computer, but my credit card was charged for his songs. Fortunately, he called me and reimbursed me for the songs (very nice guy).
    Does iTunes have a support person we can talk to? If not this is crazy. It is tough to be a loyal customer with things like this happening. I would appreciate any thoughts on how I can remedy this situation. Thanks in advance.

  • HT1311 Not authorised to purchase in Austrian store but my region is not saved as Austria it is South Africa?

    I am unable to get any Apps. message on screen tells me I am "not authorised to purchase in the Austrian store. Please change to South African store."
    I have followed steps to check my region & my Apple ID after tapping is South Africa ??

    Hey innerev2003,
    Thanks for the question, and welcome to Apple Support Communities.
    If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
    If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
    iTunes 11 for Windows: Manage your iTunes Store account
    http://support.apple.com/kb/PH12507
    Thanks,
    Matt M.

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