Awful service from infinity installation engineer

We had our BT Infinity installation engineer visit today and are trully shocked and disgusted with the experience.
I was working so my wife took the day off work for the engineer visit.
The engineer was a SUB CONTRACTOR as we found out to our dismay.  Not only was he obnoxious and downright rude to my wife throughout his rushed 40 minute visit he failed to do what he was supposed to be there for.
I got home from work to find ;
1.  my wife so upset at how she'd been spoken to she was nearly in tears.
2.  the television unit left in the middle of the living room with loose wires everywhere.
3.  my BT vision not connected to the internet (on inspection the engineer hadnt even plugged it into my hub)
4.  my BT infinity router setup right next to living room radiator a direct heat source! (refused to place it anywhere else, refused to discuss more appropiate locations as he 'didnt have the time for this'
5.  no devices set up to our new connection and he would not even try as he 'wasnt good with computers' (despite BT clearly stating that the engineer will conect your main computer to the new connection)
I then had to sort the whole mess out myself, even though im charged £25 for the engineer who was supposed to do it all!
I have phoned BT customer services who promise me this has been 'escalated' as a complaint and someone will be in touch within 24 hours.

@Stilll40
'Do you recommend that I get in touch with BT to ask if I will be sent an "independant contractor" or a BT engineer?'
BT won't know if its a Contractor who is sent. Also it won't be a BT Engineer as they don't install FTTC/P services. It will either be an Openreach Engineer or someone from Kellys Communications or MJ Quinns.
Jobs aren't issued to Engineers until the morning of the appointment day so the only way to know if it is someone from Kellys, MJ Quinns or Openreach is to wait for them to arrive at your house.
Thing you have to remember about MJ Quinns and Kellys is their Engineers get paid per job they do, not a salary. Therefore they don't have time to go running 20 to 30 metre data extension cables round your house. Usually with them you either have it at the current NTE location or lump it.

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    Hi Davidwalkerbatley
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    Please fill out the contact us form in my profile you will find it in the section 'About Me'
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    Stuart
    BTCare Community Mod
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    Hi Rich_X
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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