Avoid the Droid Bionic and if you are a potential customer, avoid Verizon

Question

Back on November 16th, just 15 days ago, I purchased the Droid Bionic phone.  Twice in the past two days the screen has stopped working, but I know the phone is still on because I can hear the notification alerts as well as see the blinking lights for a text message and such and can hear the phone ring when I have had a call.  I have had to pop out the battery and reinsert it to get the phone working. 
One would think that a phone bought brand new that is already experiencing problems and that someone paid a lot of money for would be replaced.  Well, not with Verizon.  I talked to someone at the Verizon store where I purchased it and was told that they would not replace it but would only go through warranty services in which I would recieve what Verizon likes to call a "certified 'like' new" phone.  Now, to anyone with common sense, this is what normal people call a used phone.  But telling the manager that it is wrong to replace a brand new phone with a used one completely confused her and made her argue that it wasn't used.
I recently went through the hassle of one of these used, oh excuse me "certified 'like' new" phones.  About a month before my phone contract expired, my previous phone, the LG enV Touch went bad.  Now I am someone who prides myself on taking care of my electronic equipment.  The person at the Verizon store who helped me with the warranty process on it was impressed how my enV Touch looked new even after 2 years.  The replacement "certified 'like' new" phone I recieved had a scratched screen, gunk around the 2 bottom buttons on the front, and a filthy keyboard.  It hadn't even been cleaned and took me quite a while to clean the gunk from the buttons.  I said nothing, which was a mistake on my part, because I knew I would be getting a new phone in about a months time.
It is just absolutely ridiculous, and bad customer service, that after just 15 days someone who spends a fairly sizable sum of money would have to exchange out a new phone with a used phone.  I have a family share plan with Verizon with 2 lines coming up for renewal in a couple of weeks.  Verizon will not continue my business on those lines and I am sure that one of the other companies will be glad to get it.
And to Verizon, perhaps you should rethink how you treat customers.  I have been with Verizon ever since they moved to Huntsville when they bought out GTE Wireless.  I can understand a 14 day exchange policy being strictly enforced when there is no issue with a product, but when a product shows to be defective on the 15th day, it's rather very poor customer relation to tell them they have to take a used product a half a month after buying something new when it is no fault of the customer.
I hope this helps anyone who may be considering the Droid Bionic and Verizon.

Answer 1

That's always been standard practice for Verizon. Six years ago, my LG Chocolate went - like new replacement. Then my EnV3 - like new. It's the manufacturer who should be more responsible. I was really hoping I wouldn't have the same issues my with my new Bionic!  Good luck. Hey, if you have a problem, I would go to a Verizon owned store and check out your replacement before you accept it. Gunk is gross.