Authorization restriction for CRM 2007

Question

Dear Experts,
We are in process of defining the authorization matrix for CRM 2007 for end users who will be using Web UI.
Here my requirement is the service orders created by USER1 should not be displayed by USER2 and vice-versa when they do a search in both Web UI and GUI in Tx CRMD_ORDER for service orders.
Please let me know how can I acheive this and what is the auth. object for the same.
Thanks & Regards,
Sharath

Answer 1

Dear babu,
If I understood your request, you want that, only one user will be able to access the document. If you want to do that, this is the answer:
At tcode PFCG you shoud set:
First you must set what type of document will be avaible to the user, in this case Z020.
CRM_ORD_PR: PR_TYPE 'Z020',ACTVT '*'
Next you must set which activities they will be able to do (notice, you must set the same field in the previsou object(
CRM_ACT: ACTVT u2018*u2019
And then you set which partner function or partner category are able to access the document, here is the main point !
In this example I set that only users who has Partner Category (not partner function) Employee Responsible (std partner category 0008) are able to access the document
CRM_ORD_OP: ACTVT '', PARTN_FCT '', PARTN_FCTT '0008'
Here you can notice again field ACTVT, here you will set what user are able to do, "*" means everything, "1" = create, "2" = modify, etc. (I can see the list at PFCG, adding the auth. object to the PFCG profile).
I notice only std partner function or partner category works with this object. I sent a message to sap support, and they confirm that, so if your user has Z partner funcition or category it is not possible to do that.
Summary, your user must be present in the partner list of the document, and they must have a partner function or partner category std. It is possible to set together both values PARTN_FCT  and PARTN_FCTT, but I think it is not necessary.
The easy way to do that is, user who will be able to access the document, must be the employee responsible.
This help is very usefull
http://help.sap.com/saphelp_crm60/helpdata/en/4a/b9f63a8ab2c745e10000000a114084/frameset.htm
Regards,
Lalas
ps.: As you should know, only one partner function must have partner category Employee Responsible, in the partner det. procedure, otherwise, you will get error message in your application.