Auto more not working

Hello all,
From the ECB IT dept, having an issue with a users 8800. When the user views emails, it only displays the the first part, to view the rest user must click on more all. Did some research and found out about more all, set the user blackberry to have yes on auto more. When the user is still not bale to view the entire message with out clicking on more all. I did a reset on the hand set, wiped it and the auto more does not seem to work.
Am I miss understanding the auto more function? Or am I missing a step?
Any help of ideas or info would be grateful.
Thanks

This is a user to user support forum and not Apple employees so it is best to not post your email address in an open discussion group.
Have you tried a reboot of the iPhone? Hold both the power and home buttons until the apple logo appears and it restarts, ignoring the red slider if it appears.
My iPhone went to full brightness all the time after updating to iOS 6.1.3. A reboot seems to have helped make it work as it should. Also check Settings > Brightness and Wallpaper and see how it is set, reduce the brightness level it is too bright for you.

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Hey Hans,
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2012-04-27 05:45:01 W3SVC1967680676 10.135.12.38 GET /pub/flashplayer/update/current/sau/11/xml/version.xml - 443 - 10.135.13.17 Get+Flash+Player+version+xml/1.0 200 0 0
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@echo off
:::::::::: INFOMATION ABOUT SCRIPT ::::::::::
:: This Script Titled adobe-flash-background-updates and was written by Tyrone Wyatt of www.cloudportal.org.
:: This Script is open to use by everyone and is not under any licence.
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set TITLE=adobe-flash-background-updates
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Tyrone Wyatt.

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